Customer Service Host
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Kick-start your career in online gaming as a Customer Service Host at Betway Africa in Accra & Tema Region. Make outbound calls to convert new customers, reactivate lapsed ones, and achieve targets for FTD conversions and revenue. Requires English, full-time hours, and a background check.
- Make outbound calls to convert new and reactivate lapsed customers.
- Achieve individual and team targets for FTD conversions and revenue.
- Full-time position with working hours from 8 to 5.
- Credit and criminal record check required.
Description
Find a Job + + + + Search B Customer Service Host Betway Africa Creative & Design 5 days ago New Accra & Tema Region Full Time Confidential Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Ghana Job descriptions & requirements Kick-start your career in the online gaming world and experience the very latest in technology and innovation. As part of your role, your responsibilities will include: Make outbound calls to newly registered customers to encourage and convert them into First-Time Depositors (FTDs). Contact inactive or lapsed customers to encourage reactivation and renewed engagement. Clearly explain current promotions, bonuses, products, and services relevant to each customer. Understand customer needs and resolve problems professionally to maximize conversion opportunities. Educate customers on account funding, available payment methods, and platform features. Maintain accurate records of all customer interactions, outcomes, and follow-up actions in the CRM system. Schedule and complete follow-up calls were required. Achieve individual and team targets for: FTD conversions Reactivated accounts Call volume Contact rate Conversion rate Revenue generated. Escalate customer complaints or technical issues to the appropriate internal teams. Ensure compliance with company policies, responsible gaming guidelines, and regulatory requirements. This list covers your core responsibilities – with plenty of room to stretch, explore and take on new challenges as we grow. Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process. Shortlisted candidates may need to complete an assessment. This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification. Should you not hear from us within 2 weeks, please deem your application as unsuccessful. The perfect place to work, play and grow! < Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google Continue with Linkedin Or continue with Forgot Password? Keep me logged in Log in Don't have an account? Sign Up to Apply Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Activate Notifications Stay productive - get the latest updates on Jobs & News Activate Deactivate Notifications Stop receiving the latest updates on Jobs & News Deactivate This action will pause all job alerts. Are you sure? Cancel Proceed Similar jobs Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago View More Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox. v2.homepage.newsletter_signup.choose_type Jobseeker Employer Email address * We care about the protection of your data. Read our Notify Me We care about the protection of your data. Read our privacy policy .