Job Vacancy For Operations and Support Specialist Telecel Ghana Accra
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Job posting for an Operations and Support Specialist at Telecel Ghana in Accra. The role ensures 24/7 availability and performance of the Telecel Cash platform, handles incident management, integrations, and system monitoring. Requires 5-10 years experience and a degree in computer science or related field.
- Proactive monitoring of Telecel Cash platform 24/7
- L2/L3 support for mobile money services
- Experience with Zabbix, Grafana, ELK monitoring tools
- Knowledge of ITIL incident management practices
- Closing date: 05 July 2026 - apply online
Description
Role Purpose •Ensure 24/7 availability, stability, and performance of the Telecel Cash platform, products and services by proactively monitoring and configuring systems, resolving incidents, supporting partners, performing integrations, and driving continuous service improvement. Key Responsibilities •Monitor and report on system uptime, SLAs, and KPIs •Work with Platform and Build teams to improve reliability and performance •Contribute to capacity planning and performance tuning initiatives •Execute routine system checks, maintenance, and health validations •Support patching, upgrades, and minor releases in production •Validate system readiness post-deployment (smoke checks) •Ensure data integrity and transaction consistency •Support live integrations with banks, aggregators, merchants, and third parties •Monitor API performance and transaction flows •Troubleshoot and resolve integration failures and reconciliation issues •Ensure partner services meet agreed SLAs •Monitor systems using tools (e.g., Zabbix, Grafana, ELK, etc.) •Define and maintain alerts, dashboards, and health checks •Proactively detect anomalies and prevent incidents before impact •Track system performance (latency, throughput, error rates) •Actively participate in major incident management (MIM) and bridge calls •Conduct Root Cause Analysis (RCA) and document findings with actionable fixes •Identify recurring issues and drive permanent resolution (problem management) •Maintain incident logs and ensure proper post-incident reporting •Provide L2/L3 support for Telecel Cash platforms, handling complex technical escalations •Lead or support incident resolution, ensuring minimal downtime and customer impact •Perform deep-dive system, database, and transaction-level troubleshooting •Ensure timely restoration of services in line with SLAs and MTTR targets •Support SMS, USSD, API and other messaging platforms related to mobile money services •Support Middleware services related to Telecel Cash •Handle escalations, upgrades, and enhancements impacting messaging channels Qualification Required & Experience Professional / Technical Competencies •Degree in Computer Science/Computer Engineering/ Information Technology or related discipline / experience •5–10 years’ experience in similar role •Strong troubleshooting skills across applications, APIs, and databases •Experience with monitoring and observability tools •Knowledge of incident management (ITIL practices) •Understanding of mobile money / payments systems •Familiarity with SQL, logs analysis, and system performance tuning •Ability to work in 24/7 support and operations environment Location: Accra How To Apply For The Job To submit your application, click on the link below and complete all relevant fields on the online application form. Click Here To Apply Online Closing Date: 05 July, 2026