Customer Service Representative

AI summary

Teledata ICT, an internet service provider in Accra, seeks an entry-level Customer Service Representative for on-site work at Kokomlemle. The role involves handling customer inquiries via phone, email, and chat with empathy and clear English. Requires diploma, computer skills, and commitment to rotational Saturday shifts.

• Must work rotational Saturday shift 9am-1pm plus Mon-Fri 8am-5pm
• On-site at Kokomlemle, Accra - not remote or hybrid
• Entry-level role; no experience required, diploma minimum
• Competitive compensation aligned to entry-level market

Description

Find a Job + + + + Search Customer Service Representative Teledata ICT Customer Service & Support 2 weeks ago Easy apply New Accra & Tema Region Full Time IT & Telecoms Confidential Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary Teledata ICT is an internet service provider based in Accra. Every day, real people call, email, message, and chat with us when their connection matters — for work, school, business, or family. The Customer Service team is where those conversations happen, and it is the face of the company to every customer. Min Qualification: Diploma Experience Level: Entry level Experience Length: No Experience/Less than 1 year Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Ghana Job descriptions & requirements Must-Haves (Non-Negotiable) Willing and able to work the rotational Saturday shift (9:00am–1:00pm), on top of Monday–Friday 8:00am–5:00pm. This is a firm requirement — if you cannot commit to it, this role is not for you. Able to work on-site at our Kokomlemle office in Accra. This is not a remote or hybrid role. Living within Greater Accra with a realistic daily commute matters for the long haul. Clear, warm written and spoken English — you will be writing to customers every day. Genuine empathy and patience, especially with people who are stressed or upset. Comfort with computers, email, and messaging tools. Nice-to-Haves One to two years of customer-facing experience (call centre, front desk, reception, retail service, hospitality, or similar) is the sweet spot — but mindset matters most, and we welcome people early in their careers. Curiosity and willingness to learn broadband, Wi-Fi, and VoIP concepts. A short, affordable commute to Kokomlemle, which tends to make the job more sustainable over time. Any level of completed education from SHS upward is welcome; a degree is not required. Why This Role Might Be Right For You You genuinely like helping people and can stay warm even when a customer is not. You want to start or build a career in customer service — this is an entry-level seat where mindset and communication grow into real skills. You are reliable, punctual, and accountable, and you want a stable team to belong to. You are curious and happy to learn technical concepts on the job. You live within Greater Accra with a manageable commute to Kokomlemle. Compensation is competitive, aligned to market for an entry-level position. Why This Role Might Not Be Right For You You cannot work the rotational Saturday shift. This is required, and applications that can't commit to it will not move forward. You need remote or hybrid work. This role is fully on-site at Kokomlemle. You live far outside Greater Accra — a long or costly daily commute makes this office-based role hard to sustain. You are looking for a senior or technical role. This is a junior, people-first support seat, not an engineering job. You prefer scripted, hands-off work — this role is about real, human conversations all day. What The Process Looks Like: After you apply, the stages are: a short online screening call (10–15 minutes), a structured in-person interview, and reference and background checks before any offer. We are interviewing immediately and hoping to fill this soon. Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google Continue with Linkedin Or continue with Forgot Password? Keep me logged in Log in Don't have an account? Sign Up to Apply Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Activate Notifications Stay productive - get the latest updates on Jobs & News Activate Deactivate Notifications Stop receiving the latest updates on Jobs & News Deactivate This action will pause all job alerts. Are you sure? Cancel Proceed Similar jobs Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago View More Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox. v2.homepage.newsletter_signup.choose_type Jobseeker Employer Email address * We care about the protection of your data. Read our Notify Me We care about the protection of your data. Read our privacy policy .