Student Success Manager

AI summary

Oversee eCampus operations and lead support teams to standardize processes and boost enrollment, retention, and tuition collection at partner universities. Collaborate with stakeholders to ensure a premier virtual learning experience. Requires degree, senior level experience, and 4-6 years in program management.

• Manage student success teams and drive KPIs for enrollment, retention, and tuition collection.
• Work with multiple partner universities and cross-functional teams.
• Requires 4-6 years experience in academic or operational management.

Description

Find a Job + + + + Search Student Success Manager Astria Tech Product & Project Management 1 month ago Easy apply Ghana Full Time Education GHS 6,000 - 7,200 Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary As Student Success Manager, you will oversee eCampus operations and lead support teams to standardize processes and boost enrollment, retention, and tuition collection. By collaborating with stakeholders and aligning with Astria Learning's growth objectives, you will ensure a premier virtual learning experience. Min Qualification: Degree Experience Level: Senior level Experience Length: 3 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Ghana Job descriptions & requirements Key Responsibilities Institutional Oversight Oversee eCampus operations across several partner universities. Ensure quality, consistency, and compliance in digital academic services. Team Leadership & Development Directly manage and mentor Student Support Supervisors and Student Success Coordinators (SSC) to achieve KPIs. Guide daily operations while fostering professional growth, accountability, and high team performance. Standardization & Operational Efficiency Develop/Improve and implement uniform processes and SOPs for SSC and eCampus team. Optimize workflows for student onboarding, academic readiness, and digital delivery. Strategic Alignment & Planning Collaborate with Astria leadership to align operations with long-term goals. Translate strategic priorities into actionable operational plans. KPI & Performance Monitoring Track and improve key metrics: enrollment, retention, graduation, tuition collection. Implement performance dashboards and proactive intervention plans for SSC teams. Reporting & Communication Compile and deliver detailed operational reports, including progress, risks, and recommendations. Promote internal transparency and data-driven decision-making. Partner Relations Build and maintain strong relationships with university partners. Address operational issues and coordinate institutional requests. Budget Oversight Support planning and management of operational budgets. Identify and implement cost-efficiency opportunities. Cross-Functional Collaboration Coordinate efforts with Academics, Admissions, Finance, and IT departments. Ensure a seamless student experience and service delivery. Qualifications & Skills Education & Experience Bachelor’s degree in Business Administration, Education, Project Management, or related field (Master’s preferred). 4–6 years of experience in program, academic, or operational management. Experience managing distributed or cross-institutional teams, preferably including SSC. Familiarity with LMS platforms (Moodle, Canvas), CRM systems, and student data tools. Skills & Competencies Proven leadership and coaching abilities with measurable results. Strong understanding of operational efficiency and digital academic service delivery. Excellent analytical skills for KPI tracking and performance evaluation. Exceptional communication, presentation, and stakeholder engagement abilities. Strong project management skills with experience leading strategic initiatives across teams. Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google Continue with Linkedin Or continue with Forgot Password? Keep me logged in Log in Don't have an account? Sign Up to Apply Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Activate Notifications Stay productive - get the latest updates on Jobs & News Activate Deactivate Notifications Stop receiving the latest updates on Jobs & News Deactivate This action will pause all job alerts. Are you sure? Cancel Proceed Similar jobs Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago View More Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox. v2.homepage.newsletter_signup.choose_type Jobseeker Employer Email address * We care about the protection of your data. Read our Notify Me We care about the protection of your data. Read our privacy policy .