Customer Service Personnel
Apply at sourceAI summary
Customer Service Personnel needed in Accra & Tema Region to handle inbound WhatsApp, call, and DM inquiries, follow a sales framework, and coordinate bookings. Requires excellent English, phone etiquette, and sales instinct. Full-time position with attractive salary.
- Respond to inbound WhatsApp, call, and DM inquiries promptly
- Use Qualify→Frame Value→Then Price framework to convert prospects
- Coordinate booking confirmations and follow-ups with Field Dispatch
- Maintain up-to-date knowledge of services, pricing, and promotions
Description
Find a Job + + + + Search Customer Service Personnel Jobberman Third Party Customer Service & Support 3 weeks ago Easy apply New Accra & Tema Region Full Time Hospitality & Hotel Confidential Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary Customer Service Personnel are responsible for providing exceptional service and support to customers by addressing inquiries, resolving complaints, and ensuring a positive customer experience. They serve as the first point of contact for customers, offering accurate information about products and services, processing orders and transactions, and handling customer concerns promptly and professionally. Min Qualification: Degree Experience Level: Entry level Experience Length: 2 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Accra & Tema Region, Ghana Job descriptions & requirements Key Responsibilities: Respond promptly and professionally to all inbound WhatsApp, call, and DM inquiries Follow the Qualify → Frame Value → Then Price framework to guide prospects toward booking, rather than leading with price Accurately capture client details and log every inquiry/booking in the tracking system (Jira/Google Sheets) Coordinate booking confirmations with the Field Dispatch Lead Follow up on quotes sent, unconverted leads, and post-service check-ins Handle complaints or service adjustments calmly, escalating when needed Maintain up-to-date knowledge of services, pricing, and promotions Support data hygiene — clean, complete, duplicate-free records Uphold confidentiality given the premium, high-trust clientele [20:10, 02/07/2026] Christiana Adjei: Required Skills and Qualities: Excellent written and spoken English Strong phone/WhatsApp etiquette, high-volume conversation management Sales instinct — rapport, value framing, closing without being pushy Organized, detail-oriented, reliable with follow-up Calm and solutions-focused under pressure Comfortable with WhatsApp Business, Google Sheets (Jira training provided) bachelor’s degree prior customer service/sales/hospitality experience preferred Location : Accra Salary : Attractive Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google Continue with Linkedin Or continue with Forgot Password? Keep me logged in Log in Don't have an account? Sign Up to Apply Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Activate Notifications Stay productive - get the latest updates on Jobs & News Activate Deactivate Notifications Stop receiving the latest updates on Jobs & News Deactivate This action will pause all job alerts. Are you sure? Cancel Proceed Similar jobs Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago View More Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox. v2.homepage.newsletter_signup.choose_type Jobseeker Employer Email address * We care about the protection of your data. Read our Notify Me We care about the protection of your data. Read our privacy policy .