Operations Coordinator

AI summary

We are seeking an experienced Operations Manager to oversee daily operations of a home service platform. Responsibilities include operations management, financial oversight, quality assurance, team management, and vendor partnerships. Requires a degree, 3 years experience, and English proficiency.

• Mid-level full-time role in Accra & Tema Region
• Key duties include operations, finance, and team management
• Minimum 3 years experience and degree required

Description

Find a Job + + + + Search Operations Coordinator Urban Style Ghana Admin & Office 1 month ago Easy apply Accra & Tema Region Full Time Healthcare Confidential Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary We are seeking an experienced and highly organized Operations Manager to oversee the day-to-day operations of our home service platform. The successful candidate will be responsible for ensuring service excellence, managing service provider performance, optimizing operational processes, maintaining financial oversight, and driving customer satisfaction and business growth. The ideal candidate is a proactive leader with strong operational, financial, and people management skills who thrives in a fast-paced, customer-focused environment. Min Qualification: Degree Experience Level: Mid level Experience Length: 3 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Ghana Job descriptions & requirements Key Responsibilities Operations Management Oversee daily business operations to ensure seamless service delivery. Monitor booking fulfillment and operational efficiency across all service categories. Develop, implement, and improve operational processes and workflows. Identify operational challenges and implement solutions to enhance customer and service provider experiences. Ensure compliance with company policies, standards, and procedures. Financial Oversight Monitor daily revenue, transactions, and financial performance. Track service provider payouts, commissions, and incentives. Assist with budgeting, forecasting, and expense management. Reconcile booking records, payment reports, and financial transactions. Support management with financial reporting and operational insights. Quality Assurance & Customer Experience Conduct regular service quality audits and performance reviews. Monitor customer satisfaction scores, feedback, and online reviews. Develop and implement service recovery procedures for customer complaints and escalations. Work closely with customer support teams to ensure timely issue resolution. Continuously improving service standards and customer experience. Team Management & Development Recruit, onboard, train, and mentor service providers. Manage service provider performance and accountability. Conduct regular performance evaluations and coaching sessions. Develop and maintain training materials, operational manuals, and Standard Operating Procedures (SOPs). Oversee onboarding and offboarding processes for service providers and operational staff. Foster a culture of professionalism, accountability, and continuous improvement. Vendor & Partnership Management Manage relationships with vendors, suppliers, and strategic partners. Negotiate and coordinate partnerships that support business objectives. Organize and oversee special events, promotional activations, and community engagement initiatives. Collaborate with partners to enhance service offerings and brand visibility. Report & Performance Management Analyze operational data and prepare regular performance reports. Identify trends, opportunities, and areas for improvement. Present recommendations to leadership based on operational insights and performance metrics. Ensure operational goals align with overall business objectives. Key Performance Indicators (KPIs) The Operations Manager will be responsible for achieving and improving the following metrics: Booking Completion Rate Customer Retention Rate Average Response Time Customer Satisfaction Score (CSAT) Net Promoter Score (NPS) Revenue Growth Service Provider Retention Rate Qualifications Required Bachelor’s degree in business administration, Operations Management, Hospitality Management, or a related field. Minimum of 2–5 years of experience in operations management, service delivery, customer experience, or a related leadership role. Strong understanding of operational processes and performance management. Experience managing teams and service providers. Excellent organizational, problem-solving, and decision-making skills. Strong financial management and reporting capabilities. Proficiency with Microsoft Office Suite, Google Workspace, and operational management software. Excellent communication and interpersonal skills. Preferred Experience managing mobile service teams or field-based professionals. Experience in startups, marketplace, or high-growth business environments. Familiarity with customer retention strategies and loyalty programs. Experience tracking and reporting on KPIs such as customer satisfaction, retention, booking completion, and revenue performance. Key Competencies Leadership & Team Management Customer Experience Management Problem Solving & Decision Making Process Improvement Time Management Relationship Building Attention to Detail Accountability & Ownership Adaptability & Resilience Salary : Attractive Location: Accra Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google Continue with Linkedin Or continue with Forgot Password? Keep me logged in Log in Don't have an account? Sign Up to Apply Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Activate Notifications Stay productive - get the latest updates on Jobs & News Activate Deactivate Notifications Stop receiving the latest updates on Jobs & News Deactivate This action will pause all job alerts. Are you sure? Cancel Proceed Similar jobs Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago View More Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox. v2.homepage.newsletter_signup.choose_type Jobseeker Employer Email address * We care about the protection of your data. Read our Notify Me We care about the protection of your data. Read our privacy policy .