Technical Support Representative|Accra-Ghana| Regular Full-Time|40 Hours
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Provides advanced technical support for hardware, software, and mobile devices to employees and Church operations. Requires 3-5 years experience, Bachelor's in IT, and valid driver's licence. Based in Accra, Ghana.
- Advanced technical support for computers, mobile devices, and videoconferencing
- Requires 3-5 years of professional technical support experience
- Bachelor's degree in IT or related field mandatory
- Valid driver's licence and willingness to travel
Description
Find a Job + + + + Search T Technical Support Representative|Accra-Ghana| Regular Full-Time|40 Hours The Church of Jesus Christ of Latter-day Saints Software & Data 2 weeks ago New Accra & Tema Region IT & Telecoms Confidential Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Language Requirement: English Working Hours: 8 to 5 Applicant Location: Ghana Job descriptions & requirements The Technical Support Representative (TSR) provides advanced technical support to employees and Church operations by installing, maintaining, troubleshooting, and supporting hardware, software, mobile devices, and related technology services. The role helps ensure reliable technology services that enable employees and leaders to effectively fulfill their responsibilities. The TSR serves as a key point of contact for end users, delivers excellent customer service, and supports technology projects and system improvements across the organization. Provide advanced technical support for computers, laptops, mobile devices, printers, audiovisual, and videoconferencing equipment. Diagnose and resolve hardware, software, network connectivity, and end-user application issues. Install, configure, maintain, and upgrade technology equipment and software. Respond to service requests and incidents while meeting established service standards. Support deployment of new technologies, upgrades, and project rollouts. Maintain accurate documentation of technical issues, configurations, and solutions. Assist with technology asset management and inventory tracking. Provide user training and guidance on technology tools and best practices. Collaborate with regional and global technology teams to resolve complex issues. Participate in after-hours support rotations when required. Travel occasionally to support Church facilities and users within the assigned area Bachelor's degree in Information Technology, Computer Science, Information Systems, or a related field. Minimum of 3–5 years of experience providing technical support in a professional environment. Strong knowledge of:Microsoft Windows operating systemsMicrosoft 365 applicationsMobile device managementHardware troubleshootingNetworking fundamentals (LAN/WAN/Wi-Fi)Videoconferencing technologies Excellent customer service and communication skills. Ability to work independently and manage multiple priorities. Strong analytical and problem-solving abilities. Valid driver's licence and willingness to travel when required. Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google Continue with Linkedin Or continue with Forgot Password? Keep me logged in Log in Don't have an account? Sign Up to Apply Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Activate Notifications Stay productive - get the latest updates on Jobs & News Activate Deactivate Notifications Stop receiving the latest updates on Jobs & News Deactivate This action will pause all job alerts. Are you sure? Cancel Proceed Similar jobs Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago View More Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox. v2.homepage.newsletter_signup.choose_type Jobseeker Employer Email address * We care about the protection of your data. Read our Notify Me We care about the protection of your data. Read our privacy policy .