Customer Service & Phone Order Officer
Apply at sourceAI summary
A reputable restaurant in Accra & Tema Region seeks a Customer Service & Phone Order Officer to handle food orders via phone, WhatsApp, and online platforms. The role requires HND, 2 years experience, and excellent English communication. Candidates should apply via Jobberman by 31 August 2026.
- Full-time position with rotational shifts including weekends
- Entry-level role requiring 2 years experience
- Application deadline 31 August 2026
- Confidential employer
Description
Find a Job + + + + Search A Customer Service & Phone Order Officer A Reputable Restaurant Customer Service & Support 4 days ago Easy apply New Accra & Tema Region Full Time Hospitality & Hotel Confidential Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary A reputable Restaurant is seeking a professional and customer-focused Customer Service & Phone Order Officer to receive and process food orders, respond to enquiries, manage customer concerns and coordinate with kitchen and dispatch teams to ensure accurate and timely order fulfilment. Min Qualification: HND Experience Level: Entry level Experience Length: 2 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Accra & Tema Region, Ghana Job descriptions & requirements Key Responsibilities Receive customer enquiries and food orders through telephone, WhatsApp, online platforms and other approved channels. Enter orders accurately, confirm menu items, quantities, prices, delivery details, payment method and special requests. Provide clear information about menus, promotions, availability, delivery timelines and company services. Communicate orders and special instructions promptly to the kitchen, dispatch and logistics teams. Monitor orders from placement to completion and update customers proactively regarding delays or changes. Handle complaints calmly and professionally, resolve routine issues within authority and escalate complex matters appropriately. Maintain accurate records of orders, customer interactions, complaints, refunds, feedback and follow-up actions. Support basic payment or sales reconciliation and ensure receipts and customer documentation are processed accurately. Promote relevant products and services without compromising accuracy or customer care. Prepare shift handovers and daily customer-service or order reports as required. Qualification And Experience: Diploma, HND or equivalent relevant training in Customer Service, Hospitality, Business Administration, Communications or a related field; strong practical experience may also be considered. At least two years of experience in customer service, call-centre, food-service, retail, order processing or a similar environment. Excellent spoken and written English, telephone etiquette and active-listening skills. Accurate data-entry skills and proficiency in Microsoft Office; experience with point-of-sale, order-entry or customer-service systems is an advantage. Strong problem-solving, conflict-resolution, multitasking and time-management skills. Professionalism, patience, emotional intelligence, accountability and the ability to remain calm during peak periods. Core Competencies: Customer service Telephone etiquette Order accuracy Communication Problem solving Emotional intelligence Data entry Teamwork Working Conditions: The role involves prolonged telephone and computer use and requires rotational shifts, including weekends and public holidays. How to Apply: Submit your application through Jobberman, including an updated CV and relevant supporting documents, no later than 31 August 2026. Only shortlisted candidates will be contacted. Location : Accra Salary : Attractive Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google Continue with Linkedin Or continue with Forgot Password? Keep me logged in Log in Don't have an account? Sign Up to Apply Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Activate Notifications Stay productive - get the latest updates on Jobs & News Activate Deactivate Notifications Stop receiving the latest updates on Jobs & News Deactivate This action will pause all job alerts. Are you sure? Cancel Proceed Similar jobs Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago View More Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox. v2.homepage.newsletter_signup.choose_type Jobseeker Employer Email address * We care about the protection of your data. Read our Notify Me We care about the protection of your data. Read our privacy policy .