Analyst, Customer Knowledge Management
AI summary
MTN Ghana seeks an Analyst for Customer Knowledge Management in Greater Accra. The role involves applying research methods and analytics to build customer insights, support product development, and enhance customer experience. Requires a Bachelor's degree and 3 years experience in information management or analytics.
- Full-time position in Greater Accra, Ghana
- Requires Bachelor's degree in Information Systems, Statistics, or related field
- 3 years experience in information management, research, or data analytics
- Key skills: SPSS, R, Python, Power BI, SQL, data warehousing
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in factory, internship, part_timeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AccraThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Analyst, Customer Knowledge Management evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Jobberman Ghana and the role in Accra.
- Add concrete examples related to factory, internship, part_time, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobberman Ghana
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Analyst, Customer Knowledge Management role in factory, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Accra under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Jobberman Ghana before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Location: Ghana Job descriptions &
M Analyst, Customer Knowledge Management MTN Ghana 2 weeks ago New Accra & Tema Region Full Time Confidential Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant
Requirements
Location: Greater Accra Position: Analyst, Customer Knowledge Management (VACANCY REF. NUMBER – MTN-MKT-ADTRACK005-26) Level: MTN Level 2 Reports to: Manager, Research & Market Analytics Job summary Responsible for the application of research methods, statistics and customer analytics to build a customer knowledge base. Drive customer insights through synthesis of customer behaviour and business resources to enhance Product and Service development; and overall Customer
Division: Marketing Division Department: Commercial Planning, Pricing & Insights
Experience
delivery. Context: Evolving Digital Telecommunication business and business models. Multiregulated environment. Increasing demand for digital experiences and data-driven decisions to keep up with customers. A shift from share of market to share of life. Evolving business models and partnership management. Brand Reputation Increasing traditional and non-traditional competitors complimented by growing price wars. Key Tasks: Develop customer segmentation based on usage and other behavioral patterns. Assist the business in understanding customer groups, behavioral trends and market dynamics through integrated customer and research insights. Provide input to the development of targeted campaigns and ROI calculation/campaign optimization (Advanced Analytics cycle). Perform data mining and statistical analysis to support customer lifecycle management and business decision-making. Support data warehousing activities and ensure the integrity and quality of customer data for analysis. Support Business Intelligence (BI) projects that impact Customer Lifecycle Management (CLM) and Customer Value Management (CVM). Design, coordinate and support the execution of qualitative and quantitative market research studies, including surveys, Focus Group Discussions (FGDs) and In-depth Interviews (IDIs), in collaboration with internal and external stakeholders. Apply appropriate statistical methods to analyze customer, market and research data, and translate findings into actionable business insights and recommendations. Integrate customer behavioral data with qualitative and quantitative research findings to provide a holistic understanding of customer needs, preferences and experiences. Build and maintain a customer knowledge centre that provides a 360° view of customers, incorporating behavioral data, customer research, surveys and other relevant insight sources to support CLM and CVM initiatives. Provide accurate, timely and insight-driven information in response to stakeholder requests and support strategic business decision-making.
3 years in Information Management, Research, Data Management, Data-Warehousing and Analytics. Knowledge / Technical Competencies Data-warehousing techniques, Quantitative & Statistical Analysis tools – e.g. SPSS, R, Python, Power BI Qualitative Data Analysis tools – e.g. NVivo AI tools Microsoft applications/tools BI Dashboards, SQL Data Management, Data Mining, Research Methods, Enterprise Data Warehouse techniques Stakeholder Management General working conditions Anywhere/Anytime work/ Ability to manager self/Personal accountability. How to Apply Qualified Applicants should indicate Ref number: MTN-MKT-ADTRACK005-26 as the email subject and ensure that CVs are saved in their names. Values are the core of MTN's Culture, our five values called "Live Yéllo" is the force that unites and inspires each of us to make an impact that matters in the world. Tell us: Which of our five Live Yello values resonates most with you and why? (Limit 250 words). Qualified Applicants should send their Curriculum Vitae and write up by 17th July 2026 to: MTNGhanaRecruitment@mtn.com Only shortlisted applicants will be contacted < Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job
Education
A Bachelor’s Degree in Information Systems /Statistics/Social Science/Research or related field of study.