Analytics Applications Support
AI summary
Provide end-to-end support for analytics and reporting applications at Ecobank Group. The role ensures availability and timely delivery of financial, regulatory and management information reports, supports SAP BI tools, and requires rotating 24x7 production support.
- Full-time role based in Accra, Ghana
- Support SAP Business Intelligence and reporting applications across Ecobank Group
- Rotating 24x7 production support coverage required
- Develop complex reports in strict time frames
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, security, hospitalityThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AccraThe vacancy is associated with this location.
- UnclearComfort with the Full time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Analytics Applications Support evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Ecobank and the role in Accra.
- Add concrete examples related to sales, security, hospitality, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobWeb Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- JobWeb Ghana
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Analytics Applications Support role in sales, security?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Accra under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Ecobank before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Location: Ghana State: Jobs in Accra
Job Type: Full-Time Job category: Banking Jobs in Ghana No views yet Job Description
Job Title: Analytics Applications Support Function: Applications Support Grade: 3B Report to: Manager, Analytics Applications Support team I.
Analytics Applications Support at Ecobank - Jobweb Ghana All jobs Submit a Job Terms & Conditions About Us Premium CV Request Login/Register Submit a Job Submit a job Today: 359 Jobs 31 Jul 2026 Analytics Applications Support at Ecobank Recruit candidates with Ease. 100% recruitment control with Employer Dashboard. We have the largest Job seeker visits by alexa rankings. Post a Job We have started building our professional LinkedIn page. Follow Company: Ecobank
Job Purpose
To provide end-to-end support for Analytics and Reporting applications by ensuring the availability, integrity, and timely delivery of business, financial, regulatory, and management information (MIS) reports across the Ecobank Group. The role is responsible for supporting data analysis activities, report development and maintenance, application configuration, user support, and operational processes that enable accurate decision-making and regulatory compliance. It also provides oversight during critical financial processing periods, supports audit and governance activities, and ensures adherence to established change, configuration, and release management processes to maintain the stability and performance of reporting platforms. As a member of the Technology Operations team, the role contributes to the reliable delivery, continuous improvement, and operational excellence of technology services in support of the Bank’s business objectives. II. PRINCIPAL ACCOUNTABILITIES • Develop complex reports in strict time frames. • Provide high quality operational and technical SAP Business Intelligence application and systems support to Ecobank affiliates and internal business functions. Owner of the Problem Management process, ensuring Run the Bank goals are achieved. • Minimize the adverse impact of Incidents and Problems on the business and preventing reoccurrence of Incidents. • Ensure there are robust procedures and processes within the Business Reporting and Analysis support function. • Act as a technical resource for internal and external projects. • Own all aspects of production management of the following: (1) All Financial reports, (2)All Regulatory Reports, (3) MIS, (4) Dashboards , (5) Web Intelligence tools etc. • Assist with the production and data quality of accounting and reporting duties related to regulatory reports • Assist with Data Reconciliation and MIS Reporting. • Assist with the daily/weekly reconcilement for all general ledger accounts that are assigned. • Work closely with the Infrastructure and Database support teams to ensure that business reporting environment is fully secured and optimized for high performance. • Execute Scheduled Tasks and Intra Day Application Health checks. • Providing 24 x 7 production support coverage on a rotating basis with primary hours being Mon–Fri 5:30 AM-10:00 PM GMT (Weekends required on a rotational basis). • Work with business/finance teams to help define new reporting requirements. • Reconciles report discrepancies and problems that are assigned. • Prepare Documentation related to the business requirements, solutions and functional specifications. • Design, create, implement, modify, maintain and support existing reports. Works with internal customers to clearly identify parameters and resulting data. • Document, track, and support compliance with Service Level Agreements. • Provide assistance to the resolution of Balance mismatches and GL differences. • Ensure Remedy Ticket is accurate and regularly updated (statuses, owners, root cause, resolution details and other relevant information.) • Document controls and develop procedural and training materials and workflows for all Support activities. • Develop proactive processes designed to alert/eliminate issues before they escalate in priority or business impact. • Identify areas where efficiencies can be gained using proactive approach through collection and analysis of metrics (i.e. Assist Technology Team in identifying opportunities for improving operational efficiency using reports and technology). • Produce a monthly report for the Team Leader on the operational activities that the Business Analysis & Reporting Support team have conducted during the month. This report is due on the first day of the new month. • Coordinate and perform implementation steps as prescribed in documented plans for system changes, upgrades, installations and outages and follow all change management guidelines. • Support scheduled weekend activities (e.g. BCM testing, Data Centre Power down…etc.) of Production applications. Qualification Required &
Experience
• Bachelor’s degree in computer science or a related field. • 3–5+ years of hands-on
in DevOps or related roles. • Proven
in deploying and managing CI/CD pipelines and cloud infrastructure. • Develop an in-depth understanding of Ecobank data sources, tables and data relationships. • Reconcilement skills. • Proficient with MS Windows (Excel). • Must understand and carefully follow security guidelines concerning confidential information. • Demonstrated ability to manage and meet assignment deadlines through personal initiative on several simultaneously assigned tasks. • Understanding of Basic Accounting. • Highly developed, process-oriented skills for troubleshooting, problem solving, and problem resolution with ability to perform root cause analysis. • Ability to manage a large queue of work with daily shifting priorities and to provide regular status reports as requested. • Considerable knowledge of operating systems, design techniques, query development, systems and programs, programming techniques, methods, approaches and standards. • Ability to create and drive a strategy to address customer issues • Good exposure to FLEXCUBE corporate database. • Ability to own issue resolution, root cause analysis and remediation • Sound decision making and critical thinking skills • The ability to mentor and coach team members • Strong exposure to BI universes, Dashboard and Web Intelligence tools with ability to develop and support complex BO reports. • Expert organization and prioritization skills • Strong
with application support, configuration, and troubleshooting. • Understanding of database concepts and function (e.g. SQL query) • Knowledge of Microsoft Server Operating Systems (Windows Server 20XX) • Ability to develop thorough knowledge of supported applications and understanding of how application functionality relates to the underlying platform technologies. • Ability to concisely document and communicate problem/resolution and information/action plans • Demonstrate the ability to remain calm and professional at all times and especially in escalated situations. • The ability to credibly communicate technical detail regardless of level of expertise. • Ability to work a flexible schedule; night shift, swing shift, weekend shifts and holidays may be required. Professional Development • A willingness and capacity to become better equipped to perform job
with Docker and Kubernetes. • Infrastructure-as-Code (IaC)- Hands-on
with Terraform, Ansible, or CloudFormation. • Cloud Platforms- Advanced knowledge of AWS, Azure, GCP, OCI services and architecture. • Monitoring & Logging- Proficiency with tools like Dynatrace, Prometheus, Grafana, ELK Stack, Datadog, or CloudWatch. • Security- Understanding of security best practices, including IAM, encryption, and vulnerability assessments. Organisational Compliance • Ensure adherence to correct identification procedures and confidentiality of information that conform to the
Responsibilities
by transferring new
Knowledge and Skills
gained through training and personal research efforts to the workplace. • Strong problem-solving and analytical skills. • Excellent communication and collaboration abilities. • Ability to work independently and take ownership of tasks. • Attention to detail and commitment to delivering high-quality solutions Communication Skills • Facilitates team meetings effectively. • Delivers engaging, informative, well-organized presentations • Understands how to communicate difficult/sensitive information tactfully. Technical Understanding • Broad understanding of FLEXCUBE, IBPS, MOBILE APP, OMNIPLUS and other datasources and sub systems. • Good overview of System Architecture. • Possesses general understanding in the areas of systems, applications, and system design. • Understands Internet, Intranet, Extranet and client/server architectures. • General overview of emerging Technologies and cloud based services. • Programming & Scripting: Proficiency in scripting languages like Python, Bash, or PowerShell. • Version Control: Expertise with Git and repository management tools like GitHub, GitLab, or Bitbucket. • CI/CD Tools: Proficiency with Jenkins, GitHub Actions, GitLab CI/CD, Azure DevOps, Rancher, ArgoCD, Spinnaker, or similar tools. • Containerization & Orchestration: Strong
Requirements
Location: Accra How To Apply For The Job To submit your application, click on the link below and complete all relevant fields on the online application form. Click Here To Apply Online Closing Date: 15 August, 2026 Don't Keep Share! WhatsApp Tweet Apply for this Job Post a Job Browse by… Tags Job Location Ablekuma Abokobi Aburi – Akuapem Achimota Ada Foah Adentan Akim Oda (E/R) Apam Ashanti and Western North Region Ashanti Region Asylum Down Berlin Bolgatanga Bono Brong-Ahafo Region Cape Coast Central Region Dawhenya East Legon East Legon Hills Eastern Region Elmina Germany Ghana Ho Hohoe Jirapa Jobs in Accra Jobs in Tema Kasoa Kokomlemle Kumasi Lagos Madina Mensah bar Nigeria Obuasi Offinso Offinso District Osu Oti Saudi Arabia Shai Hills Sogakope South Labadi Sunyani Takoradi Tamale Tarkwa Teacher Mante Tema Tema-Golfcity Winneba Job Type Freelance Full-Time Internship Part-Time Temporary Job Salary 100,000 and above 20,000 - 40,000 40,000 - 60,000 60,000 - 80,000 80,000 - 100,000 Less than 20,000 Job Category Accounting Jobs in Ghana Administrative/Secretarial Jobs in Ghana Advertising/Media Jobs in Ghana Agricultural Jobs in Ghana AngloGold Ashanti Jobs in Ghana Banking Jobs in Ghana Coca Cola Jobs in Ghana Construction/Real Estate Jobs in Ghana Consulting Jobs in Ghana Cosmetologist Customer Service Jobs in Ghana Danone Jobs in Ghana Driving Jobs in Ghana Education/Teaching Jobs in Ghana Engineering Jobs in Ghana First National Bank Jobs in Ghana FMCG Jobs in Ghana GIZ Jobs in Ghana Graduates Jobs in Ghana GRUNDFOS Jobs in Ghana Healthcare Jobs in Ghana Human Resource Management Jobs in Ghana Innovations for Poverty Action Jobs in Ghana International Jobs in Ghana IT/Telecom Jobs in Ghana Kempinski Hotel Jobs in Ghana Legal Jobs in Ghana Logistics/Transportation Jobs in Ghana Manufacturing Jobs in Ghana Microsoft Jobs in Ghana Mining Jobs in Ghana MTN Jobs in Ghana Newmont Inc Jobs in Ghana NGO Jobs in Ghana Oil and Gas Jobs in Ghana Olam International Jobs in Ghana Old Mutual Jobs in Ghana Public Sector Jobs in Ghana Puma Energy Jobs in Ghana Sales/Marketing Jobs in Ghana Securities and Exchange Commission Jobs in Ghana Security Jobs in Ghana SNV Jobs in Ghana Standard Chartered Bank Jobs in Ghana Travel and Tourism Jobs in Ghana Tullow Oil Jobs in Ghana UNDP Jobs in Ghana UNICEF Jobs in Ghana Unilever Jobs in Ghana Vodafone Jobs in Ghana WAEC Jobs in Ghana WordPress World Bank Jobs in Ghana World Vision Jobs in Ghana Date posted Today This Week Last Week This Month New Job Listings Regional Operations Supervisor at Reputable Company Managing Director (MD) at DiagnoMedics LTD Technical Supervisor at Nestlé Maintenance Engineer at Nestlé Technical Operator at Nestlé Medical Detailer at Marie Stopes Ghana Warehouse Officer at Matrix Agroscience Teachers at North Ridge Lyceum Copyright © 2026 Jobweb Ghana. Privacy Policy Jobweb Ghana
- of the Ecobank when accessing customer details. • Ensure sound operational knowledge of Financial regulatory
- including (but not limited to), Financial Services Act.