Assistant Front Office Manager
AI summary
Movenpick Ambassador Hotel Accra is hiring an Assistant Front Office Manager to support daily front desk, concierge and guest relations operations while driving service standards and room revenue. The role involves team leadership, financial oversight and cross-department coordination. Candidates need a hospitality or business qualification plus front office and supervisory experience in a full-service or luxury hotel.
- Supervises front desk, concierge, guest relations and switchboard operations
- Acts as primary escalation point for complex guest complaints
- Supports scheduling, training, onboarding and performance evaluations
- Monitors room availability, VIP arrivals, upselling and billing compliance
- Requires 3+ years front office experience and 1–2 years supervisory experience
- Hospitality Management or Business Administration degree/diploma required
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Negotiable. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, hospitality, retailThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AccraThe vacancy is associated with this location.
- UnclearComfort with the Full time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Assistant Front Office Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Movenpick Ambassador Hotel Accra and the role in Accra.
- Add concrete examples related to security, hospitality, retail, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobHub Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- JobHub Ghana
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Assistant Front Office Manager role in security, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Accra under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Movenpick Ambassador Hotel Accra before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Negotiable
Vacancies
1
Open
Job Type
Full-time
Accra, Greater Accra
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Job Description
Company Description
Join us at Accor, where life pulses with passion. As a pioneer in responsible hospitality, Accor brings together more than 45 brands, thousands of hotels, restaurants and lifestyle destinations across the world. Each brand has its own personality, but they share a common ambition to keep innovating and challenging the status quo.
By joining Accor, you become a Heartist because hospitality is, first and foremost, a work of heart. You will join a caring environment and a team where you can be all you are, grow, fulfil yourself, discover other professions and pursue career opportunities in your hotel, in other hospitality environments, in your country or anywhere in the world.
You will enjoy exclusive
Benefits
- specific to the hospitality sector and beyond, with recognition for your daily commitment. Everything you do contributes to creating lasting, memorable and impactful experiences for customers, colleagues and the planet.
- Job Description
- The Assistant Front Office Manager supports the Front Office Manager in overseeing daily guest services, reception and concierge operations while driving service standards, team development and room revenue goals.
- Core
Responsibilities
- Daily operations management:
- Supervise front desk, concierge, guest relations and switchboard operations; lead daily shift briefings and handle smooth shift handovers.
- Guest relations and service recovery:
- Act as the primary escalation point for complex guest complaints, resolving issues swiftly while ensuring consistent brand service standards.
- Team leadership and development:
- Assist with scheduling, onboarding, training and performance evaluations; coach team members on upselling techniques and standard operating procedures.
- Financial and inventory oversight:
- Monitor daily room availability, VIP arrivals and credit limits; support room upselling initiatives and ensure accurate billing and cash-handling compliance.
- Cross-department collaboration:
- Liaise continuously with Housekeeping, Engineering, Revenue Management and Security to maintain room readiness and handle special guest requests.
- Emergency and safety coordination:
- Serve as a key duty manager during operational disruptions, medical emergencies or safety evacuations.
- Qualifications
- Required skills
- Technical:
- Proficiency in property management systems, Microsoft Office and room inventory management.
- Communication:
- Exceptional verbal and written communication, with strong active listening and de-escalation skills.
- Leadership and coaching:
- Ability to motivate frontline staff, manage high-volume shifts calmly and resolve interpersonal conflicts.
- Financial acumen:
- Basic understanding of ADR, RevPAR, cashiering balance procedures and night audit reporting.
- Crisis management:
- Decisiveness under pressure, strong multitasking and sound judgement in emergency situations.
- Qualifications and
Experience
Bachelor's degree or diploma in Hospitality Management, Business Administration or a related field.
At least three years of front office
in a full-service or luxury hotel.
At least one to two years of supervisory
in front office, guest services or a related hotel operations role.
Additional Information
Your team and working environment:
At Movenpick Ambassador Hotel Accra, the team works in a supportive and inclusive environment where colleagues contribute to shared success, celebrate achievements together and grow their careers with a business-driven team that values their contribution.
Diversity and inclusion:
Accor welcomes each person and respects differences by giving priority to qualities and skills in employment and development opportunities. The company's ambition is to provide meaningful employment, a warm and welcoming culture, excellent working conditions and development opportunities for all people, including persons with disabilities.
Why work for Accor?
With Accor, personality is valued and opportunities for growth have broad possibilities. Every action can have a positive and memorable impact on customers, colleagues and the planet while contributing to the art of responsible hospitality.
How to Apply
Apply through the official Accor careers page for the Assistant Front Office Manager role at Movenpick Ambassador Hotel Accra.
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Job Overview
Negotiable
Vacancies
1
Open
Job Type
Full-time
Accra, Greater Accra
Apply on Company Site
Want to track your applications, save jobs, and get alerts?
Create a free account
About the Employer
Movenpick Ambassador Hotel Accra
Hospitality
View Company Profile
Apply on Company Site