Job in Ghana
Customer Experience Analyst
RegionGreater Accra RegionCityAccraContractFull TimePosted2026-08-13Close dateNot specifiedExperience3 yearsSourceJobberman GhanaSalaryConfidential
customer experience analystdata analysiscustomer journey mappingAccraTemafull timegambling industryGameTechBetanoKaizen Gamingno_experiencesem_experiencia
AI summary
Kaizen Gaming, the company behind Betano, is hiring a Customer Experience Analyst to support its Betano brand operations in Ghana. The role involves collecting and analyzing customer feedback, mapping customer journeys, and providing data-driven insights to improve the overall customer experience. The position is full-time and based in the Accra & Tema Region.
- Full-time role based in Accra & Tema Region, Ghana
- Focus on customer data analysis, journey mapping, and feedback insights
- Requires a bachelor's degree and around 3 years of relevant experience
- Proficiency in Excel and data visualization tools like Tableau or Power BI needed
- Gambling or GameTech industry experience is considered an asset
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Confidential. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in no_experience, sem_experiencia, Customer ExperienceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AccraThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Experience Analyst evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Kaizen Gaming and the role in Accra.
- Add concrete examples related to no_experience, sem_experiencia, Customer Experience, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Ghana
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Experience Analyst role in no_experience, sem_experiencia?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Accra under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Kaizen Gaming before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- K
- Customer
Experience
- Analyst
- Kaizen Gaming
- Engineering & Technology
- Today
- New
- Accra & Tema Region
- Full Time
- Confidential
- Share link
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- Level:
- Entry level
- Length:
- No Experience/Less than 1 year
- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Ghana
- Job descriptions &
- to our millions of customers who trust us for their entertainment.
- We are a diverse team of more than 2.700 Kaizeners, from 40+ nationalities spreading across 3 continents.
- Our #oneteam is proud to be among the Best Workplaces in Europe and certified Great Place to Work across our offices. Here, there’ll be no average day for you. Ready to Press Play on Potential?
- Let's start with the role:
- Our team is growing fast, and we are looking for an intermediate-level professional with local presence in Ghana to take on and expand the CX operations of our Betano brand in the country.
- At Kaizen Gaming, the best customer
- is one of our top priorities and the end goal of everything we do. The Customer
- (CX) team is responsible for collecting the customer feedback, analyzing and evaluating the customer perception of our products and also offering recommendations to the product development teams on how to meet or exceed our users’ expectations.
- As a Customer
- Analyst you will:
- Data Analysis and Insights:
- Collect, analyze, and interpret customer data to identify trends, preferences, and pain points.
- Utilize analytical tools and methodologies to generate actionable insights that drive improvements in customer experience.
- Monitor key performance indicators (KPIs) related to customer satisfaction, engagement, and loyalty.
- Customer Journey Mapping:
- Map out customer journeys to understand the end-to-end
- and identify opportunities for optimization.
- Collaborate with UX/UI teams to enhance the user interface and streamline the customer journey.
- Feedback Analysis:
- Analyze customer feedback from various sources, such as surveys, interviews, reviews, and support interactions, to uncover insights and suggestions for improvement.
- Provide recommendations for addressing customer concerns and enhancing satisfaction.
- Reporting and Presentation:
- Create comprehensive reports and presentations that communicate findings, insights, and recommendations to relevant stakeholders.
- Present data-driven insights to cross-functional teams and management to guide decision-making.
- Collaboration and Strategy:
- Collaborate with various teams & different stakeholders to implement customer-centric strategies and initiatives.
- What you'll bring
- Bachelor's degree in Business, Marketing, Analytics, Psychology, Anthropology or a related field. Master's degree is a plus.
- Proven
- (3 years) in data analysis, customer experience, or a related role. Previous
- in the gambling industry will be considered an asset.
- Proficiency in data analysis tools such as Excel, and data visualization tools (e.g., Tableau, Power BI).
- Strong analytical skills with the ability to translate data into actionable insights.
- Excellent communication and presentation skills.
- Detail-oriented, proactive, and able to work effectively in a fast-paced environment.
- Familiarity with customer journey mapping and UX/UI principles is advantageous.
- Recruitment Privacy Notice
- Regarding the data you share with us, you may find and read our recruitment privacy notice here.
- We are an equal opportunity employer committed to fostering a diverse and inclusive workplace. We welcome applications from individuals of all backgrounds, regardless of race, gender, religion, sexual orientation,or age.
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Requirements
- We are Kaizen Gaming
- Kaizen Gaming, the team powering Betano, is one of the biggest GameTech companies in the world, operating in 20 markets. We always aim to leverage cutting-edge technology, providing the best
Source and provenanceSource: Jobberman Ghana. Last checked: 2026-08-25.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.