Customer Experience Manager
AI summary
The Customer Experience Manager will develop and implement customer experience strategies aligned with business objectives, map and improve customer journeys, drive service standards, and lead the Customer Experience, Quality Control and Outbound Telesales teams. The role involves monitoring call centre performance, recruiting and coaching team members, and collaborating with stakeholders to resolve systemic issues. Based in Greater Accra on Kojo Thompson Road near Airport.
- Lead Customer Experience, Quality Control and Outbound Telesales teams
- Drive GWP and revenue targets through cross-selling and upselling
- Develop customer experience strategies and service standards
- Location: Kojo Thompson Road, Airport Area, Greater Accra
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AccraThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Experience Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to BusinessGhana Jobs and the role in Accra.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from BusinessGhana Jobs; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- BusinessGhana Jobs
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Experience Manager role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Accra under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research BusinessGhana Jobs before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
a) Develop and implement customer
Experience
- strategies aligned with the organisation’s business and marketing objectives.
- b) Map and continuously improve customer journeys across all touchpoints, identifying and addressing service gaps.
- c) Drive consistent service standards and ensure customer enquiries, complaints and escalations are effectively resolved within agreed SLAs.
- d) Develop and monitor customer service standards, policies and the Customer Service Charter.
- e) Conduct customer satisfaction and service quality surveys and translate feedback into actionable improvements.
- f) Analyse customer data and trends, including satisfaction, retention, churn and complaints, to drive service and business improvements.
- g) Lead the Customer Experience, Quality Control and Outbound Telesales teams to achieve service, productivity and revenue targets.
- h) Drive agreed GWP and revenue targets through customer service and telesales activities, including cross-selling and upselling opportunities.
- i) Monitor call centre performance, service quality and resource utilisation to improve operational efficiency and customer satisfaction.
- j) Recruit, coach and develop team members while driving performance, engagement and retention.
- k) Collaborate with relevant internal stakeholders to resolve systemic customer issues and continuously improve processes.
- l) Prepare and present periodic customer
- and performance reports, highlighting trends, risks and improvement opportunities.
- m) Champion a strong customer-centric culture across the organisation.
- Location Information
- Airport
- Region
- Greater Accra
- Street Address
- Kojo Thompson Road
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