Customer Experience/Relationship Manager
AI summary
Rivia Clinics is hiring a Customer Experience/Relationship Manager to lead member engagement, manage corporate accounts, and drive service improvements across its multi-clinic network in Accra. The role focuses on relationship building, call center operations, and championing a high-quality member experience within a growing healthcare company.
- Full-time role based in Accra with multi-clinic locations
- Lead corporate account management and member engagement
- Requires 5+ years in customer experience or account management
- Call center and healthcare service experience preferred
- Growth path into senior and leadership roles
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Negotiable. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AccraThe vacancy is associated with this location.
- UnclearComfort with the Full time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Experience/Relationship Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Rivia Clinics and the role in Accra.
- Add concrete examples related to security, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobHub Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- JobHub Ghana
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Experience/Relationship Manager role in security, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Accra under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Rivia Clinics before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Negotiable
Vacancies
1
Open
Job Type
Full-time
Ghana
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Job Description
Accra (multi-clinic locations)
Schedule:
Full time
About Rivia Clinics
Rivia Clinics is a growing multi-location, multi-specialty chain of clinics offering membership-based healthcare services to companies and their members. Through our integrated healthcare access platform, our full-service clinics deliver both virtual and in-person care across Accra — from Dzorwulu to Labone, North Kaneshie, East Legon, and beyond.
Every team member embodies the WOW
Experience
— a Warm environment, Open communication, and World-class Care. For our customer-facing team, this means member-centered service, proactive communication, and operational excellence. Although we currently operate in Ghana, we have our sights set on other parts of the world.
About the Role
We are seeking a dynamic and empathetic
Customer Experience/Relationship Manager
to lead member engagement and satisfaction while managing corporate accounts. You will be responsible for building strong relationships with companies and their enrolled members, ensuring seamless service delivery, and driving initiatives that enhance the overall Rivia experience.
Key
Management:
Design and implement strategies to improve member and company satisfaction.
Relationship Building:
Cultivate long-term relationships with corporate clients, partners, and individual members.
Collaboration:
Work closely with clinical and administrative teams to ensure smooth service delivery and operational efficiency.
WOW Service:
Champion the WOW
by creating a welcoming environment and going above and beyond to delight members and companies.
Feedback & Insights:
Collect, analyze, and report member and company feedback to inform service improvements and innovation.
Outreach & Enrollment:
Support outreach activities, onboarding, and enrollment initiatives for new members and corporate accounts.
Leadership:
Portray customer service best practices and contribute to continuous improvement in member and client relations.
Qualifications
Bachelor’s degree in Business Administration, Marketing, Communications, or related field.
Minimum of 5 years’
in customer experience, client relations, or account management.
Proven call center
with strong skills in handling high-volume member queries and corporate client communications.
Strong understanding of healthcare systems and member service dynamics.
Excellent communication and interpersonal skills, with the ability to build rapport quickly.
Proficiency in CRM systems, electronic health records (EHR), and digital communication platforms.
Strong organizational and time management skills.
Proficiency with Google Workspace, cloud applications, and research tools.
Passion for delivering exceptional member care and improving service outcomes.
Growth Path
Team members at Rivia Clinics benefit from:
Professional advancement:
Opportunities to grow into senior and leadership roles.
Skill development:
Continuous training, mentorship, and exposure to diverse cases.
Innovation contribution:
Participation in shaping new healthcare models in emerging markets.
The Rivia Culture
At Rivia Clinics, you are not just an employee — you are a Rivia Clinics Team Member. This means:
Strong People Skills:
Building trust and empathy with members and colleagues.
Results-Oriented:
Delivering measurable outcomes in member care and clinic operations.
Bias for Action:
Acting decisively to solve problems and improve processes.
Business-Driven:
Understanding that healthcare delivery is both a service and a business.
Being a Rivia Clinics Team Member means living our values:
World-class mindset
— striving for excellence in every interaction.
Innovation
— embracing new ideas and tools to improve care.
Warmth
— creating a welcoming environment for members and colleagues.
Open-mindedness
— valuing diverse perspectives and continuous learning.
Why Join Us
At Rivia Clinics, joining as a Customer Experience/Relationship Manager means becoming part of a mission that goes beyond healthcare delivery:
Global Vision:
Be part of a team building a global healthcare system out of small-town Accra, with ambitions to expand across emerging markets.
Financial Security:
Achieve financial security through our success, supported by a progressive team member options pool.
Career Growth:
Grow into leadership roles in customer
and beyond.
Healthcare Innovation:
Contribute to shaping healthcare access models in emerging markets, combining service excellence with operational innovation.
Culture of Excellence:
Thrive in a culture that values strong people skills, results orientation, bias for action, and business-driven thinking.
Our Locations
We operate across Accra and beyond, including:
Dzorwulu
Labone
Kaneshie
Tema
Adenta
Spintex
East Legon
Dansoman
Koforidua …and many more growing locations.
Skills
Communication
Customer Relationship Management
Call Center Operations
Customer
Client Relations
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Job Overview
Negotiable
Vacancies
1
Open
Job Type
Full-time
Ghana
Apply on Company Site
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About the Employer
Rivia Clinics
Healthcare
View Company Profile
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Responsibilities
- Company Account Management:
- Serve as the primary liaison for corporate clients, ensuring smooth onboarding, account servicing, and issue resolution.
- Member Queries:
- Address member inquiries, concerns, and feedback promptly, including through call center operations, ensuring satisfaction and loyalty.