Customer Service & App Support Agent
AI summary
Cloazar Ghana is hiring a confident, articulate Customer Service & App Support Agent in Lashibi, Accra. You will handle customer enquiries by phone, social media, and messaging, support app users, troubleshoot issues, and ensure a positive customer experience. The role is full-time, Monday to Friday, paying GHS 1,500–2,000 per month.
- Full-time role based in Lashibi, Accra, Greater Accra Region
- Salary of GHS 1,500 – GHS 2,000 per month
- Requires HND or Bachelor's Degree and about 2 years' experience
- Focus on phone, social media, and app customer support
- Strong English communication and social media skills required
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists GHS 1,500 – GHS 2,000 per month. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, no_experience, customer supportThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AccraThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service & App Support Agent evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Cloazar Ghana and the role in Accra.
- Add concrete examples related to call_center, no_experience, customer support, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Ghana
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service & App Support Agent role in call_center, no_experience?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Accra under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Cloazar Ghana before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
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Original source description
Customer Service & App Support Agent
HAPPY Program
Customer Service & Support
Today
Easy apply
New
Accra & Tema Region
Full Time
Recruitment
Confidential
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Job summary
Cloazar Ghana is seeking a confident, articulate, and customer-focused Customer Service & App Support Agent to join our team. The successful candidate will be responsible for assisting customers with enquiries, providing support to users of the company's app, resolving customer issues, and ensuring a positive customer experience. The ideal candidate must have excellent spoken and written English, a strong vocabulary, and the ability to communicate clearly and professionally with customers through phone calls, messaging platforms, and social media.
Min Qualification:
Degree
Experience
- Level:
- Entry level
- Length:
- 2 years
- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Accra & Tema Region, Ghana
- Job descriptions &
- in customer service, call centre operations, technical support, or app support is an advantage.
- Must be organized, attentive to detail, and able to manage multiple customer enquiries efficiently.
- Key Competencies:
- Excellent communication skills
- Customer service and relationship management
- Social media proficiency
- Digital and app support
- Problem-solving
- Active listening
- Patience and professionalism
- Attention to detail
- Teamwork
- Ability to learn quickly
- Compensation & Work Information:
- Company: Cloazar Ghana
- Position: Customer Service & App Support Agent
- Working Days: Monday – Friday
- Working Hours: 9:00 AM – 5:00 PM
- Location
- : Lashibi, Accra
- Salary
- : GHS 1,500 – GHS 2,000 per month
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- Important safety tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
- Report Job
Requirements
- Key
- & Qualifications:
- Minimum of HND or Bachelor's Degree in any relevant field.
- Excellent command of spoken and written English.
- Very good vocabulary and the ability to express ideas clearly and professionally.
- Strong verbal and written communication skills.
- Must be conversant with social media platforms, including WhatsApp, Facebook, Instagram, TikTok, and similar platforms.
- Good computer literacy and ability to learn and navigate digital applications.
- Strong customer service and problem-solving skills.
- Ability to remain calm, patient, and professional when handling customer complaints or difficult situations.
- Previous
Responsibilities
- Respond promptly and professionally to customer enquiries through phone, social media, messaging platforms, and other communication channels.
- Assist customers with questions and issues relating to the company's app and digital services.
- Guide customers through app features, account processes, and basic troubleshooting procedures.
- Identify, troubleshoot, and resolve customer issues where possible.
- Escalate complex technical or customer issues to the appropriate team for resolution.
- Monitor social media platforms and respond to customer comments, messages, and enquiries in a timely manner.
- Provide accurate information about the company's products, services, and processes.
- Follow up with customers to ensure their issues have been resolved satisfactorily.
- Maintain accurate records of customer interactions, complaints, and support requests.
- Collect customer feedback and report recurring issues or suggestions to management.
- Maintain a professional, patient, and positive attitude when dealing with customers.
- Support other customer service and administrative activities as assigned by management.