Customer Service & Communications Manager
AI summary
The Customer Service & Communications Manager manages communication between the company and its stakeholders, including nominees, partners, sponsors, and the public. The role supports marketing, content development, research, and association building for an award scheme. Based in Accra, full-time, with an attractive salary.
- Manages stakeholder communication for an award scheme
- Covers marketing, content, research, and partnership building
- Bachelor's degree in Communication, Marketing, PR, or related field required
- 3 years experience at mid level required
- Foreign candidates are encouraged to apply
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Attractive. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, managerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AccraThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service & Communications Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Confidential and the role in Accra.
- Add concrete examples related to call_center, internship, manager, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Ghana
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service & Communications Manager role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Accra under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Confidential before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Customer Service & Communications Manager
The Business Executive
Customer Service & Support
Yesterday
Easy apply
New
Accra & Tema Region
Full Time
Entertainment, Events & Sport
Confidential
Share link
Share on WhatsApp
Share on LinkedIn
Share on Facebook
Share on Twitter
Share via SMS
Job summary
The Customer Service & Communications Manager manages communication between the company and its stakeholders — including nominees, partners, sponsors, and the public. They play a key role in marketing, content development, and research that support the award scheme’s visibility and credibility.
Min Qualification:
Degree
Experience
- Level:
- Mid level
- Length:
- 3 years
- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Ghana
- Job descriptions &
- in event coordination or stakeholder relations is an asset.
- Familiarity with social media management and digital marketing tools.
- Ability to work independently and manage multiple priorities.
- Diplomatic and culturally sensitive communication style.
- NB
- : Foreign Candidates encouraged
- Location
- : Accra
- Salary
- : Attractive
- Log In and Apply
- Important safety tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
- Report Job
Requirements
- Key
- Bachelor’s degree in Communication, Marketing, Public Relations, International Relations, or related field.
- Excellent writing, editing, and presentation skills.
- Strong research and analytical skills.
Responsibilities
- Customer Service
- Handle inquiries from participants, partners, and the public.
- Manage digital communication (emails, calls, and social media).
- Build and maintain relationships with award nominees and honorees.
- Marketing & Good Communication Skills
- Develop and execute marketing campaigns for award programs.
- Create compelling written and visual content for online platforms.
- Support branding, media partnerships, and press releases.
- Manage website updates, newsletters, and event promotions.
- Research (National & International)
- Conduct background research on potential honorees, organizations, and industry trends.
- Support international collaboration, bilateral partnerships, and chamber/association building.
- Draft communication materials, speeches, and official correspondences.
- Association & Chamber Building
- Support the creation and coordination of professional networks, associations, or chambers linked to the award initiative.
- Engage with embassies, trade bodies, and corporate institutions.
- Develop partnership proposals and maintain stakeholder databases.