Customer Service Host
AI summary
Betway Africa is hiring a Customer Service Host in the Accra & Tema Region, Ghana. The role involves making outbound calls to new and inactive customers, explaining promotions and products, resolving issues, and achieving conversion and revenue targets. Full-time position with background checks required.
- Outbound calling to convert new and inactive customers into depositors
- Full-time role based in Accra & Tema Region, Ghana
- Targets include FTD conversions, reactivated accounts, and revenue
- Credit, criminal record, and qualification verification checks required
- Shortlisted candidates may need to complete an assessment
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in call_center, internship, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AccraThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Host evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Betway Africa and the role in Accra.
- Add concrete examples related to call_center, internship, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobberman Ghana
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Host role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Accra under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Betway Africa before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
- B
- Customer Service Host
- Betway Africa
- Creative & Design
- Today
- Accra & Tema Region
- Full Time
- Confidential
- Share link
- Share on WhatsApp
- Share on LinkedIn
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- Share on Twitter
- Share via SMS
- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Ghana
- Job descriptions &
Requirements
Kick-start your career in the online gaming world and
Experience
- the very latest in technology and innovation.
- As part of your role, your
Responsibilities
will include:
Make outbound calls to newly registered customers to encourage and convert them into First-Time Depositors (FTDs).
Contact inactive or lapsed customers to encourage reactivation and renewed engagement.
Clearly explain current promotions, bonuses, products, and services relevant to each customer.
Understand customer needs and resolve problems professionally to maximize conversion opportunities.
Educate customers on account funding, available payment methods, and platform features.
Maintain accurate records of all customer interactions, outcomes, and follow-up actions in the CRM system.
Schedule and complete follow-up calls were required.
Achieve individual and team targets for:
FTD conversions
Reactivated accounts
Call volume
Contact rate
Conversion rate
Revenue generated.
Escalate customer complaints or technical issues to the appropriate internal teams.
Ensure compliance with company policies, responsible gaming guidelines, and regulatory requirements.
This list covers your core
– with plenty of room to stretch, explore and take on new challenges as we grow.
Please note we will apply relevance to our Talent Management and Talent Development Programme as part of our recruitment process.
Shortlisted candidates may need to complete an assessment.
This position requires trust and honesty it has access to customers financial details - therefore a credit and criminal record check will be conducted. The qualifications identified herein are an inherent job requirement; therefore, a qualification verification check will be done. By applying for this role, and supplying the necessary details, you hereby grant us permission to apply for these checks. This will be done in a confidential manner, and solely for the purposes of verification.
Should you not hear from us within 2 weeks, please deem your application as unsuccessful.
The perfect place to work, play and grow!
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