Job in Ghana
Customer Service Manager
RegionGreater AccraCityAccraContractFull-timePosted2026-09-18Close date2026-11-15Experience6 yearsSourceJobHub GhanaSalaryNegotiable
customer service managercustomer servicefull timeaccragreater accrasenior levelcrmhelpdeskteam leadershipwestel innovationscall_centerinternship
AI summary
Westel Innovations is hiring a Customer Service Manager in Accra, Greater Accra. The role leads customer-service operations, monitors service quality, and improves processes. Apply via email by 15 November 2026.
- Full-time role at Westel Innovations in Accra, Greater Accra
- Senior level requiring 6-9 years of customer-service leadership experience
- Lead customer-service operations, escalations, and service quality
- CRM or helpdesk tool experience is an advantage
- Application deadline: 15 November 2026
- Apply via email using the job title as subject
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Negotiable. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required6+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in call_center, internship, technologyThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AccraThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Westel Innovations and the role in Accra.
- Add concrete examples related to call_center, internship, technology, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobHub Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-11-15.
Source and safety check
- JobHub Ghana
- Original source link available
- Application method is clear
- Deadline is available: 2026-11-15
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Manager role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Accra under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Westel Innovations before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
- Negotiable
- Vacancies
- 1
- 15 Nov 2026
- Job Type
- Full-time
- Accra, Greater Accra
- Apply via Email
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- JobHub Ghana Summary
- Customer Service Manager is a Full-time opportunity at Westel Innovations. The role is listed for Accra, Greater Accra and sits under Customer Service. Review the role details, requirements, deadline, and application method carefully before submitting your application.
- Key Details to Review
- Westel Innovations
- Accra, Greater Accra
- Job type
- Full-time
- Category
- Customer Service
Experience
- level
- Senior (6-9 years)
- Negotiable
- Application deadline
- 15 Nov 2026
- Role Details
- Westel Innovations is recruiting a Customer Service Manager in Accra. The role supports the company's technology business through practical, well-organised work in the assigned function.
- Key
- before applying to Westel Innovations. A focused application usually performs better than a generic CV.
- Send your application to the listed email address with a clear subject line that includes the role title.
- Tailor your CV to the responsibilities, qualifications, and skills listed in the job description.
- Highlight achievements, tools, industries, or training that match the employer's requirements.
- Save the job if you want to return to it later or compare it with similar roles.
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- Job Overview
- Negotiable
- Vacancies
- 1
- 15 Nov 2026
- Job Type
- Full-time
- Accra, Greater Accra
- Apply via Email
- Want to track your applications, save jobs, and get alerts?
- Create a free account
- See something inaccurate, expired, or suspicious?
- Sign in to report this job
- About the Employer
- Westel Innovations
- Software Development
- View Company Profile
- Early access
- Try our Android app before anyone else
- We're testing it on Google Play and need real users. Sign up and we'll email you an invite.
- Join the Beta
- Join the Android Beta
- Enter the Google account email you use on your Android phone. We'll add you to our Play Console tester list and email you an opt-in link.
- Apply via Email
Responsibilities
- Lead customer-service operations and help the team respond to client needs professionally.
- Monitor customer issues, escalations, service quality and response timelines.
- Improve service processes, documentation and customer follow-up routines.
- Work with technical and business teams to resolve client concerns and improve satisfaction.
- Prepare updates on recurring issues, service performance and improvement actions.
Requirements
- Relevant qualification and practical customer-service leadership experience.
- Strong communication, conflict-resolution and team-supervision skills.
- Ability to use CRM, helpdesk or similar tools is an advantage.
- Good judgement and patience when handling customer concerns.
- Ability to organise a team and maintain consistent service standards.
- How to apply
- Send your application to
- [email protected]
- by 15 November 2026. Use the job title as the email subject.
- JobHub Ghana Application Notes
- Review this role against your
Source and provenanceSource: JobHub Ghana. Last checked: 2026-09-27.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.