Customer Service & Phone Order Officer
AI summary
A reputable restaurant in Accra & Tema Region seeks a Customer Service & Phone Order Officer to handle food orders via phone, WhatsApp, and online platforms. The role requires HND, 2 years experience, and excellent English communication. Candidates should apply via Jobberman by 31 August 2026.
- Full-time position with rotational shifts including weekends
- Entry-level role requiring 2 years experience
- Application deadline 31 August 2026
- Confidential employer
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required2+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, hospitality, retailThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AccraThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service & Phone Order Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Jobberman Ghana and the role in Accra.
- Add concrete examples related to sales, hospitality, retail, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobberman Ghana
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service & Phone Order Officer role in sales, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Accra under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Jobberman Ghana before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Find a Job + + + + Search A Customer Service & Phone Order Officer A Reputable Restaurant Customer Service & Support 4 days ago Easy apply New Accra & Tema Region Full Time Hospitality & Hotel Confidential Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Job summary A reputable Restaurant is seeking a professional and customer-focused Customer Service & Phone Order Officer to receive and process food orders, respond to enquiries, manage customer concerns and coordinate with kitchen and dispatch teams to ensure accurate and timely order fulfilment. Min Qualification: HND
Experience
Location: Accra & Tema Region, Ghana Job descriptions &
Location: Accra
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Level: Entry level
Length: 2 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant
Diploma, HND or equivalent relevant training in Customer Service, Hospitality, Business Administration, Communications or a related field; strong practical
may also be considered. At least two years of
in customer service, call-centre, food-service, retail, order processing or a similar environment. Excellent spoken and written English, telephone etiquette and active-listening skills. Accurate data-entry skills and proficiency in Microsoft Office;
with point-of-sale, order-entry or customer-service systems is an advantage. Strong problem-solving, conflict-resolution, multitasking and time-management skills. Professionalism, patience, emotional intelligence, accountability and the ability to remain calm during peak periods. Core Competencies: Customer service Telephone etiquette Order accuracy Communication Problem solving Emotional intelligence Data entry Teamwork Working Conditions: The role involves prolonged telephone and computer use and requires rotational shifts, including weekends and public holidays. How to Apply: Submit your application through Jobberman, including an updated CV and relevant supporting documents, no later than 31 August 2026. Only shortlisted candidates will be contacted.
Requirements
Key
Responsibilities
Receive customer enquiries and food orders through telephone, WhatsApp, online platforms and other approved channels. Enter orders accurately, confirm menu items, quantities, prices, delivery details, payment method and special requests. Provide clear information about menus, promotions, availability, delivery timelines and company services. Communicate orders and special instructions promptly to the kitchen, dispatch and logistics teams. Monitor orders from placement to completion and update customers proactively regarding delays or changes. Handle complaints calmly and professionally, resolve routine issues within authority and escalate complex matters appropriately. Maintain accurate records of orders, customer interactions, complaints, refunds, feedback and follow-up actions. Support basic payment or sales reconciliation and ensure receipts and customer documentation are processed accurately. Promote relevant products and services without compromising accuracy or customer care. Prepare shift handovers and daily customer-service or order reports as required. Qualification And