Customer Service Representative
AI summary
Mobile Sport Ghana Limited is hiring a Customer Service Representative in Accra to handle calls, chats, and emails, resolve complaints, and provide accurate product and service information. The role requires a bachelor's degree, at least one year of call center experience, strong English communication skills, and familiarity with sports betting. The position offers a gross salary of GH₵3,000 with a performance-based component tied to KPI score.
- Gross salary GH₵3,000 with performance pay linked to KPI score
- Full-time role with flexible working hours in Accra
- Requires at least one year of call center experience
- Bachelor's degree and strong English proficiency required
- Familiarity with sports betting is an advantage
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Gross salary: GH₵3,000 (Basic GH₵2,100 + Performance GH₵900). Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, no_experienceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AccraThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Customer Service Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Mobile Sport Ghana Limited and the role in Accra.
- Add concrete examples related to call_center, internship, no_experience, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Ghana
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Customer Service Representative role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Accra under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Mobile Sport Ghana Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
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Original source description
Customer Service Representative
Mobile Sport Ghana Limited
Customer Service & Support
Today
Easy apply
New
Featured
Accra & Tema Region
Full Time
Entertainment, Events & Sport
Confidential
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Job summary
The Customer Service Representative will be responsible for assisting customers, responding to enquiries, resolving complaints, and providing accurate information about the company’s products and services. The role requires excellent communication and problem-solving skills, a customer-focused attitude, and the ability to handle customer requests professionally and efficiently.
Min Qualification:
Degree
Experience
- Level:
- Entry level
- Length:
- 1 year
- Language Requirement:
- English
- Working Hours:
- Full Time - Flexible Hours
- Applicant
- Location:
- Accra & Tema Region, Ghana
- Job descriptions &
Requirements
Salary: GH₵3,000
Salary: GH₵2,100
Salary: GH₵900
- Bachelor's degree.
- Excellent proficiency in English (spoken and written).
- Proficiency in MS Office, including Excel, Word, etc.
- Effective communication skills (oral, written, and computer).
- Strong customer service skills with the ability to build and maintain effective relationships with both internal and external customers.
- Ability to adapt to change.
- Familiarity with sports betting.
- At least one year of call center experience.
- Remuneration:
- Gross
- Basic
- Performance
- Please note:
- Final performance salary is based on the staff’s KPI score.
- Final performance pay = Performance salary × KPI score.
- Location
- : Accra
- Log In and Apply
- Important safety tips
- Do not make any payment without confirming with the Jobberman Customer Support Team.
- If you think this advert is not genuine, please report it via the Report Job link below.
- Report Job
Responsibilities
- Answer customer service calls, chats, and emails in a timely, efficient, and professional manner.
- Suggest methods to improve operations, efficiency, and service for both internal and external customers.
- Understand customer care principles and gather feedback to address customer needs.
- Assist the manager with daily call center operations, including development tasks.
- Maintain thorough knowledge of products, services, and promotions to provide accurate information to customers.
- Handle customer complaints and resolve issues promptly and effectively, ensuring customer satisfaction.
- Participate in training sessions and meetings to stay updated on product knowledge, company policies, and customer service best practices.
- Identify and escalate priority issues through appropriate channels.
- Adhere to company policies and procedures, ensuring compliance with all relevant regulations.
- Provide feedback and suggestions to management to enhance customer service processes and tools.
- Skills and