Technical Support Specialist
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KeyMik is hiring a Technical Support Specialist for a full-time remote position. You will provide first-line technical support, troubleshoot issues, and collaborate with engineering. Requires 2+ years of experience and a Bachelor's degree in Computer Science or related field. Salary $300-$500 USD/month.
- Remote position with flexible hours
- Startup environment
- Must have 2+ years technical support experience
- Bachelor's degree in CS or related field required
- Salary $300-$500 USD/month
Description
Find a Job + + + + Search K Technical Support Specialist KeyMik Software & Data 1 week ago New Accra & Tema Region Full Time Confidential Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Experience Level: Entry level Experience Length: 2 years Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant Location: Ghana Job descriptions & requirements Company: KeyMik Position: Technical Support Specialist Location: Remote – Pakistan (Preferred) Employment Type: Full-Time Work Hours: Monday–Friday, 9:00 AM–5:00 PM Eastern Time (ET) Salary: $300–$500 USD/month (Based on experience) About the Role KeyMik is seeking a customer-focused Technical Support Specialist to provide exceptional technical assistance to our users, creators, affiliates, and internal teams. You will troubleshoot platform issues, resolve technical inquiries, document recurring problems, and collaborate with engineering to ensure a smooth user experience. This is a startup role requiring strong communication skills, technical aptitude, and a proactive approach to solving problems. Key Responsibilities Provide first-line technical support via email, chat, and support tickets. Troubleshoot user account, login, payment, and platform issues. Resolve technical problems or escalate complex issues to engineering. Document bugs, feature requests, and technical issues. Maintain accurate support tickets and customer records. Assist users with onboarding and platform navigation. Create and maintain help center articles, FAQs, and documentation. Test new platform features before release. Verify bug fixes and report quality issues. Monitor support metrics and response times. Collaborate with Product and Engineering to improve user experience. Identify recurring issues and recommend process improvements. Deliver professional, friendly, and timely customer support. Maintain confidentiality and data security while assisting users. Requirements 2+ years of Technical Support, Help Desk, or Customer Support experience. Bachelors degree in Computer science or related field Strong troubleshooting and problem-solving skills. Experience with ticketing systems (Zendesk, Freshdesk, Jira, Intercom, or similar). Basic understanding of web applications, browsers, and SaaS platforms. Excellent written and spoken English. Ability to explain technical concepts to non-technical users. Strong organizational and time management skills. Comfortable working independently in a fast-paced startup environment. < Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google Continue with Linkedin Or continue with Forgot Password? Keep me logged in Log in Don't have an account? Sign Up to Apply Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Activate Notifications Stay productive - get the latest updates on Jobs & News Activate Deactivate Notifications Stop receiving the latest updates on Jobs & News Deactivate This action will pause all job alerts. Are you sure? Cancel Proceed Similar jobs Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago View More Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox. v2.homepage.newsletter_signup.choose_type Jobseeker Employer Email address * We care about the protection of your data. Read our Notify Me We care about the protection of your data. Read our privacy policy .