Data Analyst, Customer Support
AI summary
Bolt is hiring a Customer Support Data Analyst in Accra & Tema Region, Ghana. You will build and maintain CS dashboards, monitor data quality, and turn support data into actionable insights for leadership. The role requires strong SQL skills, experience with data visualisation tools such as Looker or Tableau, and the ability to work with senior stakeholders.
- Full-time role based in Accra & Tema Region, Ghana
- Focus on Customer Support analytics, dashboards and reporting
- Strong SQL required; Looker, Python, R or dbt are advantageous
- Hybrid working model with at least 12 monthly in-office days
- Competitive salary, stock options and wellness perks
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in driver, factory, motoristaThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Data Analyst, Customer Support evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Jobberman Ghana and the role in Not specified.
- Add concrete examples related to driver, factory, motorista, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobberman Ghana
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Data Analyst, Customer Support role in driver, factory?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Jobberman Ghana before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Location: Ghana Job descriptions &
B Data Analyst, Customer Support Bolt Software & Data Yesterday New Accra & Tema Region Full Time Confidential Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant
Requirements
About Bolt Bolt is shaping a future where cities are built for people, not cars. What started as an ambitious project of a 19-year-old in 2013 has grown into a global mobility platform used by more than 200 million customers and 4.5 million driver and courier partners across 50 countries. From ride-hailing and food delivery to scooters, e-bikes, and car-sharing, Bolt helps people move through cities every day. Small, autonomous teams drive this work, combining the speed and ownership of a startup with the scale of a global technology company backed by more than €1bn in funding. And we're just getting started. Why join Bolt? Build the future of mobility and help transform how people live and move in cities. Tackle challenges at scale that span technology, operations, regulation, and growth. Take real ownership early. Small, lean teams mean your decisions matter from day one, and you'll learn fast alongside some of the best people in the industry. Join one of Europe's leading technology companies, backed by world-class investors including Sequoia. About The Role As a CS Data Analyst, you’ll transform CS data into insights that power smarter decisions, real-world impact, and make our Customer Support stronger. This role is all about turning numbers into action - automating data flows, uncovering trends, and helping our teams make data-driven decisions faster and better. You’ll collaborate across departments to build insightful dashboards, and ensure everything runs seamlessly behind the scenes. In this fast-paced environment, you’ll be the go-to expert for clean, accurate data and clear, actionable insights -driving change and making a difference. Main Tasks And
Responsibilities
Build and maintain Customer Support dashboards and reports. Review performance data, identify issues and trends, and provide clear insights to leadership. Monitor data quality across pipelines, dashboards, and source systems, and resolve reporting issues. Develop and maintain Looker models, dashboards, and PDTs, while improving usability and automation. Work with Operations and Engineering teams on data integration, reporting requirements, governance, and compliance requests. Provide historical analysis to support forecasting, capacity planning, and peak-season preparation. About You Practical
Experience
in data analytics, ideally with Customer Support, operations, or customer-related data. Strong SQL skills;
with Python, R, or another programming language is considered a plus.
with Looker, Tableau, Power BI, or a similar data visualisation tool. Ability to work with senior stakeholders and prepare clear reports and insights for leadership.
with dbt or similar data modelling tools is considered a plus. Understanding of key data platform concepts, including data warehouses, pipelines, data models, and data quality. Why you’ll love it here Accelerate your professional growth with unique career opportunities. Enjoy a rewarding salary and stock options, knowing that as Bolt succeeds, so do you. Take care of your physical and mental health with our wellness perks. Celebrate 5 years at Bolt with a 1-month paid sabbatical to recharge. Connect with colleagues at annual company events and smaller team gatherings. Balance flexibility and in-person collaboration with our hybrid model, including at least 12 monthly in-office days. Some perks may differ depending on your location and role. At Bolt, using AI daily is a baseline expectation for everyone. If there’s a faster, smarter way to do your work, we expect you to find it. You’re still responsible for the output, so the standard stays high when using AI tools.
is great, but what we really look for is drive, intelligence, and integrity. So even if you don’t tick every box, please consider applying! Everyone is welcome Bolt is an equal opportunity employer. We are committed to building a diverse and inclusive workplace where all qualified applicants are considered for employment without regard to race, colour, nationality, religion, gender or gender identity, sexual orientation, age, or disability. We welcome applications from all backgrounds and are happy to make reasonable accommodations throughout our hiring process. If you require any adjustments, please let us know. < Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job