Duty Supervisor
AI summary
Etihad Airways is hiring a Duty Supervisor in Accra, Greater Accra, to plan, direct, and supervise airport operations on a shift basis. The role focuses on safety, security, on-time performance, customer service, and team management. Candidates need supervisory experience in a pressured, multicultural environment and ideally 5–7 years in service, hospitality, airline, or retail industries.
- Supervise airport operations and team performance on shift basis
- Focus on safety, security, on-time performance, and customer service
- Requires 5–7 years’ experience in service, hospitality, airline, or retail
- Supervisory experience in a pressured, multicultural environment needed
- Apply via Etihad Airways’ official SmartRecruiters career page
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Negotiable. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, security, retailThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AccraThe vacancy is associated with this location.
- UnclearComfort with the Full time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Duty Supervisor evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Etihad Airways and the role in Accra.
- Add concrete examples related to sales, security, retail, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobHub Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- JobHub Ghana
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Duty Supervisor role in sales, security?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Accra under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Etihad Airways before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
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Original source description
Negotiable
Vacancies
1
Open
Job Type
Full-time
Accra, Greater Accra
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Job Description
Job Description
As a Duty Supervisor, you will plan, direct, and supervise the airport operation, overseeing team and service provider performance. You will ensure financial, customer service, quality, safety, and security objectives are delivered in accordance with all applicable safety, security, regulatory and company
Requirements
- and standards, and supervise all elements of operations while on duty.
- Accountabilities
- Oversee all passenger and aircraft handling operations on a shift basis, ensuring adherence to all arrival/departure checklists, brand requirements, company policy/procedures and regulatory requirements.
- Responsible for the effective management of safety and security outcomes on a shift basis through hazard identification, safety and compliance monitoring and reporting.
- Ensure all flight editing and special guest
- are met, including assessment, planning and coordination of VIP/MAAS, PRM and special category guests.
- Effectively liaise with Guest Control, Network Control and SOC to manage operational disruption recovery and reduce impact to guest service and operational integrity.
- Deliver, maintain, and rehearse station emergency response plan, disruption planning, diversion/delay handling and business continuity plans.
- Responsible for on-time performance on a shift basis including coordination, mitigation, accurate reporting, and follow-up of delays.
- Coordinate airport ancillary sales promotion and monitor process compliance and adherence to associated targets.
- Responsible for promotion, delivery, monitoring and reporting on customer service-related standards, including performance against associated KPIs.
- Ensure adherence to local authority requirements, including arrival/departure documentation and reporting.
- Make day-to-day operational decisions to manage and mitigate operational safety and security-related risks on a shift basis at station level.
- Identify and report safety and security-related occurrences and hazards in accordance with company procedures and local regulation.
- Qualifications
- Degree level
Education
- desirable (A-level or baccalaureate equivalent) or relevant industry experience, with demonstrable frontline service delivery and communication skills.
- Previous exposure to a highly pressured and multicultural environment in a supervisory role within a shift environment required.
- Minimum 5-7 years'
Experience
- within service, hospitality, airline, or retail industry, with relevant knowledge of aviation, travel industry and/or airport policies.
- Mature personality with outstanding communication skills, supervisory skills, and passion to deliver service.
- Ability to balance guest-centric focus and corporate interest while maintaining the highest safety and security standards.
- How to Apply
- Apply through Etihad Airways' official SmartRecruiters career page.
- Skills
- Operational Management
- Team Management
- Customer Service
- Aviation Safety Management System
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- Job Overview
- Negotiable
- Vacancies
- 1
- Open
- Job Type
- Full-time
- Accra, Greater Accra
- Apply on Company Site
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- About the Employer
- Etihad Airways
- Aviation
- View Company Profile
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