Job Vacancy For Help Desk Officer RoyalFair Industries Accra
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Job posting for Help Desk Officer at RoyalFair Industries in Accra, Ghana. Duties include handling customer inquiries and complaints via phone or in person. Qualifications: HND minimum, 2-3 years professional experience, strong communication and problem-solving skills. Apply via email with subject line. Closing date: 28 June 2026.
- Confer with customers by telephone or in person to provide information and resolve complaints.
- Requires HND minimum and 2-3 years professional experience.
- Apply via email to royalfairindustries@gmail.com with the position as subject.
Description
JOB DESCRIPTION •Confer with customers by telephone or in person to provide information about products or services, or obtain details of complaints. •Keep records of customer interactions or transactions, recording details of enquiries, complaints, or comments, as well as actions taken. •Check to ensure that appropriate changes were made to resolve customers' problems. •Determine charges for services requested, collect deposits or payments, or arrange for billing. •Refer unresolved customer grievances to designated departments for further investigation. •Contact customers to respond to enquiries Skills and Qualifications •Strong verbal and written communication •Active listening and empathy •Problem solving skills and critical thinking •Conflict resolution and de - escalation •Time Management and multitasking •Attention to detail and accuracy •Basic computer skills and CRM proficiency •HND minimum •2 - 3 years professional experience Location: Accra How To Apply For The Job All C.V. ‘s should be sent via: royalfairindustries@gmail.com indicating the position as the subject of the e - mail Closing Date: 28 June, 2026