Education Counsellor (UK & Ireland)

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Education

• Counsellor (uk & Ireland)
• IDP
• Ltd
• Research, Teaching & Training
• Today
• Accra & Tema Region
• Full Time
• Confidential
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• Limited
• About IDP
• IDP is the global leader in international
• services, delivering global success to students, test takers and our partners, through trusted human relationships, digital technology and customer research. An Australian-listed company, we operate in more than 50 countries around the world.
• Our team is comprised of over 7,000 people of various nationalities, ages and cultural backgrounds. Proudly customer-first, our expert people are powered by global technology. Together, we offer unmatched services, helping local dreams become realities, all over the world.
• Learn more at www.careers.idp.com
• Role purpose
• The
• Counsellor will provide excellent counselling services to guide international students to find the institution that best meets their learning and career aspirations. This includes providing students with the right information and advice on study opportunities and the local
• system, culture, and geographic region, assisting with application documentation, facilitating enrolments, and promoting IDP products and services.The ideal candidate should have hands-on knowledge of Higher
• Admission counselling and the immigration process for the UK and Ireland destinations.
• This position is located in
• Osu, Ghana
• .
• Counsellor will be responsible for a broad range of activities aimed at delivering superior counselling and client service, nurturing business growth, and maintaining productive institutional partnerships:
• Student Counselling
• Counsel prospective students to identify appropriate study options including suitable courses and institutions.
• Schedule and conduct phone discussions and office meetings to accurately convey course/program information whilst ensuring that each students’ needs are being met.
• Assist students in determining an appropriate shortlist of applications to submit, thereby ensuring effective use of counselling time.
• Support the student through the admissions, visa and pre departure processes.
• Develop and maintain strong relationship with students and their families to ensure that IDP is regarded as a highly professional and trusted service provider.
• Maintain the highest level of integrity and ethics in every interaction with students and their families, clients, and colleagues.
• Delivering Results
• Deliver consistently outstanding service to ensure a high number of students are converted to the next stage of the student pipeline, ultimately submitting applications to
• institutions, and accepting the resulting offers.
• Identify opportunities to generate leads and effectively leverage these opportunities. e.g., determine the prospective schools, universities, companies, and scholarship bodies where new leads can be derived and established effective relationships with them.
• CRM system is used to support the end-to-end counselling process including the capture and follow up of all leads and opportunities to close sales.
• Business Development
• Maintain regular contact and activities with key accounts (schools, scholarship bodies).
• Customer Service Act with the highest level of accountability with students, clients, and colleagues.
• Respond to face-to-face enquiries, and enquiries via phone and email in a timely manner, with accurate and relevant information.
• Process and submit applications to institution, obtain offers and facilitate enrolments in a timely manner.
• Build effective relationships with
• institution staff to support timely application processing.
• Assist students with on-arrival issues or and refer to appropriate agencies where necessary.
• Build strong relationships with network counsellors to enable ongoing support of students onshore.
• Client Relationships
• Attend client briefings, workshops and visit to institutions to support the development of knowledge of institutions and establish relationships with key contacts.
• Work with Office Manager and institution representatives in order to develop strategies and effectively promote institutions.
• Act with integrity and professionalism in all interactions with client representatives
• The role demands a combination of strong interpersonal skills, meticulous organisation, and a continuous commitment to achieving results that align with both student welfare and organisational objectives.
• Required
• sector and placement of students into VET and universities, including immigration
• Counsellor or similar role.
• Outstanding stakeholder management and communication skills, including fluency in English, both verbal and written.

Experience

• Level:
• Entry level
• Length:
• 2 years
• Language Requirement:
• English
• Working Hours:
• Full Time - 8 to 5
• Applicant
• Location:
• Ghana
• Job descriptions &
• Bachelor’s or master’s Degree from a Reputable University.
• 2 - 4 years'
• in study abroad programs focusing on UK & Ireland Destinations
• in a sales or customer service driven environment, including achieving individual and team-based targets.
• Good understanding of the
• working as an
• in a sales or customer service driven environment, including achieving individual and team-based targets.
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Requirements

• IDP
• and processes.
• Relevant tertiary qualifications and/or prior

Key Accountabilities

The