Export Customer Service Supervisor
AI summary
TWYFORD INTERNATIONAL (Ghana) is hiring an Export Customer Service Supervisor based in Weija-Gbawe, Accra. The role manages export customer service for European and US markets, coordinates with Chinese agents, handles export documentation and logistics, and mentors junior staff. Candidates should have a Master’s degree, at least 3 years of export/logistics experience, and fluency in English and Mandarin.
- Supervisor role focused on European and US export markets
- Requires English and Mandarin fluency
- Based in Weija-Gbawe, Accra
- Apply by email with CV before 09 July 2026
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Confidential. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AccraThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Export Customer Service Supervisor evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to TWYFORD INTERNATIONAL (Ghana) and the role in Accra.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Ghana
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Export Customer Service Supervisor role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Accra under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research TWYFORD INTERNATIONAL (Ghana) before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- T
- Export Customer Service Supervisor
- TWYFORD INTERNATIONAL (Ghana)
- Today
- New
- Accra & Tema Region
- Full Time
- Confidential
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Experience
- Level:
- Entry level
- Length:
- No Experience/Less than 1 year
- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Ghana
- Job descriptions &
- Master’s degree in International Business, Logistics, Supply Chain Management, or related field.
- Minimum of 3 years’
- in export customer service, logistics, or international trade.
- Fluency in both Chinese (Mandarin) and English (written and spoken) is required.
- Strong knowledge of export documentation, INCOTERMS, and international shipping regulations.
- Excellent organizational, problem-solving, and multitasking abilities.
- Strong interpersonal and cross-cultural communication skills with the ability to collaborate across diverse markets.
- Proficiency in MS Office Suite (Excel, Word, PowerPoint); ERP/CRM systems knowledge is an advantage.
- High attention to detail, accuracy, and commitment to meeting deadlines.
- Leadership qualities with the ability to supervise, coach, and inspire a team.
- What We Offer
- Competitive salary and benefits.
- Opportunity to shape market strategies in a growing region.
- A collaborative and inclusive work environment.
- The chance to work with a leading company driving industrial growth in Ghana.
- Location:
- Weija-Gbawe, Accra
- How To Apply For The Job
- Interested candidates should send their CV to:
- keda-gh-hrrecruitment@twyfordtile.com
- with the subject line "Export Customer Service Supervisor.”
- Closing Date:
- 09 July, 2026
- At Keda Ghana Ceramics Company Limited, we are committed to creating an inclusive workplace while prioritizing roles that align with our operational needs.
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Requirements
Job Summary
We are looking for an Export Customer Service Supervisor to manage customer service operations for the European and US markets. The role involves coordinating with Chinese agents, ensuring accurate export documentation and logistics, and resolving service issues promptly. The Supervisor will act as the main link between international customers and internal teams, while also mentoring junior staff and supporting the Market Manager in achieving export service goals.
Key
Responsibilities
- Oversee and manage all export customer service operations for assigned European and US markets.
- Act as the primary liaison between international customers and Chinese agents to ensure seamless communication and service delivery.
- Coordinate export documentation, compliance, and logistics to guarantee timely and accurate order fulfillment.
- Monitor and track shipments, resolving any issues or delays proactively.
- Maintain strong customer relationships by addressing inquiries, complaints, and feedback promptly and professionally.
- Prepare and analyze export sales reports, providing insights for business decisions and process improvements.
- Support the Market Manager in implementing customer service strategies that align with overall export goals.
- Train, mentor, and supervise junior customer service team members to ensure consistent service excellence.
- Qualification Required &