Fleet Dispatcher & Scout
AI summary
Urban Cars operates 76 Toyota Vitz taxis in Accra, partnered with Yango, hiring for two critical roles: a Scout (Hiring & Training Manager) to recruit and train drivers, and a Dispatcher to monitor GPS and assign trips. Both roles require knowledge of Accra/Tema roads, English, and relevant experience.
- Scout role involves recruitment, onboarding, training, and driver retention.
- Dispatcher role monitors 76 Vitz units via GPS and assigns trips.
- Requires valid driver's license for Scout role.
- Full-time position with working hours 8 to 5.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in driver, call_center, part_timeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AccraThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyLicence, permit or professional registration
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Fleet Dispatcher & Scout evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Jobberman Ghana and the role in Accra.
- Add concrete examples related to driver, call_center, part_time, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobberman Ghana
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Fleet Dispatcher & Scout role in driver, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Accra under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Jobberman Ghana before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Location: Ghana Job descriptions &
Find a Job + + + + Search U Fleet Dispatcher & Scout Urban Cars ADL 1 week ago New Accra & Tema Region Full Time Confidential Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Language Requirement: English Working Hours: Full Time - 8 to 5 Applicant
Requirements
About Urban Cars We operate 76 Toyota Vitz taxis across Accra, partnered with Yango and other ride-hailing platforms. We are hiring for two critical roles in our operations team. Read both and apply for the one that fits you. POSITION A: HIRING & TRAINING MANAGER (SCOUT) – FIELD ROLE You will recruit, onboard, train, and retain drivers for our fleet. Key
Recruitment, HR, fleet, or former driver/mate
Strong multitasking: manage 5+ calls while monitoring GPS and typing. Excellent knowledge of Accra's road network (main roads, shortcuts, peak-hour patterns). Comfortable with dispatch software, GPS tools, Excel, and Google Sheets. Calm under pressure. Fluent English and Pidgin (Twi/Ga a plus). Previous dispatch, call center, ride-hailing, or logistics
(Both Roles) Know Accra/Tema roads, shortcuts, and peak-hour traffic. Speak English + Pidgin (Twi/Ga a plus). Tech-savvy (GPS, Excel/Sheets, Opteum for Scouts). Honest, reliable, and pressure-resistant. Available for on-site work in Accra with flexible shifts. < Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job Log in to apply now Continue with Google Continue with Linkedin Or continue with Forgot Password? Keep me logged in Log in Don't have an account? Sign Up to Apply Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS Activate Notifications Stay productive - get the latest updates on Jobs & News Activate Deactivate Notifications Stop receiving the latest updates on Jobs & News Deactivate This action will pause all job alerts. Are you sure? Cancel Proceed Similar jobs Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago Lorem ipsum dolor sit amet consectetur adipiscing elit Lorem ipsum Lorem ipsum dolor (Location) Lorem ipsum Confidential 3 years ago View More Stay Updated Join our newsletter and get the latest job listings and career insights delivered straight to your inbox. v2.homepage.newsletter_signup.choose_type Jobseeker Employer Email address * We care about the protection of your data. Read our Notify Me We care about the protection of your data. Read our privacy policy .
Responsibilities
Recruitment: Find new drivers via job sites, social media, WhatsApp, lorry parks, and fuel stations. Conduct phone screenings, explain working conditions, and secure office visits. Candidate Pipeline: Build and maintain a reserve of at least 50 qualified drivers ready to sign a lease agreement at any time. Registration & Onboarding: Verify documents (DVLA license, insurance, Voter ID). Check open databases. Draft and sign lease agreements. Enter driver and vehicle data into Opteum/Optic system. Training: Train every new driver on the Yango driver app (accepting trips, peak hours, hotspots, earnings maximization). Instruct on safe driving, vehicle maintenance, and interaction with government officials. Retention: Support every new driver daily for their first 14 days—monitor performance, answer questions, prevent early quitting. Driver Satisfaction: Conduct daily surveys among active drivers. Collect feedback and communicate concerns to the Supervisor. Field Inspections: Periodically check driving skills and vehicle condition (AC, tires, cleanliness). Daily Reporting (to Supervisor): Active ads posted, responses received, drivers trained, drivers registered, drivers who left (with reasons), current candidate reserve, new drivers who actually started working. Authority Require information from drivers. Give mandatory instructions to drivers, mechanics, and dispatchers. Propose vehicle lock to manager. Receive travel expense compensation. Performance Criteria (Ineffective if) No steady stream of new drivers. No reserve of 50 candidates. Shifts skipped due to driver shortages. High number of drivers quit within first 14 days. Daily reports not submitted.
Monitor all 76 Vitz units using dispatch software and GPS. Assign nearest available vehicle to incoming trips. Track trip progress, respond to delays, and reroute cars around traffic hotspots (Circle, Spintex, Madina, Airport, Tema Motorway). Communicate with drivers (radio/phone) and passengers (calls). Handle customer inquiries: delays, lost items, pricing disputes. Escalate serious issues. Maintain accurate logs: trip assignments, fuel usage, vehicle availability, driver performance. Use Excel/Google Sheets for reporting. Provide end-of-shift operational summaries. Authority Require information from drivers and staff. Give mandatory instructions to drivers and mechanics.
Experience
(GPRTU background a plus). Deep knowledge of Accra/Tema roads and driver culture. Fluent Pidgin English (Twi/Ga a major plus). Comfortable with Opteum/Optic, Excel/Google Sheets, and Yango app. Valid driver's license and ability to move across Accra independently. POSITION B: DISPATCHER – CONTROL ROOM ROLE You are the nerve center of our 76 Vitz fleet—monitoring GPS, assigning trips, and ensuring smooth operations. Key
highly desirable. Flexibility for rotating shifts (early, late, weekends, holidays). High school diploma minimum (logistics/operations training a plus). COMMON