Front Office Manager
AI summary
Front Office Manager position at Oak Plaza Suites Kumasi, a premium hotel in Ghana. Requires 4 years experience and mid-level expertise. Contract role with working hours 8 to 5. Responsible for front office operations, guest satisfaction, and team leadership.
- Location: Kumasi, Ashanti Region, Ghana
- Contract role with 8 to 5 working hours
- Minimum 4 years experience required
- English language requirement
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required4+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, security, hospitalityThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in KumasiThe vacancy is associated with this location.
- UnclearComfort with the Contract contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Front Office Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Jobberman Ghana and the role in Kumasi.
- Add concrete examples related to sales, security, hospitality, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobberman Ghana
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Front Office Manager role in sales, security?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Kumasi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Jobberman Ghana before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
O Front Office Manager Oak Plaza Hotels & Suites 3 weeks ago New Kumasi & Ashanti Region Contract Confidential Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS
Experience
Location: Ghana Job descriptions &
Level: Mid level
Length: 4 years Language Requirement: English Working Hours: Contract - 8 to 5 Applicant
while maintaining operational efficiency, revenue growth, and adherence to hotel policies and brand standards. The Front Office Manager will oversee staff performance, guest satisfaction, room inventory control, revenue opportunities, and service quality while working closely with Housekeeping, Sales & Marketing, Security, Finance, and Food & Beverage departments. Core
& Service Excellence The Front Office Manager will ensure that every guest interaction reflects professionalism, efficiency, and hospitality excellence. Oversee all guest arrivals, departures, VIP movements, and special requests. Ensure prompt and effective resolution of guest complaints and service recovery situations. Monitor guest satisfaction feedback and implement service improvement initiatives. Establish a culture of personalized guest engagement and memorable service delivery. 2. Front Office Operations Management The Front Office Manager will ensure smooth day-to-day operations and compliance with established hotel procedures. Supervise Reception, Guest Services, Reservations, and Night Audit teams. Develop and enforce Front Office Standard Operating Procedures (SOPs). Ensure efficient room allocation and inventory management. Maintain accurate occupancy records and operational reports. 3. Team Leadership, Recruitment & Training The Front Office Manager will create a high-performing and guest-focused team. Recruit, onboard, train, and develop Front Office personnel. Conduct regular performance reviews and coaching sessions. Create succession plans for key front office positions. Foster teamwork, accountability, and a service-oriented culture. 4. Revenue Optimization & Reservations Management The Front Office Manager will support the hotel's revenue goals through effective room inventory control and upselling initiatives. Monitor room occupancy, booking pace, and daily revenue performance. Maximize room sales through upselling and cross-selling opportunities. Collaborate with the Revenue and Sales teams on forecasting and availability strategies. Ensure reservation accuracy and effective management of overbooking situations. 5. Technology & Systems Management The Front Office Manager will ensure optimal utilization of hospitality technology systems. Manage the effective use of the Property Management System (PMS). Ensure all Front Office employees are proficient in operational systems. Monitor data integrity, guest profiles, and reservation management processes. Support technology-driven guest service enhancements. 6. Financial Control & Cash Management The Front Office Manager will maintain strong financial controls within the department. Monitor daily cash handling, billing accuracy, and credit procedures. Ensure proper reconciliation of guest accounts and revenue postings. Minimize revenue leakage and billing discrepancies. Review night audit reports and investigate variances. 7. Interdepartmental Coordination The Front Office Manager will facilitate seamless communication across departments. Coordinate closely with Housekeeping to ensure room readiness. Collaborate with Maintenance to resolve guest-related technical issues. Work alongside Sales & Marketing on group arrivals and VIP reservations. Partner with Security to ensure guest safety and emergency preparedness. 8. Quality Assurance & Brand Standards The Front Office Manager will ensure all guest service standards are consistently maintained. Conduct daily operational inspections and service quality reviews. Monitor compliance with hotel standards and grooming requirements. Implement corrective actions following guest feedback and audits. Maintain a highly professional front desk environment. 9. Health, Safety & Security Compliance The Front Office Manager will support a safe and secure working environment. Ensure compliance with hotel safety and security procedures. Lead emergency response coordination from the Front Office. Maintain guest confidentiality and data protection compliance. Conduct periodic staff awareness sessions on safety procedures. 10. Reporting & Business Performance Analysis The Front Office Manager will provide operational insights to support decision-making. Prepare daily, weekly, and monthly operational reports. Monitor occupancy trends, guest feedback, and departmental KPIs. Identify opportunities for process improvements and operational efficiencies. Present performance updates and recommendations to management. Qualifications &
Minimum of 4–6 years of Front Office
within the hospitality industry. At least 2 years in a supervisory or management role.
with hotel PMS systems such as Opera, IDS, Protel, or equivalent. Strong understanding of hospitality revenue management principles. Core Competencies Leadership and team development. Guest relations and service recovery. Revenue optimization. Attention to detail. Problem-solving and decision-making. Communication and interpersonal skills. Financial awareness and reporting. Technology and systems proficiency. < Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job
Requirements
Job Title: Front Office Manager
Location: Oak Plaza Suites Kumasi, Kumasi, Ghana Department: Front Office Reports To: General Manager Occupational Category: Department Head – Rooms Division About Oak Plaza Suites Kumasi Oak Plaza Suites Kumasi is a premium hospitality destination known for delivering exceptional guest experiences through personalized service, comfortable accommodations, and authentic Ghanaian hospitality. Strategically located in the heart of Kumasi, the hotel caters to corporate travelers, government delegations, tourists, and local guests seeking quality accommodation and world-class service. The Front Office serves as the heart of the guest experience, acting as the primary touchpoint from arrival to departure. The Front Office Manager is responsible for ensuring efficient operations, exceptional customer service delivery, revenue optimization, and seamless coordination between guest-facing departments. Position Overview The Front Office Manager is responsible for leading and managing all front office operations, including Reception, Guest Relations, Reservations, Concierge Services, and Night Audit functions. The role ensures that all guests receive a warm welcome, efficient service, and a memorable stay
Job Description & Key Performance Indicators
Responsibilities
& Execution Areas 1. Guest
Education
Bachelor's Degree or Higher National Diploma in Hospitality Management, Tourism Management, Business Administration, or a related field.