Front Office Manager
AI summary
Kempinski Hotels in Accra is hiring a Front Office Manager to oversee reception, concierge, PABX, and business center operations. Requires a Bachelor's degree in Hospitality Management and three years of experience in a luxury hotel. Contract role with working hours from 8 AM to 5 PM.
- Based in Accra, Ghana.
- Contract position with 8-to-5 working hours.
- Requires 3 years experience as Front Office Manager in a 5-star luxury hotel.
- Knowledge of Opera Cloud and reservation systems required.
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in hospitality, internship, no_experienceThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AccraThe vacancy is associated with this location.
- UnclearComfort with the Contract contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Front Office Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Jobberman Ghana and the role in Accra.
- Add concrete examples related to hospitality, internship, no_experience, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobberman Ghana
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Front Office Manager role in hospitality, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Accra under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Jobberman Ghana before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
K Front Office Manager Kempinski Hotels 1 week ago New Accra & Tema Region Contract Confidential Share link Share on WhatsApp Share on LinkedIn Share on Facebook Share on Twitter Share via SMS
Experience
Location: Ghana Job descriptions &
Level: Entry level
Length: No Experience/Less than 1 year Language Requirement: English Working Hours: Contract - 8 to 5 Applicant
as Front Office Manager in a brand international 5* luxury hotel Additional language - beneficial Ability to motivate, guide and empower team members. Must have planning, organisational and analytical skills Excellent communication and interpersonal skills Excellent knowledge of Microsoft Office applications Excellent knowledge of Opera Cloud and Reservation systems. Problem-solving and conflict resolution skills. Ability to multitask, work under pressure and attention to details. Excellent knowledge of hotel operations and services. Financial management, budgeting and reporting skills. Must have the flexibility to work in various shifts, including weekends and holidays. To fill this position the candidate must identify with the Kempinski core values, in addition they should be especially: People Oriented Passionate for European luxury Entrepreneurial Straightforward Excellent communication and interpersonal skills with superb presentation and grooming Strong management skills and ability to inspire those in others Analytical and problem solving skills < Log In and Apply Important safety tips Do not make any payment without confirming with the Jobberman Customer Support Team. If you think this advert is not genuine, please report it via the Report Job link below. Report Job
Requirements
Location: Ghana - Accra Description Responsible for the operations of the Reception, Concierge, PABX, Business Center ensuring the highest standards of service in accordance with the operating procedures and Kempinski standards. Key
Department: Rooms Division, Front Office & Guest Services
Responsibilities
Involvement in budget preparations and responsible for profit & loss. Maximise hotel revenue by controlling room inventory, group blocking, packages, up- selling, adhering to late charge and double occupancy policies to maximize REVPAR. Prepare the annual budget and manning guide and manage the Front Office Department within budgetary guidelines. Control the duty roster for sub departments guaranteeing quality as well as considering the highest personnel cost efficiency. Oversee all labour cost controls within budget limits and occupancy variances to maximize productivity. Conduct interviews with future employees. Identify training needs, develop and manage performance. Approve training plan of all Front Office sub-departments and follow-up to ensure compliance and efficiency of training activities. Manage all operational tasks as well as their respective delegation and follow-up. Carry out disciplinary actions in line with company procedures. Re-evaluate work flows to improve and optimise organisation. Implement and evaluate procedures and policies. Ensure clear communication within departments. Verify that all information requested by the local police authorities are adhered to and prepared accurately. Organise regular departmental meetings. Detailed hotel product knowledge, up-to-date with VIP arrivals & events within the hotel and the destination. Conduct daily walk throughs to ensure quality standards. Maintain high visibility with guests and employees, handle customers’ complaints and take corrective action. Set short term and long term measurable objectives to continually improve service levels. Responsible for maintaining 85% scoring for LQA inspections. Greet VIP guests and escort them to their room. Farewell of VIP guests upon departure. Manager on Duty weekdays and weekends. Rooms Division responsibility in their absence. Pre-Opening tasks and
where applicable. Skills, Knowledge & Expertise Bachelor Degree in Hospitality Management or a related field Three (3) years relevant