Head Of Operations
AI summary
Fido is hiring a Head of Operations to own and improve core operational functions including business operations, IT/systems, and back office. The role involves setting the target operating model, driving automation and AI initiatives, and scaling proven processes across markets. Based in the Accra & Tema Region, this is a senior full-time position requiring 8+ years of operations experience.
- Senior leadership role owning Fido's end-to-end operations function
- Focus on automation, AI, and process optimisation across the business
- Based in Accra & Tema Region, Ghana; full-time position
- Requires 8+ years of operations experience, including 3+ years leading teams
- Involves budget ownership and measurable efficiency targets
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Confidential. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required8+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in security, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AccraThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Head Of Operations evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Fido and the role in Accra.
- Add concrete examples related to security, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Ghana
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Head Of Operations role in security, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Accra under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Fido before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- F
- Head Of Operations
- Fido
- Yesterday
- New
- Accra & Tema Region
- Full Time
- Confidential
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Experience
Level:
Senior level
Length:
8 years
Language Requirement:
English
Working Hours:
Full Time - 8 to 5
Applicant
Location:
Ghana
Job descriptions &
financial services. Our goal is to make finance simple, smart and accessible, giving everyone the confidence to take charge of their financial story.
Joining Fido is an opportunity to drive real impact, solve meaningful problems and contribute to building a future where millions have the tools to create, grow and thrive.
Job Summary
As Head of Operations, you own the efficient running of Fido; you define the target operating model for how the organisation should function and direct our automation and AI-build teams to implement it. You lead the Operations function directly (Business Operations, Business & Systems / IT, and Back Office) and work across the whole organisation to design technology-enabled processes with function owners wherever efficiency can be unlocked.
Key
collaborating across markets in fintech, telecommunications, digital services, or tech-led organizations is a plus.
What We Offer:
Exciting opportunity to be part of a fast-growing fintech company reshaping financial access in Africa.
Competitive compensation and comprehensive
Requirements
- Who we are
- At Fido, we are building the future of finance in Africa, powered by advanced technology, data driven decision making and bold thinking.
- Through AI, Cutting-edge data science and automation, we're redefining how people access and
Responsibilities
- Own and continuously improve Fido's core operational functions: business operations analysis, IT support and systems administration, and the Back Office Function.
- Set the target operating model for an efficient organisation; translate it into automation and AI initiatives, then direct the automation team and AI builders to deliver them.
- Partner with function owners across other teams to find slow, manual, or error-prone workflows, and build automations that make their work faster and more accurate; stay close to the work to spot friction and iterate quickly.
- Serve as the operational efficiency engine for the wider group; package the optimisations and automations proven in Ghana into repeatable playbooks, and work with the operational leads in each market to adapt and roll them out.
- Ensure operations meet information security, business continuity, data protection, and other regulatory requirements; embed audit-ready controls and documentation into operational workflows in partnership with Compliance, Risk, and Internal Audit.
- Manage technical service providers and vendors, including performance, contracts, redundancy and failover planning.
- Oversee operational readiness for product launches and provide input into product design.
- Own the Operations budget and deliver measurable efficiency gains against it.
- Build a high-performing operations team; coach team members and stay engaged in delivery.
- Who you are:
- Operational domain expert with a clear vision for how an efficient organisation should run; grounded in process optimisation, systems and IT management, and digital transformation, and able to set the operating model and direct automation and AI-build teams to implement it.
- Experienced operator, with 8+ years in operations, including 3+ years leading teams in a fast-paced, high-growth environment.
- Systems thinker with a strong sense of ownership; translates data and insight into operating decisions, with a track record of cost reduction or process improvement delivered through automation, from concept to scaled delivery.
- Fluent enough in automation, integrations, and data to scope and direct technical build work, even where you are not writing the code yourself.
- Skilled at co-designing technology-enabled processes with owners across the organisation.
- Experienced managing technical vendors and services, including contracts, performance, budget ownership, and compliance.
- Able to design and build operational processes and controls that scale efficiently as volume grows.
- Close to the work, hands-on, and quick to solve problems.
- Familiarity with AI and automation tooling, including low-code platforms is a plus.
Benefits
- package.
- Exposure to innovative tools and cutting-edge technology.
- Collaborative and creative work environment.
- Real opportunities for career growth and professional development.
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