ICT Assistant Intern
AI summary
UNDP Ghana is hiring an ICT Assistant Intern to provide first-level user support, maintain ICT inventory records, and support digital tools across the office. The role involves service desk support, asset management, and assisting with cybersecurity awareness and documentation. This is a suitable opportunity for recent graduates in IT or related fields.
- Internship with UNDP Ghana supporting ICT service desk and end-user support
- Involves ICT inventory management, asset tagging, and digital systems support
- Open to final-year bachelor's students, master's students, or recent graduates
- Requires IT skills in Microsoft Office, hardware, and Microsoft 365 tools
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AI salary guide
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- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Internship contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
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- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
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- Place your strongest ICT Assistant Intern evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to UNDP Ghana and the role in Not specified.
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Interview preparation
- What experience makes you a strong fit for this ICT Assistant Intern role in security, internship?
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Original source description
Background
UNDP works in about 170 countries and territories, helping to achieve the eradication of poverty, and the reduction of inequalities and exclusion. We help countries to develop policies, leadership skills, partnering abilities, institutional capabilities and build resilience to sustain development results.
UNDP is working to strengthen new frameworks for development, disaster risk reduction and climate change. We support countries' efforts to achieve the new Sustainable Development Goals, which will guide global development priorities through 2030. The key 2030 Agenda principle of leaving no one behind and stamping out inequality is at the core of everything we do.
UNDP focuses on helping countries build and share solutions in three main areas:
Sustainable development
Democratic governance and peacebuilding
Climate and disaster resilience
In all our activities, we encourage the protection of human rights and the empowerment of women, minorities and the poorest and most vulnerable.
Job Purpose
And Organizational Context
The ICT Unit of the UNDP Ghana Country Office provides technology, connectivity, digital collaboration and end-user support services that enable effective programme delivery and business operations. The unit supports computers, printers, mobile devices, network connectivity, Microsoft 365 collaboration tools, conferencing facilities, ICT asset management, cybersecurity awareness and routine troubleshooting for staff and project personnel. The ICT Assistant Intern will support the unit in strengthening first-level user support, maintaining accurate ICT inventory records, assisting with the implementation of the Inventory Management System, preparing documentation, and supporting secure and efficient use of digital tools across the office.
Duties And
Responsibilities
Under the direct supervision of the ICT Associate, and under the overall guidance of the Operations Manager, the intern will support the following areas:
ICT Service Desk and End-User Support: Provide first-level support to staff and users on laptops, desktops, printers, mobile devices, Microsoft 365, Teams/Zoom, email, collaboration tools and basic software issues. Assist in logging, tracking, escalating and following up on ICT support requests to ensure timely resolution.
ICT Asset, Inventory and Digital Systems Support: Support implementation of the Inventory Management System by validating asset records, tagging ICT equipment, updating custodian assignments, preparing asset acknowledgement forms and reconciling physical ICT assets with system records. Assist with user account support, onboarding/offboarding checklists, shared drive access requests and ICT operational reporting.
Other: Support network/connectivity checks, meeting room ICT readiness, cybersecurity awareness activities, documentation, user guides, ICT tips, training materials, and other/ad hoc ICT, operations, business continuity and digital transformation activities as assigned by the supervisor.
Competencies
Integrity, professionalism, and respect for diversity, in line with the values and principles of the United Nations;
Strong communication and teamwork skills;
Planning and organizing, with sound judgment and discretion in handling sensitive information;
Openness to learning and adaptability.
Required Skills And
Experience
and educational requirements.
Use of AI by candidates
Applicants are invited to read UNDP’s guidance for candidates on using AI responsibly in UNDP recruitment and selection
Scam alert
UNDP does not charge a fee at any stage of its recruitment process. For further information, please see www.undp.org/scam-alert.
Diversity, Equity and Inclusion are core principles at UNDP: we value diversity as an expression of the multiplicity of nations and cultures where we operate, we foster inclusion as a way of ensuring all personnel are empowered to contribute to our mission, and we ensure equity and fairness in all our actions. Taking a ‘leave no one behind’ approach to our diversity efforts means increasing representation of underserved populations. People who identify as belonging to marginalized or excluded populations are strongly encouraged to apply. Learn more about working at UNDP including our values and inspiring stories.
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Education
Candidates Must Meet One Of The Following Educational
programmes;
Interns need to obtain financing for subsistence and make own arrangements for internship, travel, VISA, accommodation, etc.
Interns must provide a Medical Certificate of Good Health before the internship begins.
Disclaimer
Equal opportunity
As an equal opportunity employer, UNDP values diversity as an expression of the multiplicity of nations and cultures where we operate and, as such, we encourage qualified applicants from all backgrounds to apply for roles in the organization. Our employment decisions are based on merit and suitability for the role, without discrimination.
UNDP is also committed to creating an inclusive workplace where all personnel are empowered to contribute to our mission, are valued, can thrive, and benefit from career opportunities that are open to all.
Sexual harassment, exploitation, and abuse of authority
UNDP does not tolerate harassment, sexual harassment, exploitation, discrimination and abuse of authority. All selected candidates, therefore, undergo relevant checks and are expected to adhere to the respective standards and principles.
Right to select multiple candidates
UNDP reserves the right to select one or more candidates from this vacancy announcement. We may also retain applications and consider candidates applying to this post for other similar positions with UNDP at the same grade level and with similar job description,
Requirements
- currently in the final year of a bachelor’s degree; or
- currently enrolled in a Master’s degree; or
- have graduated no longer than 1 year ago from a bachelor’s or master’s degree or equivalent studies.
- Field of study: Computer Science, Information Technology, Management Information Systems, Information Systems, Computer Engineering, Cybersecurity, Data Analytics, or related studies/equivalent.
- IT skills:
- Knowledge and a proficient user of Microsoft Office productivity tools;
- Basic knowledge of computer hardware, operating systems, Microsoft 365, Teams/Outlook, printer support, networking concepts, Wi-Fi connectivity, ICT asset management, spreadsheets and user-support documentation is desirable.
- Language Skills
- Fluency in written and spoken English is required;
- Knowledge of other UN languages is an advantage.
- Other Competencies And Attitude
- Interest and motivation in working in an international organization;
- Good analytical skills in gathering and consolidating data and research for practical implementation;
- Outgoing and initiative-taking person with a goal-oriented mind-set;
- Communicates effectively when working in teams and independently;
- Good in organizing and structuring various tasks and responsibilities;
- Displays cultural, gender, religion, race, nationality and age sensitivity and adaptability;
- Responds positively to feedback and differing points of view;
- Consistently approaches work with energy and a positive, constructive attitude.
- Internship Conditions
- UNDP will not pay interns a salary but will provide a stipend in accordance with the provisions of the UNDP internship policy; all other expenses connected with the internship will be borne by the intern or the sponsoring Government or institution;
- UNDP accepts no responsibility for costs arising from accidents and/or illness or death incurred during the internship;
- Interns are responsible for obtaining necessary visas and arranging travel to and from the duty station where the internship will be performed;
- Interns must provide proof of enrolment in health insurance plan;
- Interns are not staff members and may not represent UNDP in any official capacity;
- Interns are expected to work full time but flexibility is allowed for