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Information Technology Specialist

Sharp Brains Ghana Freelance / B2B contract Posted 2026-08-26
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RegionGreater Accra RegionCityAccraContractFreelance / B2B contractPosted2026-08-26Close dateNot specifiedExperience3 yearsSourceJobberman GhanaAddressGreater Accra Region, Ghana
IT SupportDeskside SupportGreater AccraFreelanceB2B ContractL1 SupportServiceNowSCCMITILFull Timesecurityinternship
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AI summary

Sharp Brains is hiring an IT Support Technician L1 on-site in the Greater Accra Region, Ghana. This is a freelance/B2B contract role for one year (extendable), requiring more than three years of IT support experience. The position involves deskside support, device management, and ITIL-based incident handling.

  • On-site IT Support Technician L1 role in Greater Accra
  • Freelance/B2B contract for 1 year, extendable
  • Requires more than 3 years of IT support experience
  • Full-time working hours, 8 to 5, 2 days a week on-site
  • Uses SCCM, Intune, ServiceNow, and ITIL practices

AI job guide

Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.

AI salary guide

Not enough public data

Not enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.

Can you qualify for this role?

  • Required3+ years of relevant experienceThe job post includes a minimum experience signal.
  • PreferredPractical evidence in security, internship, segurancaThe tags and summary point to skills connected with this role.
  • RequiredAvailability to work in AccraThe vacancy is associated with this location.
  • UnclearComfort with the Freelance / B2B contract contract termsConfirm hours, duration, probation and benefits at the original source.

Documents to prepare

  • Likely requiredUpdated CV
  • Role specificCover letter or short employer message
  • OptionalProfessional references
  • VerifyID or passport only after verifying the employer

Application tips for this job

  • Place your strongest Information Technology Specialist evidence in the first half of your CV.
  • In your cover letter or employer message, connect your experience to Sharp Brains and the role in Accra.
  • Add concrete examples related to security, internship, seguranca, ideally with measurable outcomes or clear responsibilities.
  • Follow the instructions from Jobberman Ghana; avoid sending documents to unofficial contacts or copied links.
  • Confirm the deadline, interview location and employer contact before sharing personal documents.
  • Prepare a polite question about pay, benefits and contract terms for later interview stages.

Source and safety check

  • Jobberman Ghana
  • Original source link available
  • Application method is clear
  • Deadline not specified
  • No major risk signal was detected in the captured text.

Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.

Interview preparation

  • What experience makes you a strong fit for this Information Technology Specialist role in security, internship?
  • How have you handled responsibilities similar to those in this job post?
  • Are you available to work in Accra under the listed contract or schedule?
  • Prepare examples with clear responsibilities, tools used and measurable outcomes.
  • Review the source and research Sharp Brains before the interview.

Ask what the first priorities will be in the role and how success will be measured.

Similar jobs to consider

Jobs in Greater Accra RegionJobs in AccraSecurity jobs in GhanaMore jobs from Jobberman GhanaInternships in Ghana

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Original source description

  • S
  • Information Technology Specialist
  • Sharp Brains
  • Accounting, Auditing & Finance
  • Today
  • New
  • Accra & Tema Region
  • Full Time
  • Confidential
  • Share link
  • Share on WhatsApp
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  • Language Requirement:
  • English
  • Working Hours:
  • Full Time - 8 to 5
  • Applicant
  • Location:
  • Ghana
  • Job descriptions &

Requirements

  • Position: IT Support Technician L1 (On-site)
  • Role Type: FTE
  • Working Days: 2 Days a week
  • Contract duration: 1 year (extendable)
  • Contract Type: Freelance / B2B contract

Experience

  • Required: More than 3 years IT Support.
  • Site Address: Greater Accra Region, Ghana
  • Role – Onsite Deskside Support (L1/L2) Key

Responsibilities

  • Key
  • 1. Provided end-to-end technical support for desktop and laptop systems, including troubleshooting hardware, software, and connectivity issues.
  • 2. Handled IMAC activities (Install, Move, Add, Change) and break/fix tasks for end-user devices.
  • 3. Managed the full lifecycle of desktop devices, including configuration, patching, OS imaging, and vendor-based hardware replacements.
  • 4. Delivered support using tools such as SCCM, Intune, and ServiceNow for asset tracking, ticket resolution, and remote assistance.
  • 5. Administered approved software installations, updates, and security patching in coordination with IT policies.
  • 6. Provided remote and deskside support using EUC tools and supported applications such as MS Office, Outlook, and VPN clients.
  • 7. Ensured compliance with security protocols, antivirus monitoring, and desktop policy enforcement.
  • 8. Offered VIP support and acted as the primary onsite contact during critical escalations or outages.
  • 9. Supported printers, scanners, and peripheral devices, including troubleshooting and routine maintenance.
  • 10. Assisted with Active Directory tasks, basic user account management, and smart hands support. 11. Maintained documentation of incident resolution, hardware inventory, and technical guides for internal reference.
  • 12. Demonstrated familiarity with Windows OS environments, mobile device support, and basic MAC device handling.
  • 13. Followed ITIL practices for incident, problem, and service request management in corporate environments.
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Source and provenanceSource: Jobberman Ghana. Last checked: 2026-08-29.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.