IT & NOC Support Engineer
AI summary
Burn Manufacturing is hiring an IT & NOC Support Engineer based in Kumasi, Ashanti. The role manages local IT infrastructure, provides first- and second-line support to Ghana-based staff, and monitors mobile and web application health across operating markets. Candidates need a degree in IT or Computer Science, at least three years of experience, and strong networking, server administration, and monitoring skills.
- Based in Kumasi, Ashanti at BURN's Ghana office
- Dual focus on local IT support and NOC application monitoring
- Requires 3+ years in IT support, systems admin, or NOC operations
- On-call rotation for critical incidents may be required
- Female candidates are encouraged to apply
- No fees charged at any stage of recruitment
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Negotiable. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in KumasiThe vacancy is associated with this location.
- UnclearComfort with the Full time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest IT & NOC Support Engineer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Burn Manufacturing and the role in Kumasi.
- Add concrete examples related to security, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobHub Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- JobHub Ghana
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this IT & NOC Support Engineer role in security, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Kumasi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Burn Manufacturing before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Negotiable
Vacancies
1
17 Sep 2026
Job Type
Full-time
Kumasi, Ashanti
Apply on Company Site
Want to track your applications, save jobs, and get alerts?
Create a free account
Want faster job alerts?
Join our Telegram or WhatsApp channel for fresh Ghana jobs, urgent openings, and National Service updates the moment they land.
Join Telegram
Join WhatsApp
Job Description
About The Role
Based in BURN's Ghana office, the IT & NOC Support Engineer has a dual mandate: managing local IT infrastructure and providing first- and second-line support to Ghana-based staff, while also monitoring the health and availability of mobile and web applications across operating markets.
The role supports network security, data backup, third-party escalations, incident investigation using logs, metrics and traces, and coordination with cross-market teams.
Duties And
Responsibilities
- Manage and maintain local IT infrastructure, including servers, networks and endpoint devices across the Ghana office.
- Provide first- and second-line technical support to Ghana-based staff, resolving issues promptly within agreed SLAs.
- Ensure network security, data-backup and disaster-recovery procedures are in place and regularly tested.
- Deploy and manage enterprise software, user accounts and access permissions.
- Support audio/video conferencing and collaboration tools for the office.
- Maintain IT asset inventory and provide procurement recommendations when needed.
- Ensure compliance with organisational IT policies and Ghana's local regulations.
- Conduct IT training and orientation for new staff members.
- Monitor the health, performance and availability of mobile and web applications across operating markets using observability platforms.
- Investigate and respond to application alerts, working with development and product teams to diagnose root causes using logs, metrics and distributed traces.
- Support integration and maintenance of internal and third-party APIs, including monitoring uptime, response times and error rates.
- Coordinate with the NOC Manager on system monitoring, uptime, incident response and escalation procedures.
- Maintain NOC runbooks and incident documentation, contributing to post-incident reviews and continuous improvement.
- Participate in on-call rotations for critical system and application incidents when required.
- Liaise with in-country IT and operations teams across markets to support issue resolution and consistent service delivery.
- Skills And
Experience
- Bachelor's degree in IT, Computer Science or a related field.
- Minimum of three years'
- in IT support, systems administration or NOC operations.
- Strong knowledge of LAN/WAN networking and Windows/Linux server administration.
- with Microsoft 365, Azure or similar cloud services.
- Hands-on
- with monitoring and observability tools such as Grafana, Datadog, Zabbix or similar.
- Working knowledge of REST APIs, including reading documentation, testing endpoints and interpreting response codes and payloads.
- Ability to work across time zones and support remote teams in multiple countries.
- Excellent problem-solving and communication skills.
- Fluency in English is required.
- Relevant certifications such as CCNA, CompTIA Network+, ITIL or Microsoft certification are an advantage.
- Important Notice
- Qualified female candidates are encouraged to apply. BURN does not charge a fee at any stage of the recruitment process.
- How To Apply
- Apply through BURN Manufacturing's official career page.
- Skills
- Microsoft Azure
- Monitoring and Observability
- IT Support
- Microsoft 365
- Network Security
- Similar Jobs
- View all →
- International Youth Internship Program
- Empowerment Squared
- Internship
- Accra, Greater Accra
- Negotiable
- Posted 1 week ago
- Project Engineer
- Wilder Institute Ghana LBG
- Full-time
- Accra, Greater Accra
- Negotiable
- Posted 1 week ago
- Communications Officer
- Institute of Economic Affairs, Ghana
- Full-time
- Accra, Greater Accra
- Negotiable
- Posted 1 week ago
- Head, Corporate Affairs and External Relations
- Confidential State-Owned Enterprise
- Full-time
- Accra, Greater Accra
- Negotiable
- Posted 4 days ago
- Job Overview
- Negotiable
- Vacancies
- 1
- 17 Sep 2026
- Job Type
- Full-time
- Kumasi, Ashanti
- Apply on Company Site
- Want to track your applications, save jobs, and get alerts?
- Create a free account
- About the Employer
- Burn Manufacturing
- Clean Energy Manufacturing
- View Company Profile
- Apply on Company Site