Job Vacancy For Analyst, Network Quality and Business Support MTN Ghana Accra
AI summary
The Network Quality and Business Support Analyst at MTN Ghana oversees network performance optimization, ensures regulatory compliance with the NCA, and provides analytical support for business decisions. This role involves monitoring KPIs, generating reports, and collaborating with cross-functional teams to enhance customer satisfaction.
- Monitor and optimize network performance for MTN Ghana.
- Ensure regulatory compliance with National Communications Authority.
- Requires a university degree in Telecom Engineering or related field.
- Based in Accra, Ghana.
AI job guide
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AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in internship, entregador, AnalystThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AccraThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Job Vacancy For Analyst, Network Quality and Business Support MTN Ghana Accra evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Ghana Current Jobs and the role in Accra.
- Add concrete examples related to internship, entregador, Analyst, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Ghana Current Jobs; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Ghana Current Jobs
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Job Vacancy For Analyst, Network Quality and Business Support MTN Ghana Accra role in internship, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Accra under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
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Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Location: Accra Reports to: Manager, Network Quality Assurance Job
Summary: •Oversee the planning, design, continuous optimization of the converged RAN with the The Network Quality and Business Support Analyst is responsible for monitoring and optimizing the performance of the mobile and fixed networks and delivering customer excellence while providing analytical support to align network operations with business goals. •This role ensures compliance with regulatory standards set by the National Communications Authority (NCA) and supports MTN Ghana’s commitment to delivering high-quality services to its subscribers. The role will work closely with the Quality Assurance Manager to maintain high standards of network quality and reliability, supporting the organization's commitment to excellence in service delivery. Job Context •Technology and Platform business •Multi-regulation and multifaceted stakeholder management •Public Listed Organization •Environmental, Social and Governance prioritized •Innovation Driven Industry •Global technology trends and advancements •Global & MTN Group approved IT Standards and Practices •Diverse cultural environment •Regionalization structure implication •Performance driven environment •Agile way of working Job Role Network Performance and Customer
Position: Analyst, Network Quality and Business Support Level: MTN Level 2 Division: Network Group Department: Network Performance & Quality Assurance
Experience
Location: Accra How To Apply For The Job Qualified applicants should indicate Vacancy Ref no: MTN- NWGAQR2612 as the email subject and ensure that CVs are saved in their names. Applications without the subject and CVs saved in their names will automatically be disqualified. Interested and qualified applicants should send their Curriculum Vitae by 20th July 2026 to: mtnghanarecruitment@mtn.com Closing Date: 20 July, 2026 Only shortlisted applicants will be contacted.
Management: •Monitor Customer
indicators both KPIs and KQIs and flag issues for quick resolution •Gather and analyze network performance data to ensure quality and integrity align with MTN’s standards and best practices. •Proactively monitor and investigate quality issues raised in forums, critically analyzing factors affecting network performance. •Analyze NCA Quality of Service (QoS) drive log files and generate reports using agreed templates for reconciliation with the regulator. Regulatory Compliance: •Focus on network-related regulator (NCA) relations by tracking, monitoring, highlighting risks, and recommending action plans to ensure compliance. •Liaise closely with MTN’s regulatory team to manage NCA QoS drives and reports generated by NCA Network Monitoring Systems to mitigate compliance violations. •Benchmark NCA Network Monitoring System (NMS) reports against MTN’s internal reporting systems and make timely recommendations. •Track QoS strategic initiatives and share regular reports on it Business Support and Decision-Making: •Drive visibility of quality issues and Network NPS improvement initiatives •Create relevant dashboards triggering actions to provide stakeholders with relevant information on-time to support informed decision-making. •Support research and analysis of network group statistics in relation to initiatives discussed in war room settings. •Provide analytical insights to support business decisions, such as analysing monitoring and identifying customer complaint issues to network challenges and recommending solutions. •Collaborate with cross-functional teams to align network performance with business objectives, including supporting enterprise business units initiatives. •Identify and recommend improvements to network processes to enhance operational efficiency and customer satisfaction •Any other roles as assigned by the line manager in relation to the job role Qualification Required &
Minimum of 3 years
in a similar role in network quality assurance within the telecom’s environment Knowledge •Working knowledge of network quality and customer
problem detection and follow up for quick resolution •Skill in records/documentation keeping. •Skills in presentation and technical reporting. •Knowledge in GSM, WCDMA, & LTE and fixed networks' architecture, topology, protocols, and Interfaces. •Knowledge in management systems associated to the different vendors •Knowledge of performance monitoring, customer
management and crowdsourcing tools •Network quality and customer
management •Knowledge in use of reporting tools •Good technical communication to non-technical staff •Knowledge of Drive testing tools and analysis of drive test log files Must live the MTN Values of •Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion, COS Must exhibit the MTN Vital Behaviors of •Complete Candor, Complete Accountability, Active Collaboration & Get it done.
Education
•Minimum of a University degree in Telecom Engineering, Electrical and Electronic Engineering, Computer Engineering or related field •A professional certification in Six Sigma is an added advantage •