Job Vacancy For General Manager, Organisational Effectiveness & Performance MTN Ghana Acc…
AI summary
Senior leadership role at MTN Ghana overseeing organisational effectiveness, performance management, talent development, and culture. Leads strategy alignment, workforce productivity, and enterprise-wide OD initiatives.
- Reports to Chief Human Resource Officer
- MTN Level 4 senior management role
- Based in Accra, Ghana
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AccraThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Job Vacancy For General Manager, Organisational Effectiveness & Performance MTN Ghana Acc… evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Ghana Current Jobs and the role in Accra.
- Add concrete examples related to sales, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Ghana Current Jobs; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Ghana Current Jobs
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Job Vacancy For General Manager, Organisational Effectiveness & Performance MTN Ghana Acc… role in sales, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Accra under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Ghana Current Jobs before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Location: Accra Reports to: Chief Human Resource Officer Job Summary •To lead and provide expert guidance in shaping the business operating model, organizational design, driving people development, and overseeing end-to-end business performance. This involves driving enterprise-wide organisational effectiveness by aligning strategy, structure, people capability, culture, and performance systems, ensuring sustainable productivity, leadership depth, and measurable business outcomes. Job Context •Telecommunications, Technology and Platform business. •Environmental, social and governance focus. •Partnerships at the core of business practices. •Multi resourcing options, matrix, projectized, subsidiary and evolving new ways of working. •Multiregulation and multifaceted stakeholder management •Public Listed Organization •Localization a key objective for business and government •Evolving technology at the core of delivery •Multinational environment – HR Group best practices •Regionalized structure •Unionized environment Job Role Enterprise Organisational Effectiveness Strategy •Design and implement an integrated Organisational Effectiveness (OE) framework aligned to business strategy. •Translate corporate strategy into people, capability, structure, and performance requirements. •Oversee organisation design, job architecture, and workforce productivity models. •Establish enterprise standards for performance management, goal alignment, and accountability. •Ensure continuous diagnosis of organisational health using data and analytics. Learning, Development & Capability Governance •Provide strategic oversight to enterprise learning, leadership development, succession planning, and talent pipelines. •Provide guidance related to leadership development programmes and career management in a fast?evolving digital landscape. •Drive initiatives that instil a culture of learning withing the business making MTN Ghana a learning organisation •Ensure capability development initiatives are future-focused and business-critical. •Ensure a monitoring framework is in place for ROI and impact of learning and talent investments. •Responsible for the development of a talent management strategy ensuring its aligned to the business objectives delivery •Provide guidance in building the required internal talent pools and pipelines to meet the talent acquisition requirements. Talent and Performance Management & Culture Enablement •Oversight
Position: General Manager, Organisational Effectiveness & Performance Level: MTN Level 4 Function: Human Resource Department: Organisational Effectiveness & Performance
Responsibilities
for the organisation’s Talent & Performance Management framework delivery. •Drive alignment between individual, team, and organisational performance. •Design initiatives to embed a high-performance, values-driven culture across the organisation. •Ensure performance systems reinforce fairness, accountability, and continuous improvement •Lead and manage end?to?end succession planning by working with team to identifying critical roles, developing robust talent pipelines, and implementing strategies that ensure leadership continuity. Measure and report on the impact of succession planning through improved bench strength, reduced leadership gaps, and enhanced organisational resilience. •Align talent reviews, succession planning, and leadership readiness with strategic priorities. Workforce Effectiveness, OD & Change Leadership •Lead enterprise OD interventions, including restructuring, role clarity, and operating model optimisation. •Sponsor and govern large-scale change initiatives affecting people, structure, and performance. •Ensure change management methodologies are applied consistently and effectively. •Anticipate organisational risks and capability gaps arising from strategic change. •Diagnose organisational dynamics to generate evidence?based insights into root causes of business challenges. •Provide advisory services on structured change management to guide people?related transformations. •Provide enterprise?wide strategic guidance on organisational architecture and design initiatives, ensuring alignment with the Group blueprint while enabling employee growth and driving business effectiveness. Internal Communication Enablement •Partner with the Corporate Communication function in delivering on the enterprise internal communication and engagement strategy. •Drive consistent, clear, and outcome-focused communication of strategy, priorities, and change initiatives to strengthen alignment, accelerate execution, and deliver measurable result. •Align leadership communication, culture messaging, and engagement interventions to performance outcomes. •Ensure internal communication enables transparency, trust, and organisational alignment. •Integrate engagement insights into organisational effectiveness, Organisational design, and performance improvement actions. Customer Excellence & Stakeholder Engagement •Champion cultural transformation to embed values that drive superior business performance. •Deliver HR solutions that elevate customer
Experience
Location: Accra How To Apply For The Job Qualified applicants should indicate Vacancy Ref no: MTNGH-HR(OEP)-009-06 as the email subject and ensure that CVs are saved in applicants’ names. Applications without the subject and CVs saved in their names will automatically be disqualified. Interested and qualified applicants should send their Curriculum Vitae to: mtnghanarecruitment@mtn.com Closing Date: 30 May, 2026
and strengthen loyalty. •Partner with ExCom members to streamline processes and improve performance outcomes. •Drive measurable improvements in employee Net Promoter Score. •Deliver business value through strategic partnerships with ecosystem partners. •Maintain strong governance relationships with ExCom and divisional leadership •Build robust networks with all functional units to provide integrated services. Qualification Required &
10 years
in human resource management including: •Senior management track record of 8 years or more in the relevant sector or industry as per the relevant role •
working in a global or multinational enterprise •Work
across diverse cultures and geographies will be an advantage. •
in managing a national sales force. •
in developing Organisational effectiveness and performance metrics. Competencies Professional/Functional Competencies: •Organisational Architecture and Design frameworks •Business Performance Measurement, Management and Governance •Business Process Improvement •Ability to formulate and interpret policies and practices •Talent Management •Resource Management •Planning & Budgeting •Strategic Workforce Planning •Workforce analytics and productivity measurement. •Stronge knowledge on Change management methodologies Must live the MTN Values of •Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion Must exhibit the MTN Vital Behaviors of •Complete Candor, Complete Accountability, Active Collaboration & Get it done.
Education
•First Degree in Human Resource Management /Industrial Psychology or equivalent qualification in a related field. •Post graduate qualification in human resources or an MBA/ EMBA is a must •Professional certification (SHRM, etc.) a plus •