Job Vacancy For Manager, Retail Experience MTN Ghana Western Region
AI summary
MTN Ghana seeks a Manager for Retail Experience in the Western Region to oversee customer service and operational efficiency across branches. Requires a university degree and 5+ years in customer service with 3 years supervisory. Apply by email with CV by 28 February 2026.
- Requires a University Degree in Social Sciences or related field
- At least 5 years experience in Customer Service and People Management
- Apply via email to mtnghanarecruitment@mtn.com
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, retail, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Job Vacancy For Manager, Retail Experience MTN Ghana Western Region evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Ghana Current Jobs and the role in Not specified.
- Add concrete examples related to sales, retail, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Ghana Current Jobs; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Ghana Current Jobs
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Job Vacancy For Manager, Retail Experience MTN Ghana Western Region role in sales, retail?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Ghana Current Jobs before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Summary: • Manage the delivery of exceptional customer service and ensure operational efficiency across all branches and other touchpoints within the assigned region, in alignment with MTN Ghana’s vision to lead the delivery of a bold, new digital world Job Context • Evolving Digital Telecommunication business and business models. • Multiregulated environment. • Increasing demand for digital experiences and data-driven decisions to keep up with customers. • A shift from share of market to share of life. • Evolving business models and partnership management. • Brand Reputation • Increasing traditional and non-traditional competitors complimented by growing price wars Key Tasks: • Champion and implement all Customer
Job
Experience
Location: Western Region How To Apply For The Job Interested and qualified applicants should send their Curriculum Vitae by to: mtnghanarecruitment@mtn.com Closing Date: 28 February, 2026
projects/plans in the assigned region. • Drive service excellence and sales activity in all service centres within the Sales Business Unit. • Handle the resolution of escalated branch issues within the region. • Manage Mobile Money services and traffic in all service centres in the region. • Manage third party employees assigned to branches in the region. • Coach, mentor and motivate branch staff in an effort to achieve assigned sales targets and maintain optimal employee service satisfaction levels within region. • Ensure availability of sales stock for team in region. • Responsible for overseeing all branch functions and overall customer experience. • Ensure logistics are available for team to deliver on their targets. • Conduct branch and connect store/ spot checks in the region. • Liaise with distributor teams in ensuring service standards are maintained in Connect stores. • Prepare Business ,customer
and insight reports (quarterly, monthly and weekly). • Support and drive all companywide business initiatives in the assigned region. • Support HR in conducting interviews for selection of staff in the service centres under the region. • Conduct performance review discussions for permanent/ contract staff under the region, biannually. • Drive all commercial and digital KPIs – MyMTN, Momo App, Active Data subscribers, Fintech Monthly Active Users, Home and Yello Biz Qualification Required &
At least 5 years’
in Customer Service and People Management with at least 3 years in a supervisory role Professional/Technical competencies • Strong customer service knowledge. • A working knowledge of all MTN products and services. • Strong knowledge of sales management. • Strong Financial and business knowledge • Stakeholder and People management • Customer relationship and
management • Technologically savvy • Strong digital knowledge • Analytical Skills • Strong emotional intelligence Must live the MTN Values of: • Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion, COS
Education
• A University Degree in Social Sciences or related field • Affiliation to a Professional body (CCXP and PMP etc.) is a plus. •