Job Vacancy For Operations and Support Specialist – Telecel Cash Telecel Ghana Accra
AI summary
Telecel Ghana seeks an Operations and Support Specialist for the Telecel Cash platform in Accra. The role ensures 24/7 system availability and performance, resolves incidents, supports integrations, and drives continuous improvement. Requires a degree in IT/CS and 5-10 years experience in a similar role with strong troubleshooting and monitoring skills.
- 24/7 support and operations environment
- 5-10 years experience required
- Degree in Computer Science/IT or related field
- Strong troubleshooting across apps, APIs, and databases
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in operations specialist, support specialist, operations supportThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AccraThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Job Vacancy For Operations and Support Specialist – Telecel Cash Telecel Ghana Accra evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Ghana Current Jobs and the role in Accra.
- Add concrete examples related to operations specialist, support specialist, operations support, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Ghana Current Jobs; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Ghana Current Jobs
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Job Vacancy For Operations and Support Specialist – Telecel Cash Telecel Ghana Accra role in operations specialist, support specialist?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Accra under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Ghana Current Jobs before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Role Purpose •Ensure 24/7 availability, stability, and performance of the Telecel Cash platform, products and services by proactively monitoring and configuring systems, resolving incidents, supporting partners, performing integrations, and driving continuous service improvement. Key
Responsibilities
•Monitor and report on system uptime, SLAs, and KPIs •Work with Platform and Build teams to improve reliability and performance •Contribute to capacity planning and performance tuning initiatives •Execute routine system checks, maintenance, and health validations •Support patching, upgrades, and minor releases in production •Validate system readiness post-deployment (smoke checks) •Ensure data integrity and transaction consistency •Support live integrations with banks, aggregators, merchants, and third parties •Monitor API performance and transaction flows •Troubleshoot and resolve integration failures and reconciliation issues •Ensure partner services meet agreed SLAs •Monitor systems using tools (e.g., Zabbix, Grafana, ELK, etc.) •Define and maintain alerts, dashboards, and health checks •Proactively detect anomalies and prevent incidents before impact •Track system performance (latency, throughput, error rates) •Actively participate in major incident management (MIM) and bridge calls •Conduct Root Cause Analysis (RCA) and document findings with actionable fixes •Identify recurring issues and drive permanent resolution (problem management) •Maintain incident logs and ensure proper post-incident reporting •Provide L2/L3 support for Telecel Cash platforms, handling complex technical escalations •Lead or support incident resolution, ensuring minimal downtime and customer impact •Perform deep-dive system, database, and transaction-level troubleshooting •Ensure timely restoration of services in line with SLAs and MTTR targets •Support SMS, USSD, API and other messaging platforms related to mobile money services •Support Middleware services related to Telecel Cash •Handle escalations, upgrades, and enhancements impacting messaging channels Qualification Required &
Experience
Location: Accra How To Apply For The Job To submit your application, click on the link below and complete all relevant fields on the online application form. Click Here To Apply Online Closing Date: 05 May, 2026
- Professional / Technical Competencies •Degree in Computer Science/Computer Engineering/ Information Technology or related discipline /
- •5–10 years’
- in similar role •Strong troubleshooting skills across applications, APIs, and databases •
- with monitoring and observability tools •Knowledge of incident management (ITIL practices) •Understanding of mobile money / payments systems •Familiarity with SQL, logs analysis, and system performance tuning •Ability to work in 24/7 support and operations environment