Junior Customer Support Representative
AI summary
Chowdeck is hiring a Junior Customer Support Representative in Accra to handle high-volume phone, chat, email, and social media support for customers, riders, and vendors. The role requires strong communication, comfort with frequent calls, and willingness to work evenings, weekends, and holidays on a full-time basis.
- Phone-intensive customer support role with high call volume
- Full-time position based in Accra, Greater Accra
- Requires evening, weekend, and holiday shift availability
- Must be fluent in English and confident communicating by phone and in writing
- Apply directly on the company site
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Negotiable. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- PreferredPractical evidence in driver, hospitality, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AccraThe vacancy is associated with this location.
- UnclearComfort with the Full time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Junior Customer Support Representative evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Chowdeck and the role in Accra.
- Add concrete examples related to driver, hospitality, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobHub Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- JobHub Ghana
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Junior Customer Support Representative role in driver, hospitality?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Accra under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Chowdeck before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Negotiable
Vacancies
1
Open
Job Type
Full-time
Accra, Greater Accra
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Job Description
Who we are
Chowdeck is an on-demand delivery service for Africa. We deliver food, medicine, groceries and other packages seamlessly while providing customers with a platform to order from their favourite vendors.
At Chowdeck, we deeply value growth, excellence, speed, and empathy. Our team is a tight-knit group of creative problem solvers who are smart, kind, and committed to helping each other grow.
Where you come in
As a Customer Support Representative, you will be part of a team that helps resolve customer, rider, and vendor issues across multiple channels. You will be responsible for providing exceptional customer service and resolving inquiries and issues related to Chowdeck deliveries. You will act as a main point of contact for our customers, ensuring their
Experience
with our app is positive and seamless.
This is a phone-intensive customer support role. You will be expected to make and receive a high volume of calls with customers, riders, and vendors, particularly when an issue requires immediate attention, clarification, or coordination. You should be comfortable communicating confidently over the phone, managing difficult conversations, and taking ownership of an issue through to resolution.
You will also handle customer interactions through chat, email, and social media, switching between channels depending on what is most effective for resolving the issue.
This position will require the successful candidate to work hours outside normal work hours, including evenings, weekends, and holidays, to cover varying shifts and/or changing schedules.
In this role you'll be required to:
Make and receive a high volume of calls with customers, riders, and vendors to investigate issues, provide updates, and drive timely resolutions.
Help Chowdeck customers and riders resolve issues via mobile calls, chat, email, and social media, providing accurate information and appropriate solutions while maintaining a friendly and helpful demeanor.
Take ownership of phone-based issues, asking the right questions, communicating clearly, and following up with relevant teams until the issue is resolved.
Manage customer orders, including order modifications, cancellations, and refunds. Coordinate with relevant teams to ensure timely and accurate resolution of customer requests and adherence to company policies and procedures.
Stay up to date with the app's features, policies, and processes to provide accurate information to customers.
Maintain high-quality standards across all customer interactions, including calls, chats, and emails, ensuring accurate and thorough communication.
Contribute to the creation and maintenance of a comprehensive knowledge base and support documentation.
Provide internal updates and insights from engagements with customers, riders, and vendors to help improve Chowdeck’s overall services.
Escalate order issues and liaise with payment processing partners, restaurants, and/or riders to resolve issues.
Support the Operations team to meet the needs of our rider and restaurant partners.
Identify recurring customer issues and flag opportunities to improve our processes, products, and overall customer experience.
You're perfect for the role if you:
Are honest.
Are a very fast learner.
Are an excellent communicator who is confident and articulate on the phone, as well as in writing.
Are fluent in English and able to break down complex ideas into comprehensible bits.
Are comfortable making and receiving frequent calls throughout the workday, including calls with frustrated customers, riders, or vendors.
Are able to listen actively, ask the right questions, and communicate solutions clearly over the phone.
Are very intuitive and willing to gain knowledge from new experiences.
Love to solve complex issues when the answers are not readily available.
Are motivated by the opportunity to improve the lives of our customers and provide a seamless delivery experience.
Are extremely patient and calm under pressure, particularly during difficult phone conversations.
Can communicate clearly and empathetically, both verbally and in writing.
Have a deep and unrelenting focus on customer satisfaction and experience.
Are comfortable working across multiple support channels, including phone, chat, email, and social media.
Are flexible to work in shifts, including evenings, weekends, and holidays.
Beyond the paycheck, Chowdeck provides:
Housing assistance
Lunch allowance
Comprehensive medical coverage
MacBook Pro for your work
Opportunities for rapid career progression
A team of smart, kind colleagues invested in your growth
Specific benefits, allowances, and coverage may vary by country or city in line with local regulations and market practices. Chowdeck is an equal-opportunity employer and prohibits discrimination and harassment of any kind. Our employment philosophy is to hire the best people and empower them to do the best work of their lives. Employment decisions are based on business needs and individual merit without regard to race, color, religion, ethnicity, sexual orientation, nationality, marital status, gender, or age.
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Job Overview
Negotiable
Vacancies
1
Open
Job Type
Full-time
Accra, Greater Accra
Apply on Company Site
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About the Employer
Chowdeck
Technology, Logistics and Food Delivery
View Company Profile
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