NOC & IT Support Engineer
AI summary
BURN is hiring a NOC & IT Support Engineer based in its Ghana office to manage local IT infrastructure, provide first and second-line technical support, and monitor the health and availability of mobile and web applications across all operating markets. The role requires strong networking, systems administration, and observability skills, with on-call rotation and cross-market collaboration. Qualified female candidates are encouraged to apply.
- Dual-mandate role covering local IT support and cross-market NOC monitoring
- Based in the Ghana office with on-call rotation for critical incidents
- Requires 3+ years in IT support, systems administration, or NOC operations
- Experience with monitoring tools like Grafana, Datadog, or Zabbix required
- Relevant certifications such as CCNA, CompTIA Network+, ITIL, or Microsoft are valued
- BURN does not charge any fee at any stage of the recruitment process
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in security, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest NOC & IT Support Engineer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to BURN and the role in Not specified.
- Add concrete examples related to security, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobberman Ghana
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this NOC & IT Support Engineer role in security, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research BURN before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Based in our Ghana office, this dual-mandate IT & NOC Support Engineer will manage local infrastructure, provide first and second-line technical support to Ghana-based staff, and ensure network security, data backup, while simultaneously monitoring the health and availability of mobile and web applications across all operating markets, supporting 3rd party escalations, investigating incidents using logs, metrics, and traces, and liaising with cross-market teams making strong technical breadth, effective communication, and the ability to work across time zones essential to the role.
Duties And
Responsibilities
- Manage and maintain local IT infrastructure, including servers, networks, and endpoint devices across the Ghana office
- Provide first and second-line technical support to all Ghana-based staff, resolving issues promptly and within agreed SLAs
- Ensure network security, data backup, and disaster recovery procedures are in place and regularly tested
- Deploy and manage enterprise software, user accounts, and access permissions
- Support audio/video conferencing and collaboration tools for the office
- Maintain IT asset inventory and provide procurement recommendations as needed
- Ensure compliance with organizational IT policies and Ghana's local regulations
- Conduct IT training and orientation for new staff members
- Monitor the health, performance, and availability of mobile and web applications across all operating markets using observability platforms
- Investigate and respond to application alerts, working with development and product teams to diagnose root causes using logs, metrics, and distributed traces
- Support the integration and maintenance of internal and third-party APIs, including monitoring API uptime, response times, and error rates, and escalating anomalies to the relevant teams
- Coordinate with the NOC Manager on system monitoring, uptime, incident response, and escalation procedures across all markets
- Maintain NOC runbooks and incident documentation, contributing to post-incident reviews and continuous improvement processes
- Participate in on-call rotations for critical system and application incidents as required
- Liaise with in-country IT and operations teams across markets to support issue resolution and ensure consistent service delivery
- Skills and
Experience
- Bachelor's degree in IT, Computer Science, or related field
- Minimum 3 years of
- in IT support, systems administration, or NOC operations
- Strong knowledge of networking (LAN/WAN) and Windows/Linux server administration
- with cloud services such as Microsoft 365, Azure, or similar platforms
- Hands-on
- with monitoring and observability tools (e.g. Grafana, Datadog, Zabbix, or similar) with a solid understanding of metrics, logs, and distributed traces
- Working knowledge of REST APIs — including reading documentation, testing endpoints, and interpreting response codes and payloads — as they relate to mobile and web application integrations
- Ability to work effectively across time zones and support remote teams in multiple countries
- Excellent problem-solving and communication skills, with the ability to translate technical issues clearly for non-technical stakeholders
- Fluency in English required
- Familiarity with IT security best practices and compliance frameworks
- Relevant certifications such as CCNA, CompTIA Network+, ITIL, or Microsoft certification
- supporting or working alongside development teams in a DevOps or SRE-adjacent capacity
- Familiarity with working in variable-connectivity environments
- Qualified Female Candidates encouraged to Apply
- BURN does not charge a fee at any stage of the recruitment process (application, interview, meeting, processing, training, or any other fees).
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