Operations Manager
AI summary
Infotech Dot Net Systems Ltd. is hiring an Operations Manager in Accra, Ghana. The role bridges technical teams and executive leadership, focusing on aligning daily operations with strategic goals, optimizing resources, and ensuring high-quality service delivery. The position requires a degree, at least 3 years of technical operations or IT support management experience, and willingness to travel nationwide and work extended hours.
- Mid-level operations leadership role in IT & Telecoms
- Based in Accra with frequent nationwide travel required
- Full-time position, 8 to 5 working hours
- Requires a degree and minimum 3 years of relevant experience
- Salary described as attractive
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Attractive. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required3+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, call_center, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AccraThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Operations Manager evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Infotech Dot Net Systems Ltd. and the role in Accra.
- Add concrete examples related to sales, call_center, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Ghana
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Operations Manager role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Accra under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Infotech Dot Net Systems Ltd. before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Operations Manager
Infotech Dot Net Systems Ltd.
Management & Business Development
Yesterday
Easy apply
New
Featured
Accra & Tema Region
Full Time
IT & Telecoms
Confidential
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Job summary
The Operations Manager acts as a vital bridge between technical teams and executive leadership. The primary focus of this role is to align daily operational output with the long-term strategic goals of the business, streamline workflows, optimize technical resources, and ensure the delivery of high-quality services and exceptional customer satisfaction across all project sites.
Min Qualification:
Degree
Experience
- Level:
- Mid level
- Length:
- 3 years
- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Ghana
- Job descriptions &
- Minimum of 3 years of progressive
- in technical operations, IT support management, or a related leadership role.
- Technical Proficiency: Proficiency in Microsoft Office Suite and Windows Server administration.
- Language Skills: Professional fluency in spoken and written English.
- Work Flexibility: Willingness to work long and odd hours (including weekends) and engage in frequent nationwide travel, including staying at project sites for more than a week during implementations.
- Location
- : Accra
- Salary
- : Attractive
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Requirements
- Key Duties &
- & Qualifications
- Minimum
Responsibilities
- Technical Operations & Process Management
- Plan, execute, and oversee technical activities across all client and project sites.
- Allocate technical resources and balance staff workloads evenly to optimize productivity.
- Perform regular reviews of operational processes, work instructions, and checklists to align with business objectives and industry standards.
- Identify and implement opportunities to automate repetitive administrative tasks.
- Identify, record, and assist in resolving operational and technical challenges using evidence-based solutions.
- Support Platform & Escalation Management
- Follow up and closely track tickets raised on the online support platform to ensure prompt resolution.
- Assess and escalate overdue or high-priority tickets to management for immediate resolution.
- Collaborate with customer support and sales teams to eliminate operational friction and improve workflow.
- Team Leadership & Development
- Build, mentor, and maintain a high-performing technical team.
- Provide ongoing technical support and guidance to staff and clients at project locations.
- Assess training and professional development needs for the technical team and deliver targeted training programs.
- Client Service Delivery &Field Operations
- Deliver high levels of customer service with a strict focus on client satisfaction and service quality.
- Monitor, document, and report technical challenges faced by field staff and clients.
- Travel frequently across the country to engage with existing clients, site teams, and prospective opportunities.
- Deploy to project sites for extended durations (exceeding one week) during major system implementations.
- Strategic Alignment & Reporting
- Act as a direct bridge between technical teams and executive leadership.
- Track operational performance metrics and Key Performance Indicators (KPIs).
- Prepare accurate, precise reports on technical activities, site incidents, and operational metrics for executive review.
- Perform any other professional duties as assigned by Supervisors.