Operations Officer (Internship)
AI summary
Npontu Technologies Ltd is hiring an Operations Officer intern in Accra, Greater Accra. The role involves communication and SLA management, client support across WhatsApp and Skype, activity tracking, and risk and delay management. Salary is negotiable and applications are submitted on the company site.
- Operations Officer internship based in Accra, Greater Accra
- Focus on SLA management, client support, and activity tracking
- Uses WhatsApp and Skype for client issue monitoring
- Salary negotiable with one vacancy available
- Apply directly on the company site
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Salary negotiable. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- PreferredPractical evidence in factory, internship, part_timeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AccraThe vacancy is associated with this location.
- UnclearComfort with the Internship contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Operations Officer (Internship) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Npontu Technologies Ltd and the role in Accra.
- Add concrete examples related to factory, internship, part_time, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobHub Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- JobHub Ghana
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Operations Officer (Internship) role in factory, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Accra under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Npontu Technologies Ltd before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
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Original source description
Salary negotiable
Vacancies
1
25 Aug 2026
Job Type
Internship
Accra, Greater Accra
Apply on Company Site
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Job Description
Communication & SLA Management
Regularly check emails and coordinate with the necessary departments to ensure prompt responses.
Ensure that no important correspondence remains unattended, thereby preventing
Service Level Agreement (SLA) violations
.
Escalate potential risks promptly whenever an SLA violation is anticipated.
Client Support & Issue Monitoring
Monitor various communication platforms, particularly
WhatsApp and Skype
, for reported client issues, queries, and requests.
Engage the appropriate stakeholders to address client issues and requests in a timely manner.
Ensure effective follow-up on reported issues to maintain smooth operational efficiency.
Activity Tracking & Follow-Up
Keep track of ongoing activities, overdue activities, and pending approvals.
Follow up with relevant stakeholders to ensure timely closure of outstanding activities.
Ensure pending activities do not cause unnecessary delays to agreed timelines.
Risk & Delay Management
Identify overdue activities and analyze the reasons for delays.
Assess risks associated with delayed activities and take appropriate actions to mitigate them.
Identify potential delays in advance and implement proactive measures to prevent them.
Escalate identified risks where necessary to ensure timely intervention and resolution.
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Job Overview
Salary negotiable
Vacancies
1
25 Aug 2026
Job Type
Internship
Accra, Greater Accra
Apply on Company Site
Want to track your applications, save jobs, and get alerts?
Create a free account
About the Employer
Npontu Technologies Ltd
IT Services and IT Consulting
· 11-50 employees
A technological company motivated with the need to deliver Intelligent Systems that would drive business growth as well as facilitate customer engagement and loyalty. Guided by our mission: To be a leading technology provider in Africa; by creating platforms that maximize the use of automation and Data Analytics for optimum performance of both company and human resource. We have the right team to deliver on around the clock support for all our services whilst valuing the principles of continuous improvement.
View Company Profile
Apply on Company Site