Operations Officer (NSS)
AI summary
Npontu Technologies Ltd is hiring a National Service Operations Officer in Accra, Greater Accra. The role involves monitoring emails, WhatsApp and Skype for client issues, tracking overdue tasks and approvals, ensuring SLA adherence across SMS, Kedebah platforms and client applications, and submitting daily reports. Salary is negotiable and applications close on 31 Dec 2026.
- National Service role based in Accra, Greater Accra
- Salary negotiable with 1 vacancy available
- Deadline: 31 Dec 2026
- Apply directly on the company site
- Focus on SLA monitoring, client issue resolution and daily reporting
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Salary negotiable. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- PreferredPractical evidence in factory, part_time, OperationsThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AccraThe vacancy is associated with this location.
- UnclearComfort with the National Service contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Operations Officer (NSS) evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Npontu Technologies Ltd and the role in Accra.
- Add concrete examples related to factory, part_time, Operations, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobHub Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Plan to submit before the listed deadline: 2026-12-31.
Source and safety check
- JobHub Ghana
- Original source link available
- Application method is clear
- Deadline is available: 2026-12-31
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Operations Officer (NSS) role in factory, part_time?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Accra under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Npontu Technologies Ltd before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Salary negotiable
Vacancies
1
31 Dec 2026
Job Type
National Service
Accra, Greater Accra
Apply on Company Site
Want to track your applications, save jobs, and get alerts?
Create a free account
Want faster job alerts?
Join our Telegram or WhatsApp channel for fresh Ghana jobs, urgent openings, and National Service updates the moment they land.
Join Telegram
Join WhatsApp
Job Description
Regularly check emails and coordinate with the necessary departments to ensure prompt responses, preventing important correspondence from remaining unattended and leading to
SLA violations
.
Escalate issues whenever a potential risk is identified to prevent SLA violations.
Monitor various communication platforms, mainly
WhatsApp and Skype
, for reported client issues, queries, or requests, and engage relevant stakeholders to address them promptly and maintain smooth operational efficiency.
Keep track of activities, overdue tasks, pending approvals, and other outstanding items, ensuring timely closure to prevent delays in activity timelines.
Identify overdue activities, analyze the reasons for delays, assess associated risks, and take the necessary corrective actions to mitigate them.
Identify potential delays in advance and implement proactive measures to prevent them.
Document lessons learned from previous delays to improve future processes and operational efficiency.
Regularly assess ongoing activities and projects to identify potential risks and develop appropriate mitigation strategies to ensure smooth execution.
Monitor project timelines and milestones to prevent projects from becoming overdue, and work with relevant stakeholders to ensure projects remain on track.
Monitor
Service Level Agreement (SLA)
adherence across all operations, particularly
SMS, Kedebah platforms, and other client applications
. Identify SLA violations and take appropriate corrective actions.
Regularly check the functionality of tools used in operations and promptly report any issues for resolution to minimize disruptions and operational inefficiencies.
Stay informed about team members’ leave or sickness plans that could affect project timelines or workload distribution, and plan accordingly to ensure operational continuity.
Identify opportunities for
cost reduction
, such as efficiently planning daily outings, and implement measures to minimize unnecessary expenses.
Prioritize tasks effectively to ensure all critical activities are completed within the workday. Where tasks cannot be completed, communicate accordingly and plan for their completion the following day.
Submit
morning and end-of-day reports
summarizing activities, progress, and outstanding issues to promote transparency and accountability in operations.
Similar Jobs
View all →
Shift Charge (Terminal)
Genser Energy
Full-time
Western
Salary negotiable
Posted 2 weeks ago
Machine Operator
Genser Energy
Full-time
Western
Salary negotiable
Posted 2 weeks ago
Production Coordinator
Nexans
Full-time
Tema, Greater Accra
Salary negotiable
Posted 3 days ago
Operations Manager
XpressGas
Full-time
Accra, Greater Accra
Salary negotiable
Posted 1 day ago
Job Overview
Salary negotiable
Vacancies
1
31 Dec 2026
Job Type
National Service
Accra, Greater Accra
Apply on Company Site
Want to track your applications, save jobs, and get alerts?
Create a free account
About the Employer
Npontu Technologies Ltd
IT Services and IT Consulting
· 11-50 employees
A technological company motivated with the need to deliver Intelligent Systems that would drive business growth as well as facilitate customer engagement and loyalty. Guided by our mission: To be a leading technology provider in Africa; by creating platforms that maximize the use of automation and Data Analytics for optimum performance of both company and human resource. We have the right team to deliver on around the clock support for all our services whilst valuing the principles of continuous improvement.
View Company Profile
Apply on Company Site