Personal Assistant – Human Resource

• Division:
• Human Resource
• Department:
• Human Resource
• Location:
• Accra
• Position:
• Personal Assistant - Human Resource (Vacancy Ref No: MTN-HR037-2026)
• Level:
• 2
• Reports to:
• Chief Human Resource Officer
• Job

Summary

• To provide administrative, strategic and operational support to the Chief Human Resources Officer (CHRO), ensuring the efficient management of priorities, effective coordination of CHRO activities and support for the delivery of HR and organizational initiatives.
• Manage the CHRO’s calendar, appointments, meetings, travel arrangements, and daily schedule to ensure effective prioritization and optimal use of executive time.
• Coordinate meeting requests, engagements, and correspondence on behalf of the CHRO.
• Prepare daily briefs, executive summaries, meeting packs, briefing notes, presentations, and other materials required for decision-making and leadership engagements.
• Coordinate and manage correspondence, including emails, memos, reports, and confidential communications, ensuring timely and professional responses.
• Coordinate the preparation, review, and submission of Board, Board Subcommittee, Executive Committee (ExCo), and other governance meeting deliverables.
• Prepare meeting agendas, minutes, action logs, and follow-up reports, and track the implementation of agreed actions arising from governance and leadership meetings.
• Serve as the primary liaison between the CHRO’s Office and internal and external stakeholders, fostering effective communication and collaboration.
• Build and maintain strong professional relationships with executives, senior leaders, business partners, and key stakeholders across the organization.
• Draft, proofread, edit, and coordinate reports, presentations, speeches, communication materials, and executive correspondence.
• Prepare and coordinate weekly, monthly, quarterly, and annual Human Resource reports, dashboards, and executive updates.
• Monitor departmental projects, strategic initiatives, key milestones, risks, and deadlines, providing progress updates and escalating issues where required.
• Support the implementation, monitoring, and reporting of strategic, governance, risk, and compliance initiatives within the Human Resource Division.
• Assist with budgeting, procurement activities, expenditure monitoring, and related administrative processes within the division.
• Oversee office logistics, resource planning, and administrative coordination to ensure the efficient operation of the CHRO’s Office.
• Manage sensitive and confidential information with the highest level of integrity, discretion, and professionalism.
• Identify opportunities to improve operational efficiency, streamline administrative and governance processes, enhance reporting effectiveness, and strengthen the overall effectiveness of the CHRO’s Office.
• Dynamic and highly competitive telecommunication & ICT industry
• Multi regulated environment
• Environmental, social and governance prioritized
• Multi resourcing options, matrix, projectized and evolving new ways of working
• Regionalization structure implication
• Localization a key objective for business and government
• Multinational environment – HR Group best practices
• Unionized environment
• Performance driven environment
• Diverse cultural environment
• Partnerships

Experience

• Minimum of 3 years’ relevant
• Advanced Microsoft Office skills (including Microsoft Power suits and Co-pilot)
• Advanced Communication & Correspondence Management
• Knowledge of Meeting & Event Coordination Tools
• Data & Information Management
• Travel & Logistics Management
• Executive Support Systems & related tools
• Presentation & Document Preparation
• Reporting and Business writing
• Stakeholder Management
• Project Management
• Knowledge of standard office practices and procedures
• Energy & Drive: Innovative, takes initiative, is results-oriented, develops self consistently, and demonstrates creativity and innovation
• Interpersonal Skills: Self-leadership, customer centricity, collaboration, coaching and development of others, teamwork, and cooperation
• Personal Skills: Trustworthy and ethical in all dealings
• Operating Skills: Ability to focus on priorities and plans and work collaboratively, effectively, and efficiently
• Organizational Positioning Skills: Strong written, reporting, verbal, and presentation communication skills, with commitment to the organization
• Global thinker with analytical thinking and problem-solving abilities
• Negotiation and influencing skills
• Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion.
• Complete Candor, Complete Accountability, and Active Collaboration & Get it done.
• Anywhere/Anytime work
• Ability to manage self and others
• Personal accountability

Education

• First Degree in Social Science, Psychology, Management, or a related field of study