Product Support And Service Engineer - Screening Solutions
AI summary
Sandvik is hiring a Product Support & Service Engineer for Screening Solutions in Kumasi, Ghana, to provide hands-on technical support, training, and aftermarket service for screening equipment across West Africa. The role requires 5 years of experience, English proficiency, and a full-time schedule.
- Senior-level engineering role with Sandvik in Kumasi, Ghana
- Focus on screening equipment support and aftermarket sales across West Africa
- Requires 5 years of experience and English language proficiency
- Full-time position with 8 to 5 working hours
AI job guide
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AI salary guide
Source salary availableThe source lists Confidential. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required5+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in driver, sales, call_centerThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in KumasiThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyLicence, permit or professional registration
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Product Support And Service Engineer - Screening Solutions evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Sandvik and the role in Kumasi.
- Add concrete examples related to driver, sales, call_center, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- Jobberman Ghana
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
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Interview preparation
- What experience makes you a strong fit for this Product Support And Service Engineer - Screening Solutions role in driver, sales?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Kumasi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Sandvik before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- S
- Product Support And Service Engineer - Screening Solutions
- Sandvik
- Supply Chain & Procurement
- Today
- New
- Kumasi & Ashanti Region
- Full Time
- Confidential
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Experience
- Level:
- Senior level
- Length:
- 5 years
- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Ghana
- Job descriptions &
- in a similar role within the mining industry, with specific
- in screening equipment.
- Sound knowledge of crushing and screening operations in both surface and underground mining environments.
- Valid passport with the ability and willingness to travel across West Africa at short notice, as required by customers or Sandvik.
- Valid driver's license.
- Proficiency in French will be an added advantage.
- Reporting Relationship
- Service Manager – Rock Processing
- Why You’ll Love Working with Us
- At Sandvik, we’re invested in more than just your day-to-day responsibilities—we care deeply about your growth, well-being, and overall experience. When you join our team, you can look forward to:
- Great Pay &
Requirements
Job Title
Product Support and Service Engineer - Screening Solutions
Country
Ghana
About Us
Sandvik is a global, high-tech engineering group providing solutions that enhance productivity, profitability and sustainability for the manufacturing, mining and infrastructure industries. The Group has approximately 42,000 employees in more than 150 countries. Sandvik Rock Processing is a business area within the Sandvik Group and a leading global supplier of equipment, tools, parts, service and solutions for processing rock and minerals in the mining and construction industries. Application areas include crushing and screening, breaking and demolition.
Our Core Values
At Sandvik, we believe in four guiding principles that shape everything we do:
Customer Focus: We listen, create, adapt and deliver – always close to our customers.
Curiosity: We explore, challenge and innovate to shape the future.
Responsibility: We put safety first and act with integrity and responsibility for our people and our planet, building trust in everything we do.
Winning Together: We take the lead with a collaborative spi rit and succeed as a team.
Our commitment to Environment, Health & Safety
Our commitment to sustainability is unwavering, and we conduct business responsibly and ethically. Our core values prioritize safety above all else, and we always operate with consideration for the environment and the communities in which we work. Our commitment to integrity and building relationships based on honesty, respect, and trust is paramount.
Why Sandvik?
Sandvik is driven by innovation and dedicated to advancing the future of the mining industry. When you join us, you become part of a global team where your ideas are valued, and your contributions help solve real‑world challenges. You will work alongside skilled engineers and problem‑solvers who share a commitment to excellence.
We support your growth through continuous learning, leadership development, and a strong focus on work–life balance—ensuring you have every opportunity to thrive.
The Role
We are seeking a proactive
Product Support & Service Engineer – Screening Solutions
to provide hands-on technical support and service for screening equipment and aftermarket parts across our customer base in West Africa. The role will work closely with customers and internal teams to optimize the performance and reliability of installed screening systems, deliver technical training, troubleshoot equipment issues, support maintenance activities, and drive aftermarket parts and service sales. The successful candidate will play a key role in enhancing customer satisfaction, maximizing equipment uptime, and promoting Sandvik's Screening Solutions portfolio throughout the region.
Key
by building strong relationships with customers and key stakeholders. Provide technical, service, engineering, and product support by responding to customer inquiries and requests.
Contribute to team objectives by accomplishing assigned tasks and supporting related activities as required.
Work towards achieving established KPIs for both customers and Sandvik.
Ensure all work related to Screening Solutions is completed within approved budgets and agreed timelines.
Provide accurate and up-to-date information on the Screening Solutions installed base across West Africa to the Africa Region team and maintain accurate records in the database.
Perform additional duties and
Responsibilities
- Include:
- Provide customer training and efficient technical support for all Sandvik Screens and Feeders supplied to customers across West Africa.
- Work closely with customers' installation and erection teams during the installation and commissioning of Sandvik screening equipment, as required.
- Guide and assist customers' maintenance teams with fault diagnosis and troubleshooting of Sandvik screening equipment.
- Work collaboratively with customers' maintenance teams to perform repairs and fault-finding activities using a hands-on approach.
- Cooperate closely with the sales team and customers to promote Screening Solutions equipment and aftermarket sales opportunities.
- Support parts identification, parts list development, and parts planning activities.
- Provide feedback through equipment condition, performance, and process audits to support maintenance planning improvements, operational efficiency, and equipment integrity.
- Identify current and future customer service
- delegated by Rock Processing Management as required.
- Ensure compliance with all Sandvik policies.
- Qualification & Competencies
- Bachelor's degree in Metallurgical Engineering, Mechanical Engineering, or a related discipline, or a relevant trade qualification with strong technical equipment and customer relationship management experience.
- Minimum of five (5) years'
Benefits
- We offer a competitive salary and a comprehensive
- package including health insurance, career development plans, employee assistance programs and more.
- Work-Life Balance: We recognize the importance of life outside of work. Our flexible wellness programs, and parental leave options help you care for yourself and your family.
- A Supportive, Collaborative Team: At Sandvik, collaboration is key. Collaboration is at the heart of our culture. You’ll work in a dynamic environment that values creativity, open communication, and the contributions of every team member.
- Growth Opportunities: We’re dedicated to your professional development, offering leadership programs, learning resources, and clear paths for career advancement.
- Our Commitment to Diversity and Inclusion
- At Sandvik, we believe a diverse team makes us stronger and more innovative. We’re committed to creating a welcoming environment where everyone can thrive. We value different perspectives and actively encourage individuals from all walks of life to apply.
- We are proud to be an Equal Opportunity Employer. We don’t just talk about inclusion—we live it. Whether it’s based on gender, race, ethnicity, age or disability, we’re dedicated to building a team that reflects the diversity of the world we work in. Everyone is welcome here.
- Application
- For immediate consideration, please apply to the
- Product Support & Service Engineer – Screening Solutions
- before August 25, 2026, on the Sandvik intranet, Job ID: R0095901
- Thank you for your interest. Please note that only shortlisted candidates will be contacted for interviews.
- Hiring Location
- Pakyi - Kumasi
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