Quality Officer
AI summary
Burn Manufacturing is hiring a Quality Officer in Kumasi, Ashanti on a three-month contract. The role focuses on customer engagement, usage follow-up, debt recovery, field visits, and quality assurance across phone and field channels. Qualified female candidates are encouraged to apply, and BURN does not charge any recruitment fee.
- Three-month contract role based in Kumasi, Ashanti
- Focus on customer follow-up, usage improvement, and debt recovery
- Includes outbound calling, field visits, and repossession support
- Minimum 120 outbound customer calls per day expected
- Female candidates are encouraged to apply
- No recruitment fee charged at any stage
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Negotiable. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- PreferredPractical evidence in sales, call_center, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in KumasiThe vacancy is associated with this location.
- UnclearComfort with the Contract contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Quality Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Burn Manufacturing and the role in Kumasi.
- Add concrete examples related to sales, call_center, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobHub Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- JobHub Ghana
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Quality Officer role in sales, call_center?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Kumasi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Burn Manufacturing before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Negotiable
Vacancies
1
15 Sep 2026
Job Type
Contract
Kumasi, Ashanti
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Job Description
About The Role
BURN is looking for a Quality Officer in Kumasi on a three-month contract. The role drives customer engagement, usage and debt recovery across phone, field and quality-assurance channels.
The successful candidate will maintain consistent telephone contact with customers with poor usage and arrears, conduct field visits and repossessions for non-responsive customers, perform quality checks on recovery activities and support the Quality Manager in achieving portfolio quality, recovery and usage targets.
Duties And
Responsibilities
- Call a minimum of 120 customers per day to follow up on usage, outstanding balances and repayment requests.
- Maintain accurate daily call logs recording customer responses, promises to pay, usage-improvement steps and reasons for non-payment.
- Negotiate realistic repayment plans with customers in arrears in line with company policy.
- Follow up on low usage and broken payment promises through repeat calls within agreed timelines.
- Educate customers on usage, payment channels, due dates and consequences of continued non-payment or non-usage.
- Prepare and submit daily call and collections summary reports to the Quality Manager.
- Escalate suspected fraud, falsified accounts or policy breaches immediately.
- Identify customers who require escalation, field visits or repossession and refer them to the Quality Coordinator.
- Maintain portfolio migration below the agreed threshold and support improved product usage.
- Field Visits
- Conduct field visits to customers who have not responded to telephone follow-up or who have low usage and outstanding balances.
- Complete field-visit targets on designated field days and close cases through usage improvement or repayment.
- Verify customer location, business or residence status and asset condition during visits.
- Negotiate and collect payments in line with approved recovery procedures.
- Conduct authorised repossessions in line with maker-checker controls, ensuring repossessed units are handed over, tagged and tracked by logistics or sales teams.
- Document every field-visit outcome accurately in company systems on the same day.
- Submit daily and weekly field-visit performance reports on usage and recovery.
- Key Performance Indicators
- Minimum of 120 outbound customer calls completed daily.
- Achievement of weekly usage targets and recovery performance measures.
- Completion of household-visit targets for field tasks.
- Same-day accuracy for call logs and system updates.
- Important Notice
- Qualified female candidates are encouraged to apply. BURN does not charge a fee at any stage of recruitment.
- How To Apply
- Apply through BURN Manufacturing's official career page.
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- Job Overview
- Negotiable
- Vacancies
- 1
- 15 Sep 2026
- Job Type
- Contract
- Kumasi, Ashanti
- Apply on Company Site
- Want to track your applications, save jobs, and get alerts?
- Create a free account
- About the Employer
- Burn Manufacturing
- Clean Energy Manufacturing
- View Company Profile
- Apply on Company Site