Recovery Officer
AI summary
Advans Ghana Savings and Loans Limited is hiring a permanent Recovery Officer in Kumasi, Ashanti. The role focuses on debt collection before legal recovery, negotiating payments, handling defaulter inquiries, and supporting the Recovery team to protect the institution’s portfolio. Candidates with banking or microfinance recovery experience are encouraged to apply.
- Permanent full-time role in Kumasi, Ashanti
- Focus on pre-legal debt collection and payment negotiations
- Requires HND or bachelor’s degree
- Minimum 1 year banking/microfinance recovery experience
- Involves debtor visits and serving Demand Notices
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Negotiable. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required1+ years of relevant experienceThe job post includes a minimum experience signal.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in call_center, internship, entregadorThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in KumasiThe vacancy is associated with this location.
- UnclearComfort with the Full time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Recovery Officer evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Advans Ghana Savings and Loans Limited and the role in Kumasi.
- Add concrete examples related to call_center, internship, entregador, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobHub Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- JobHub Ghana
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Recovery Officer role in call_center, internship?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Kumasi under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Advans Ghana Savings and Loans Limited before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
Negotiable
Vacancies
1
09 Sep 2026
Job Type
Full-time
Kumasi, Ashanti
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Job Description
Do you want to work in an international environment with a focus on developing countries? Do you have a passion for negotiating payments/payment arrangements, handling debtor inquiries, and providing administrative assistance? Then Advans has the position for you! In joining the Recovery team as a Recovery Officer, you will be responsible for the collection of debts before legal recovery proceedings commence.
The position is a permanent role and is open to Candidates from
Kumasi
are strongly encouraged to apply
What will your role be?
Reporting to the Head of Recovery: The Recovery Officer is responsible for:
The collection of debts before legal recovery proceedings commenced, negotiating payments, handling defaulters’ inquiries, and providing administrative assistance.
Assisting in implementing the operational policies, procedures, and guidelines and working on the prevention, detection, and correction of risks related to the above-mentioned core activities. Most importantly prevent Advans Ghana from losing more than it has invested.
Overseeing the pre-litigation portfolio (PAR 90 and Write-Off loans) and working closely with the Client Relationship Officer to recover any amount owed to Advans. Officers will be assigned to a team.
MAIN
Responsibilities
- To meet agreed performance targets and provide a quality service with a high level of Customer Care. To develop and operate effective working practices that promote the smooth running of the Unit.
- To be prepared to visit debtors to prompt payment and personally serve Demand Notices to debtors while adhering to Advans Ghana policies and procedures.
- To develop and maintain a working knowledge of policies, procedures, and guidance and to work with them. And be able to keep abreast of changes in legislature, and national and local trends.
- Must be able to investigate and locate absconded clients and recover any amount due.
- To liaise directly with relevant external agencies, Police, Valuators, Auctioneers, and Lawyers.
- To identify risk and prevent fraudulent applications by other team members as well as clients. And must be able to advise on major risk issues on the market for implementation.
- To ensure cash collection on payment control is administered in line with Audit requirements.
- To take part in Performance Management reviews with the team leader to ensure that individual targets are achieved to support the aims and objectives contained in the service plan
- To promote and apply the standards and principles of Advans Ghana and manage resources ensuring that the delivery of services continues to be cost-effective.
- To undertake other relevant duties that may be required.
- GENERIC ACTIVITIES
- Prospection, Recovery
- CHALLENGES
- Dealing with difficult defaulting clients.
- Poor addressing system impedes the search for the location of clients and guarantors.
- Delays in court processes tend to affect recoveries of bad debt.
- What kind of profile are we looking for?
- You have a:
- At least an HND and/or bachelor's degree
- A minimum of one (1) year of work
Experience
in Banking/microfinance and specifically Debt Recoveries in a financial institution.