Senior Application Support Specialist
AI summary
Transmed is hiring a Senior Application Support Specialist in the Accra & Tema Region, Ghana. The role provides advanced production support for enterprise applications, including change management, troubleshooting, installations, upgrades, and user training. This is a full-time position requiring English proficiency and some prior experience in application support or IT systems.
- Full-time role based in Accra & Tema Region, Ghana
- Advanced application support for Transmed enterprise systems
- Involvement in releases, upgrades, and new implementations
- Requires English proficiency and some prior experience
- Confidential employer listing via Jobberman Ghana
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, security, internshipThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AccraThe vacancy is associated with this location.
- UnclearComfort with the Full Time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Senior Application Support Specialist evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Transmed and the role in Accra.
- Add concrete examples related to sales, security, internship, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Jobberman Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Jobberman Ghana
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Senior Application Support Specialist role in sales, security?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Accra under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Transmed before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- T
- Senior Application Support Specialist
- Transmed
- Software & Data
- Today
- Accra & Tema Region
- Full Time
- Confidential
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Experience
- Level:
- Entry level
- Length:
- No Experience/Less than 1 year
- Language Requirement:
- English
- Working Hours:
- Full Time - 8 to 5
- Applicant
- Location:
- Ghana
- Job descriptions &
- with enterprise applications, relationship databases, scripting, software administration, and applications support.
- supporting applications in a multisite enterprise organization in a complex and matrix environment.
- Considerable knowledge and familiarity with applications development lifecycle and maintenance of applications and enterprise systems.
- Very good knowledge of Oracle and Microsoft applications platforms and enterprise mobile applications on iOS and Google Android operating systems, Java/XML, and HTML.
- Excellent interpersonal skills for establishing and maintaining effective working relationships with internal users and external customers and vendors.
- Excellent written and verbal communication skills for corresponding with Transmed employees and external customers, suppliers, partners, and vendors to collaborate on technical applications support requirements.
- Critical thinking, problem-solving, time management, planning, and organizing skills.
- Ability to maintain security and confidentiality of applications systems and records while adhering to Transmed policies and procedures, and maintaining absolute confidentiality of sensitive files, data and materials accessed or observed while troubleshooting applications issues.
- Ability to comprehend and resolve enterprise applications problems experienced by Transmed users leveraging diagnostic tools to troubleshoot applications problems and issues.
- Ability to research and comprehend applications technical information and apply that to effectively and efficiently solving applications problems.
- Growth mindset and ability to continuously improve technical expertise, specifically mastery of the Transmed applications landscape and technologies.
- Ability to communicate and promote the business value of applicable IT security technologies, policies, standards, and procedures
- Role
- with enterprise applications, relationship databases, scripting, software administration, and applications support
- Microsoft, Oracle, Salesforce, ITIL (Information Technology Infrastructure Library), PMP (Project Management Professional) certifications preferred.
- English proficiency is a must
- Strong interpersonal and networking skills, ability to interact with all areas of the business internally and externally
- in FMCG business applications with an understanding of the industry and business processes.
- Skills & Competencies
- Enterprise applications and tools, and proficiency in operating systems (Windows, Linux), databases (SQL, Oracle), programming languages and networking fundamentals is essential
- Oracle and Microsoft applications platforms and enterprise mobile applications on iOS and Google Android operating systems, Java/XML, and HTM
- Taking Initiative
- Analytical Thinking
- Teamwork & Communication
- Planning & Organizing
- Customers Focus
- <
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- Do not make any payment without confirming with the Jobberman Customer Support Team.
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Requirements
Role Purpose, Key
assessment and develop enterprise applications support related documentation.
Develops implementation communication and production change plans to ensure approved and smooth applications delivery and supportability into the Transmed production environment.
Maintains a close working relationship with applications partners and vendors to identify, escalate and solve applications problems.
Makes corrective changes to existing configurations through consultation with applications partners and vendors, and attends meetings to review performance, changes, and releases of applications packages and change requests.
Review applications performance and develops various configuration reports, analyzes route cause issues, and recommends courses of actions to permanently address problems.
Identify and gather necessary information, codes, and implementation packages for effective and secure installation of applications software, updates, and enhancements.
Estimate applications deployment efforts and maintenance activities for new applications into Transmed production environment, coordination for deployments, upgrades and enhancements with fully compliance and adherence to release and change management processes, and security measures.
Participate in customers’ and suppliers’ meetings as needed with Transmed Commercial and other teams and identify solutions to business applications challenges and support needs.
Function as technical subject matter expert (SME) for support of Transmed applications and act as a technical resource in relevant applications implementation projects.
Documents progress and resolution of applications support issues and activity in the appropriate service management tracking systems.
Evaluates documented resolutions and analyzes trends for ways to prevent repeated future problems. Decomposes and analyzes incidents to identify the root cause and implement controls to prevent or mitigate reoccurrence.
Monitors and reviews supported Transmed applications to keep abreast of changes and upgrades to ensure that the production version of the supported system meets the Transmed business needs, policies, procedures, and security measures.
Owns and coordinates the frequently asked questions videos, knowledge bases and resources for applications support on Transmed Intranet to assist self-service problems resolution.
Ensures Transmed business applications and related services, processes and outputs are error free, secure, and meet the relevant compliancy measures and standards.
Provides technical applications support including the future direction of Transmed enterprise applications, determining how that guidance will impact Transmed and how current and future applications can be best utilized and supported for the benefit of the Transmed business.
Recommends IT applications support best practices and helps develop related services to support the current and future needs of Transmed business.
Provide valued input into the financials of supported Transmed applications to help shape and prioritize the workload of the applications implementation and support capabilities.
Stays current with applications developments and support trends, procedures and changes related to Transmed enterprise applications and systems.
Perform other duties and
Bachelor's degree in computer science, Information Systems Management, or equivalent in a technology related discipline.
3 to 5+ years of
Responsibilities
& Duties:
The Applications Support Senior Specialist provides applications production support for Transmed enterprise systems and actively participates and assists with various applications driven projects, including releases, upgrades, new implementations, users’ documentation, and training.
The Applications Support Senior Specialist provide coverage for change management of both internally developed, partners and vendors provided applications and systems, including ensuring that quality assurance and testing of applications and systems features, and impact analysis is accomplished prior to moving changes into the Transmed business IT production environment.
Provides advanced applications support in identifying appropriate resolutions to Transmed business applications operational, administrational and support requests.
Performs technical 2nd level applications support, evaluation, installation, maintenance, and support for Transmed enterprise applications.
Coordinates with various business functions and teams on implementation and maintenance of Transmed enterprise applications and systems.
Collaborates with various IT teams on issues resolutions, applications, and systems implementation into production environment.
Researches, recommends, and implements best practices to applications and systems requests and issues resolution.
Participate in the development and validation of applications support requirements, standard operating procedures, service levels settings and escalation matrix, problems, and incidents management processes.
Provides instructions on features and capabilities of applications packages and assists Transmed employees with utilizing application features to meet business needs.
Provides high quality, detailed consultation, applications support and troubleshooting for Transmed enterprise applications and systems.
Utilizes established IT methods to conduct applications support
as assigned.
Key Competencies & Skills:
3 to 5+ years of