Senior Lead - HR Shared Services
AI summary
M-KOPA is hiring a Senior Lead for HR Shared Services to own end-to-end employee lifecycle operations across its multi-country markets. The role covers onboarding, contracting, payroll inputs, benefits administration, offboarding, and employee relations case management, with a strong emphasis on data, automation, and AI-enabled workflows. Candidates need Chartered HR Practitioner status with CIHRM Ghana and experience in fast-moving, multi-country HR environments.
- Own full employee lifecycle HR operations across multiple African markets
- Focus on trust, accuracy, and audit-ready payroll and contract delivery
- Opportunity to build dashboards and pilot AI-enabled HR workflows
- Requires Chartered HR Practitioner status with CIHRM Ghana
- Reports to Head of HR Shared Services in a full-time role
AI job guide
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AI salary guide
Source salary availableThe source lists Negotiable. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
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- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in internship, entregador, financeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in Not specifiedThe vacancy is associated with this location.
- UnclearComfort with the Full time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyLicence, permit or professional registration
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Senior Lead - HR Shared Services evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to M-KOPA and the role in Not specified.
- Add concrete examples related to internship, entregador, finance, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobHub Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- JobHub Ghana
- Original source link available
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- Deadline not specified
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Interview preparation
- What experience makes you a strong fit for this Senior Lead - HR Shared Services role in internship, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Not specified under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research M-KOPA before the interview.
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Original source description
Negotiable
Vacancies
1
Open
Job Type
Full-time
Ghana
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Job Description
We are looking for a Senior Lead - Shared Services to join our Human Resources group as we scale up and drive digital and financial inclusion across our markets.
You're building people systems. But are you building the ones that keep 10 million customers' employee promises intact?
M-KOPA has just crossed 10 million customers across Africa, unlocked over $2 billion in credit, and helped 86% of those customers report a better quality of life — many for the first time in their financial lives. None of that happens without an HR Shared Services engine that never drops a beat: contracts issued on time, payroll inputs correct the first time, employee relations cases handled with care and closed cleanly, records that hold up to any audit. That engine is what you'd be running.
What makes this role different
Most HR Shared Services roles are measured on tickets closed. This one is measured on trust — the trust that a contract is accurate, a payroll input is audit-ready, and an employee relations case is handled fairly and confidentially. You'll own the full employee lifecycle operation: onboarding and probation, contracting, records, payroll inputs (including commissions and bonuses),
Benefits
administration (medical, pension, group life, and wellness), offboarding, and ER case administration. You'll also have real license to use data and automation to make that operation better — this role explicitly includes building dashboards, spotting root causes of recurring errors, and piloting AI-enabled workflows with proper governance, not just running the process as inherited.
Reporting Structure
Reports To: Head of HR Shared Services
What we need from you
Accountability for end-to-end HR Shared Services delivery — records, contracts, payroll inputs, offboarding, and employee relations case administration — with a track record of hitting SLA and quality targets in a fast-moving, multi-country environment.
A current Chartered HR Practitioner status with the Chartered Institute of Human Resource Management, Ghana (CIHRM Ghana), paired with demonstrable
Experience
translating policy and business changes into operational processes, templates, and controls that people actually follow.
Comfort using data to diagnose service problems and build simple dashboards, plus
identifying or piloting automation and AI use cases within HR operations — with the judgement to apply proper governance around accuracy, bias, privacy, and auditability.
Why M-KOPA?
At M-KOPA, we empower our people to own their careers through diverse development programs, coaching partnerships, and on-the-job training. We support individual journeys with family-friendly policies, prioritize well-being, and embrace flexibility.
Join us in shaping the future of M-KOPA as we grow together. Explore more at
m-kopa.com
.
Recognized four times by the Financial Times as one Africa's fastest growing companies (2022, 2023, 2024, 2025 and 2026), named on CNBC's World’s Top Fintech Companies 2025 & 2026 and by TIME100 Most influential companies in the world 2023 and 2024 , we've served over 10 million customers, unlocking $2 billion in cumulative credit for the everyday earners across Africa, in addition to over 10,000 e-bikes financed in Kenya.
Important Notice
M-KOPA is an equal opportunity and affirmative action employer committed to assembling a diverse, broadly trained staff. Women, minorities, and people with disabilities are strongly encouraged to apply.
M-KOPA explicitly prohibits the use of Forced or Child Labour and respects the rights of its employees to agree to terms and conditions of employment voluntarily, without coercion, and freely terminate their employment on appropriate notice. M-KOPA shall ensure that its Employees are of legal working age and shall comply with local laws for youth employment or student work, such as internships or apprenticeships.
M-KOPA does not collect/charge any money as a pre-employment or post-employment requirement. This means that we never ask for ‘recruitment fees’, ‘processing fees’, ‘interview fees’, or any other kind of money in exchange for offer letters or interviews at any time during the hiring process.
Applications for this position will be reviewed on a rolling basis. Shortlisting and interviews will take place at any stage during the recruitment process. We reserve the right to close the vacancy early if a suitable candidate is selected before the advertised closing date.
If your application is successful M-KOPA undertakes pre-employment background checks as part of its recruitment process, these include; criminal records, identification verification, academic qualifications, employment dates and employer references.
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Job Overview
Negotiable
Vacancies
1
Open
Job Type
Full-time
Ghana
Apply on Company Site
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About the Employer
M-KOPA
Fintech / Asset Financing & Digital Financial Services
M-KOPA is a pan-African fintech company that provides asset financing and digital financial services to underserved, everyday earners across Africa. It lets customers pay for smartphones, and other essential products through small deposits and affordable daily or weekly micro-instalments, while also offering embedded digital loans, health cover, and data bundles. In Ghana, M-KOPA operates as M-KOPA Ghana Ltd, based in Accra, as part of the group's operations spanning Kenya, Uganda, Nigeria, South Africa and Ghana.
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