Job in Ghana
Senior Manager, Digital Channels & Product Innovation
RegionNot specifiedCityAccraContractType not specifiedPosted2026-08-12Close dateNot specifiedExperienceNot specifiedSourceGhana Current Jobs
Senior ManagerDigital ChannelsProduct InnovationDigital TransformationAccraMTN GhanaTelecomLeadershipsalessecuritypart_timeentregador
AI summary
MTN Ghana is hiring a Senior Manager for Digital Channels & Product Innovation based in Accra. The role leads digital strategy, product innovation, channel optimization, and commercialization to drive digital transformation and business growth. The position reports to the Chief Digital Officer and sits at MTN Level 3H.
- Senior leadership role reporting to the Chief Digital Officer
- Based in Accra, Ghana
- Focus on digital strategy, product innovation, and commercialization
- Covers digital channels, customer experience, and partnerships
- Requires strong leadership and cross-functional collaboration
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Not enough public dataNot enough public salary data is available for this exact role. Before applying, prepare to ask about gross pay, benefits, contract length, probation period, transport and any allowances.
Can you qualify for this role?
- UnclearRelated work experienceThe text mentions experience, but the exact level should be confirmed at source.
- RequiredEducation or certification mentioned in the postThe captured text mentions education, a diploma, certificate, or licence.
- PreferredPractical evidence in sales, security, part_timeThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AccraThe vacancy is associated with this location.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- Role specificAcademic or professional certificates
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Senior Manager, Digital Channels & Product Innovation evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to MTN Ghana and the role in Accra.
- Add concrete examples related to sales, security, part_time, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from Ghana Current Jobs; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
- Prepare a polite question about pay, benefits and contract terms for later interview stages.
Source and safety check
- Ghana Current Jobs
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Senior Manager, Digital Channels & Product Innovation role in sales, security?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Accra under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research MTN Ghana before the interview.
Ask what the first priorities will be in the role and how success will be measured.
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Original source description
- Division:
- Digital
- Department:
- Digital
- Location:
- Accra
- Position:
- Senior Manager, Digital Channels & Product Innovation (Vacancy Ref No: MTN-Digital001-2026)
- Level:
- MTN Level 3H
- Reports to:
- Chief Digital Officer
- Job
Summary
- Develop and execute MTN Ghana's Digital Channels & Product Innovation strategy in alignment with MTN's Ambition, Digital Transformation, and Growth objectives.
- Drive enterprise-wide digital transformation initiatives that improve customer experience, operational efficiency, and business performance.
- Identify emerging market trends, technologies, and customer needs to shape MTN Ghana's digital roadmap and future digital offerings.
- Lead the ideation, development, commercialization, and lifecycle management of digital products and services across MTN's digital ecosystem.
- Establish and maintain a robust innovation pipeline, evaluating new opportunities in digital services, AI, APIs, partnerships, and emerging technologies.
- Ensure digital products are customer-centric, scalable, commercially viable, and aligned to business priorities.
Experience
- Oversee the strategy, performance, and continuous optimization of MTN's digital channels, including mobile applications, e-commerce platforms, chatbots, and future digital touchpoints.
- Drive seamless omnichannel customer journeys, ensuring consistent and superior user experiences across all digital platforms.
- Champion accessibility, usability, and inclusive design principles to improve customer adoption, engagement, and satisfaction.
- Develop and execute commercialization strategies that accelerate digital adoption, revenue growth, and customer value creation.
- Drive the monetization of digital platforms, products, partnerships, advertising, APIs, and emerging digital opportunities.
- Partner with Marketing, MoMo, Enterprise Business, Sales, and other business units to deliver digital growth targets.
- Use customer insights, market intelligence, and digital analytics to inform product decisions and optimize channel performance.
- Define and monitor key performance indicators relating to adoption, engagement, customer experience, revenue, and operational efficiency.
- Provide strategic recommendations to leadership based on performance trends, opportunities, and risks.
- Build and manage strategic partnerships with MTN Group, technology providers, fintechs, start-ups, and other ecosystem partners to accelerate innovation and growth.
- Leverage Group platforms, Centres of Excellence, and best practices to enhance local digital capabilities and speed-to-market.
- Evaluate partnership opportunities and business cases to ensure strategic and commercial value.
- Ensure all digital products, platforms, and customer journeys comply with regulatory, security, privacy, and MTN governance requirements.
- Embed robust risk management, information security, and control frameworks across digital initiatives.
- Ensure compliance with Group standards, policies, and industry best practices.
- Lead and develop a high-performing Digital Channels & Product Innovation team that fosters innovation, accountability, collaboration, and delivery excellence.
- Build future-ready digital capabilities across product management, customer experience, commercialization, innovation, and UX/UI disciplines.
- Evolving Digital Telecommunication business and business models.
- Multiregulated environment.
- Public Listed Organization
- Environmental, social and governance prioritized
- A shift from share of market to share of life.
- Evolving business models and partnership management.
- Brand Reputation
- Regionalized structure
- Global & MTN Group approved Telecommunication/ICT Network Standards and Practices
- Global Technology driven environment
- MTN Group Technology guidance
- Performance driven environment
- Group best practices & standards alignment.
- Minimum of 8-10 years'
- At least 5 years'
- Proven track record in developing, commercializing, and scaling digital products, platforms, or customer-facing solutions.
- Digital Strategy & Transformation.
- Product Innovation & Lifecycle Management.
- Customer
- Digital Ecosystem & Platform Management.
- Agile Delivery & Project Management.
- Data Analytics & Insights.
- Commercial & Financial Acumen.
- Stakeholder & Partner Management.
- Governance, Risk & Compliance.
- Strategic thinking and business acumen.
- Customer-centric mindset with strong focus on digital
- Commercial and financial management capability.
- Strong analytical, critical thinking, and data-driven decision-making skills.
- Excellent stakeholder engagement, influencing, and negotiation skills.
- Proven leadership, coaching, and talent development capability.
- Strong project, programme, and change management skills.
- Strong verbal and written communication, presentation, and executive engagement skills.
- Ability to manage complexity, ambiguity, and competing priorities.
- High levels of innovation, adaptability, resilience, and execution excellence.
- Strong planning, organization, and performance management skills.
- High ethical standards, integrity, and professionalism.
- Ability to operate effectively in an Anywhere/Anytime work environment.
- Lead with Care, Collaborate with Agility, Serve with Respect, Can Do with Integrity, Act with Inclusion.
- Complete Candor, Complete Accountability, and Active Collaboration & Get it done.
- Anywhere/Anytime work/ Ability to manage self/Personal accountability.
Education
- Bachelor’s degree in computer science, Information Systems, Software Engineering, Business Administration, Telecommunications, or a related field.
- Postgraduate qualifications in Business, Technology, Digital Transformation, Innovation, or a related discipline will be an advantage.
- Professional certification in Agile, Scrum, Product Management, Digital Transformation, Project Management, or related disciplines is desirable.
- Sound understanding of digital platforms, APIs, digital architectures, and emerging technologies.
Source and provenanceSource: Ghana Current Jobs. Last checked: 2026-08-24.Kazi Connect is a job discovery service, not the employer. Always confirm the vacancy at the original source.Summaries may be AI-assisted. Report inaccurate content.
Never pay to apply. Always confirm the original source and watch for payment requests, sensitive document requests, or unrealistic promises.