Service Owner
AI summary
Ericsson seeks a Service Owner for Mobile Financial Services in Accra. The role acts as key customer interface, ensuring service excellence, stability, and continuous improvement. Requires managed services experience, ITIL knowledge, and customer-facing service ownership skills.
- Act as primary customer interface for assigned service
- Own end-to-end service lifecycle management
- Drive automation and AI/ML in service optimization
- Senior level with 6-9 years experience
AI job guide
Use this guide to check salary signals, requirements, documents, application steps and safety before you apply.
AI salary guide
Source salary availableThe source lists Salary negotiable. Confirm the final pay, benefits, contract terms and allowances directly with the employer before accepting an offer.
Can you qualify for this role?
- Required6+ years of relevant experienceThe job post includes a minimum experience signal.
- PreferredPractical evidence in security, entregador, segurancaThe tags and summary point to skills connected with this role.
- RequiredAvailability to work in AccraThe vacancy is associated with this location.
- UnclearComfort with the Full-time contract termsConfirm hours, duration, probation and benefits at the original source.
Documents to prepare
- Likely requiredUpdated CV
- Role specificCover letter or short employer message
- OptionalProfessional references
- VerifyID or passport only after verifying the employer
Application tips for this job
- Place your strongest Service Owner evidence in the first half of your CV.
- In your cover letter or employer message, connect your experience to Ericsson and the role in Accra.
- Add concrete examples related to security, entregador, seguranca, ideally with measurable outcomes or clear responsibilities.
- Follow the instructions from JobHub Ghana; avoid sending documents to unofficial contacts or copied links.
- Confirm the deadline, interview location and employer contact before sharing personal documents.
Source and safety check
- JobHub Ghana
- Original source link available
- Application method is clear
- Deadline not specified
- No major risk signal was detected in the captured text.
Never pay for interviews, shortlisting, medical checks, uniforms, or job placement. Confirm every application at the original source before sharing personal documents. Report suspicious listing.
Interview preparation
- What experience makes you a strong fit for this Service Owner role in security, entregador?
- How have you handled responsibilities similar to those in this job post?
- Are you available to work in Accra under the listed contract or schedule?
- Prepare examples with clear responsibilities, tools used and measurable outcomes.
- Review the source and research Ericsson before the interview.
Ask what the first priorities will be in the role and how success will be measured.
Similar jobs to consider
Use AI to apply better
After confirming the original source, use Career Assistant to check role fit, tailor your CV and prepare a cover letter or employer message.
Original source description
Service Owner Ericsson Verified Employer · Accra, Greater Accra Full-time Senior (6-9 years) Posted 1 month ago Share Job Overview Salary Salary negotiable Vacancies 1 Deadline Open Job Type Full-time Location Accra, Greater Accra Apply on Company Site Want to track your applications, save jobs, and get alerts? Create a free account Want faster job alerts? Join our Telegram channel for fresh Ghana jobs, urgent openings, and National Service updates the moment they land. Join Telegram Job Description Join our Team About this opportunity At Mobile Financial Services, we enable financial inclusion—leveraging technology to create real impact at scale. Our systems support millions of daily transactions including payments, transfers, savings, and lending services. We are looking for a Service Owner who will act as the key interface between the customer and Ericsson delivery organization, ensuring service excellence, stability, and continuous improvement. This role works closely with SDU, MSCOO, Service Architecture, Reliability, and Improvement teams. What you will do - Act as the primary customer interface for the assigned service - Own end-to-end service lifecycle management - Ensure collaboration with SDU, MSCOO, Architecture and Reliability teams Service Governance & Delivery - Own service governance and performance - Ensure SLA/KPI adherence - Drive program and demand management - Align delivery with customer business objectives Incident & Change Management - Act as primary interface during incidents and changes - Ensure correct severity classification and SLA compliance - Ensure proper change handover governance Service Design & Transformation - Lead planning and design of new or updated services - Drive automation and efficiency improvements - Apply AI/ML and analytics in service optimization Customer & Stakeholder Management - Maintain deep understanding of customer, contract and service - Build strong stakeholder relationships - Provide service reviews and insights You will bring -
Experience
in Managed Services / Service Delivery - Strong ITIL knowledge - Customer-facing service ownership
- Understanding of AI/ML and automation in operations - Strong stakeholder management skills - Problem-solving and continuous improvement mindset - Excellent communication skills Why join Ericsson? At Ericsson, you´ll have an outstanding opportunity. The chance to use your skills and imagination to push the boundaries of what´s possible. To build solutions never seen before to some of the world’s toughest problems. You´ll be challenged, but you won’t be alone. You´ll be joining a team of diverse innovators, all driven to go beyond the status quo to craft what comes next. What happens once you apply? Click Here to find all you need to know about what our typical hiring process looks like. Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more. Primary country and city: Ghana (GH) || Accra Req ID: 786443 Similar Jobs View all → National Impact Assessment Specialist FAO Verified Employer Full-time Accra, Greater Accra Salary negotiable Posted 4 weeks ago Cyber Security Incident Management Specialist Telecel Ghana Verified Employer Full-time Accra, Greater Accra Salary negotiable Posted 4 weeks ago Cyber Security Control Operations Specialist Telecel Ghana Verified Employer Full-time Accra, Greater Accra Salary negotiable Posted 1 month ago National Service AmaliTech Verified Employer Full-time Kumasi, Ashanti Salary negotiable Posted 1 month ago Job Overview Salary Salary negotiable Vacancies 1 Deadline Open Job Type Full-time Location Accra, Greater Accra Apply on Company Site Want to track your applications, save jobs, and get alerts? Create a free account About the Employer Ericsson Verified Employer View Company Profile Apply on Company Site